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Laptop not working on home or work networks
When I got up yesterday morning and tried to check the weather, I found my internet not working correctly. I was connected to my home network. When I hovered my pointer over the wifi symbol on the taskbar, it informed me that I was connected to my home network and had internet access. Yet every webpage I tried to access (on multiple browsers) came back with the same basic message, "Cannot reach webpage."
I assumed the isp was having problems and proceeded to work as per usual.
When I got to work, however, I found that I had the same exact problem. Everyone else's computers were working fine, so now I was thinking there was something wrong with my computer and I would not be able to connect at all.
On a whim, I created a mobile hotspot on my phone and connected to that. Now everything worked fine, yet would not as soon as I switched back to the office network. When I got home it was the same. My wife's computer works fine on the home network, but mine would not. It would still work on my mobile hotspot, however.
I have done multiple searches to try to resolve the problem and ran through the windows help list of connection issue fixes. Nothing has helped yet.
I cannot afford the data rates to keep running off my mobile hotspot.
So, to sum up:
-computer connects to home and work networks and shows connected with internet access, yet cannot access anything
-other computers work just fine on home and work networks.
-computer works perfectly when connected to mobile hotspot, so that rules out complete failure of the network adapter
My laptop is a Lenovo Ideapad 310-15ABR
Operating system is Windows 10, 64-bit, Version 1703
Any help would be greatly appreciated. If more information is required, I will do my best to find it.
Thanks