2017 Hardware Thread [2]

badrobot said:

DEEPCOOL Tech Support Experience

Last Aug 2016, I purchased a Deepcool Genome case from Newegg.
This one:
[IMG][/IMG]

It came with a built-in 360 liquid cooler.

Attachment 164645

And the cooler died earlier this month (after more than a year).

So I sent an email to Deepcool support site and I got a reply (from Hong Kong tech support) the next day asking for photos of the "dead" cooler. I also sent them a video link just to give them a better understanding of the problem. Then I got a reply that a replacement cooler will be sent (coming from California, USA) . That's it. Everything is done in a few days. Then after a week I got the replacement cooler.
Deepcool tech support is so easy to deal with.

Now my system is back and running again...
Attachment 164647

And while it was down, I had a chance to deep clean everything... haha...

That's great customer service

doorules said:

Never go wrong with a fresh install. Any chip or mobo change I always do a fresh install.

I agree. Getting a new system is the best excuse to start from scratch. I can't think of a better time to start fresh again... :)

doorules said:

Never go wrong with a fresh install. Any chip or mobo change I always do a fresh install.

I agree. It's always best.

solarstarshines said:

Wow this guy said what i've said for a minute people who bought into Z270 got burned

Meh... anybody can post an opinion so. Anyway I certainly don't feel burned with my Z270 / 7700K purchase. It's easy to quarterback when you know the future results after said future has passed. Some may look back and opine Z370 / 8700K users got burned. That's life in the tech world

sygnus21 said:

Meh... anybody can post an opinion so. Anyway I certainly don't feel burned with my Z270 / 7700K purchase. It's easy to quarterback when you know the future results after said future has passed. Some may look back and opine Z370 / 8700K users got burned. That's life in the tech world

I think it only applies to those who upgrade every year. Otherwise, I won't worry for a while and get the latest one when it's time for another system.

badrobot said:

I think it only applies to those who upgrade every year. Otherwise, I won't worry for a while and get the latest one when it's time for another system.

I actually upgraded from a Z170 / 6700K to a Z270 / 7700K, but it was more about a failing Z170 board followed by an improved Z270 board layout and yeah, wanting the 7700K. That said, I knew there wasn't going to be any real performance gains between the two there.

At any rate I get your point and from that respect, one I don't necessarily disagree with on the year to year purchase. Had I to do it all over again, I would have just went with the Z270 and 7700K right out the gate.

solarstarshines said:

I meant for the 7800x and 7820 to go there i got excited sorry

OK, I got you.