Windows Problem Reporting completely crashing PC

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  1. Posts : 34,962
    Win 10 Pro (1903) (2nd PC is 21H2)
       #11

    - see my previous post #8. I think you need to do an in-place upgrade repair install.
      My Computers


  2. Posts : 17
    Windows 10
    Thread Starter
       #12

    dalchina said:
    - see my previous post #8. I think you need to do an in-place upgrade repair install.
    Is there any difference if I 'do a repair install of Windows 10 with Media Creation Tool' instead? I tried to do the 'create installation media' option and it failed.
      My Computer


  3. Posts : 34,962
    Win 10 Pro (1903) (2nd PC is 21H2)
       #13

    You need an iso file, or you can use a bootable disk.
    If you can't download one that way (why? download problems? internet problems? Error message?), then try this:

    Windows 10 Fall Creators Update 1709 Download Windows ISO

    - It's just a straight download.
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  4. Posts : 17
    Windows 10
    Thread Starter
       #14

    dalchina said:
    You need an iso file, or you can use a bootable disk.
    If you can't download one that way (why? download problems? internet problems? Error message?), then try this:

    Windows 10 Fall Creators Update 1709 Download Windows ISO

    - It's just a straight download.
    Thanks! I downloaded the ISO and ran the install... it crashed on 35%. It’s been on 35% for 2 hours.
      My Computer


  5. Posts : 34,962
    Win 10 Pro (1903) (2nd PC is 21H2)
       #15

    If you can get your PC booting again:

    I note previously you did a clean boot. However I can't see a comment as to whether having done that you were still experiencing problems.

    Clearly it would be little use trying a major upgrade if your CPU were busy because of this problem.

    Please confirm if there is no error reporting after a clean boot and that your CPU use is minimal.

    Did you run the Program Compatibility Troubleshooter I mentioned earlier?

    Before attempting the upgrade repair again please
    - uninstall any 3rd party security software
    - disconnect any unnecessary peripherals esp. wireless
    - make sure you have noting modifying the GUI that might conflict
    - check you have more than 20Gb free on C:

    Then try the in-place upgrade repair install then. (I.e. you're logged in, and then run setup.exe) - please confirm that's how you are doing this.

    If still problems please post a screenshot of your partitions using Minitool Partition Wizard (free) expanding columns as necessary to make sure all text is visible.
    Last edited by dalchina; 28 Jan 2018 at 15:12.
      My Computers


  6. Posts : 17
    Windows 10
    Thread Starter
       #16

    dalchina said:
    If you can get your PC booting again:

    If still problems please post a screenshot of your partitions using Minitool Partition Wizard (free) expanding columns as necessary to make sure all text is visible.
    Successfully repaired windows but unfortunately the problem still persists.

    I installed Minitool Partition Wizard from MiniTool Partition Wizard | Best partition magic alternative for Windows PC and Server but the program won't open. It says 'Sorry, Minitool Partition Wizard has crashed' every time. I've tried reinstalling but no joy.
      My Computer


  7. Posts : 34,962
    Win 10 Pro (1903) (2nd PC is 21H2)
       #17

    Previously I asked you to have a look at your Reliability History.
    E.g. type 'Reli' in Cortana's search box and click Reliability History.
    There should be some red x's - click on those and look at the reports. As you have WER's there should be some.

    Your problem with Minitool suggests some significant problem exists.

    I understand you have done an in-place upgrade repair install. That replaces all Windows files and undoes updates - however your basic problem must be related to something installed, or your user profile.

    Previously I asked you if you still experienced this problem after a clean boot. Does it occur if you do a clean boot?

    If you can't access Reliabilty History, try Appcrashview (free) by Nirsofer. Post a screenshot of what it shows, unless there's nothing.

    Thanks.
      My Computers


  8. Posts : 17
    Windows 10
    Thread Starter
       #18

    dalchina said:
    Previously I asked you to have a look at your Reliability History.
    E.g. type 'Reli' in Cortana's search box and click Reliability History.
    There should be some red x's - click on those and look at the reports. As you have WER's there should be some.

    Your problem with Minitool suggests some significant problem exists.

    I understand you have done an in-place upgrade repair install. That replaces all Windows files and undoes updates - however your basic problem must be related to something installed, or your user profile.

    Previously I asked you if you still experienced this problem after a clean boot. Does it occur if you do a clean boot?

    If you can't access Reliabilty History, try Appcrashview (free) by Nirsofer. Post a screenshot of what it shows, unless there's nothing.

    Thanks.
    Screenshot of reliability history below. The crash happened around 20:00 on the 28th.

    I did a clean boot and didn't experience the problem, however it seems to happen sporadically. It may be a coincidence.

    Thanks for all your help with this!

    Windows Problem Reporting completely crashing PC-screenshot-23-.png
      My Computer


  9. Posts : 34,962
    Win 10 Pro (1903) (2nd PC is 21H2)
       #19

    Thanks. If it doesn't occur after a clean boot, then as one might expect, the most likely cause is something installed.

    One approach would be to disable startups, see if the problem occurs, and if not, then progressively enable startups it recurs- process of elimination.

    Another approach - trying to find the cause of the reports:
    Look at your Reliability History and the Application and Miscellaneous failures.
    Click on the red x's. Is there anything that
    a. Occurs at the time when you have problems
    b. Occurs repeatedly?

    Try running Appcrashview and post a screenshot.

    Previously you mentioned
    dipawaymode.exe stopped working
    aaHMSvc.exe stopped working
    Cubase stopped working

    - try uninstalling anything related to such crashes and reports, including these.

    Note: compared to earlier, hopefully some of the things you mentioned were resolved by the in-place upgrade repair, although the WER problem is of course not.
      My Computers


  10. Posts : 17
    Windows 10
    Thread Starter
       #20

    dalchina said:
    Thanks. If it doesn't occur after a clean boot, then as one might expect, the most likely cause is something installed.

    Look at your Reliability History and the Application and Miscellaneous failures.
    Click on the red x's. Is there anything that
    a. Occurs at the time when you have problems
    b. Occurs repeatedly?

    Try running Appcrashview and post a screenshot.
    I don't think so! Please let me know if I'm missing something but take yesterday for example: if you look at the screenshot in my previous post there were no 'critical events' around 20:00 - the time of the crash. I shut down windows manually at 20:16 but the only critical event before that was when Chrome stopped working at 12:44.
      My Computer


 

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