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#21
I don't recall, exactly. I know it ended with "us." And I got the Ralink model number under the battery. There's two Ralink drivers on the HP website, and I found a "Windows 10" one on the MediaTek website. That's the one that said the device was "disconnected."
Any chance you want to share the Ralink model number?
Mediatek acquired Ralink, so that was the right place to go. I solved a 5G issue on Win8 that had an Asus USB adapter (Ralink chip). The Asus drivers were out of date, but the Mediatek driver worked ... and the internet speed was about 70-80% of the device claim instead of 20%. You''ll never get the full speed given the overhead and other considerations.
Anyway, the most recent driver I downloaded from Mediatek for that chip - Windows claims is not for Win8 ... go figure
Win10 however provided the correct Mediatek driver after uninstalling all the other attempts (with the Mediatek utility, without the Mediatek utility, installing just the driver on the device in Device Mgr....
A manaul WU brought the correct driver down - case closed on that machine.
When you uninstall the driver, make sure you answer yes or check the box to remove software.
Restart the machine, run WU
The laptop fell into my ownership yesterday, as he owed me money. A mutual friend of ours had installed Ubuntu on it, and go figure, the WiFi worked. I reinstalled Windows 10 on it, and once again, the wireless chip is nonexistent. However, this time, I can't get any hidden "disconnected" devices to show up.
Here's the stats of the laptop:
HP ENVY DV6-7220us
Model #: C2L31UA
Ralink Radio Model RT5390
Several HP forum threads linked to this driver, which did nothing. No new devices show up in Device Manager, STILL.
Last edited by GuyInDogSuit; 04 Sep 2016 at 01:58.
If you open the Driver .INF file linked you can see your model is supported by that driver supposedly under Ralink and HP etc though you would need the True Hardware ID from Device to identify 100% ... which is the issue :) as there appears to be at least two sub-models of the 5390.....
is this info in Linux?
PCI\VEN_1814&DEV_5390&SUBSYS_F0511814
PCI\VEN_1814&DEV_5390&SUBSYS_F0521814
[Ralink.NTAMD64.6.2]
; DisplayName Section DeviceID
; ----------- ------- --------
%Generic.DeviceDesc% = NDIS61_RT2800P.ndi, PCI\VEN_1814&DEV_0601
%Generic.DeviceDesc% = NDIS61_RT2800E.ndi, PCI\VEN_1814&DEV_0681
%Generic.DeviceDesc% = NDIS61_RT2700P.ndi, PCI\VEN_1814&DEV_0701
%Generic.DeviceDesc% = NDIS61_RT2700E.ndi, PCI\VEN_1814&DEV_0781
%Generic.DeviceDesc% = NDIS61_RT3900E2.ndi, PCI\VEN_1814&DEV_3090
%Generic.DeviceDesc% = NDIS61_RT3900E3.ndi, PCI\VEN_1814&DEV_5390
%Generic.DeviceDesc% = NDIS61_RT3900E3.ndi, PCI\VEN_1814&DEV_5392
%Generic.DeviceDesc% = NDIS61_RT85592.ndi, PCI\VEN_1814&DEV_8592
%GenericVHT.DeviceDesc% = NDIS61_RT7650.ndi, PCI\VEN_1814&DEV_6590
%GenericVHT.DeviceDesc% = NDIS61_RT7650.ndi, PCI\VEN_1814&DEV_7650
etc...etc
More PID's / HW ID's here
Ralink RT5390 802.11b/g/n WiFi Adapter Driver Download for VISTA,WIN7,WIN8,WIN10/64bits - Hewlett-Packard HP G62 Notebook PC
ok , I though I read earlier in the thread a mutual friend had put Linux on it and you were Dual booting....
The link above at Driver Identifier is a slightly newer Driver maybe try it ?
always good to be careful ......
But I see you tried the driver at MediaTek which is actually one newer ie 5.0.57.0 vs 5.0.56.0
Did you by chance look to make sure the card isn't physically disconnected ie the laptop was dropped and the connector dislodged?
not your model but this is the idea....
Removing and Replacing the Wireless Module for HP Pavilion x360 Notebook PCs | HP® Customer Support