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  1.    05 Jun 2016 #21
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    Quote Originally Posted by GuyInDogSuit View Post
    DV6-7202
    Which one:
    HP ENVY dv6-7202ax Notebook PC
    HP ENVY dv6-7202ee Notebook PC
    HP ENVY dv6-7202eg Notebook PC
    HP ENVY dv6-7202se Notebook PC
    HP ENVY dv6-7202ss Notebook PC
    HP ENVY dv6-7202tu Notebook PC
    HP ENVY dv6-7202tx Notebook PC

    If you have the link, just post that - thanks
      My ComputerSystem Spec
  2.    05 Jun 2016 #22
    Join Date : Jun 2015
    Antelope, CA
    Posts : 152
    Windows 10 Pro x64
    Thread Starter

    I don't recall, exactly. I know it ended with "us." And I got the Ralink model number under the battery. There's two Ralink drivers on the HP website, and I found a "Windows 10" one on the MediaTek website. That's the one that said the device was "disconnected."
      My ComputerSystem Spec
  3.    06 Jun 2016 #23
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    Any chance you want to share the Ralink model number?

    Mediatek acquired Ralink, so that was the right place to go. I solved a 5G issue on Win8 that had an Asus USB adapter (Ralink chip). The Asus drivers were out of date, but the Mediatek driver worked ... and the internet speed was about 70-80% of the device claim instead of 20%. You''ll never get the full speed given the overhead and other considerations.

    Anyway, the most recent driver I downloaded from Mediatek for that chip - Windows claims is not for Win8 ... go figure

    Win10 however provided the correct Mediatek driver after uninstalling all the other attempts (with the Mediatek utility, without the Mediatek utility, installing just the driver on the device in Device Mgr....

    A manaul WU brought the correct driver down - case closed on that machine.

    When you uninstall the driver, make sure you answer yes or check the box to remove software.
    Restart the machine, run WU
      My ComputerSystem Spec
  4.    06 Jun 2016 #24
    Join Date : Jun 2015
    Antelope, CA
    Posts : 152
    Windows 10 Pro x64
    Thread Starter

    Yeah, that didn't work for us.
      My ComputerSystem Spec
  5.    03 Sep 2016 #25
    Join Date : Jun 2015
    Antelope, CA
    Posts : 152
    Windows 10 Pro x64
    Thread Starter

    The laptop fell into my ownership yesterday, as he owed me money. A mutual friend of ours had installed Ubuntu on it, and go figure, the WiFi worked. I reinstalled Windows 10 on it, and once again, the wireless chip is nonexistent. However, this time, I can't get any hidden "disconnected" devices to show up.

    Here's the stats of the laptop:
    HP ENVY DV6-7220us
    Model #: C2L31UA
    Ralink Radio Model RT5390

    Several HP forum threads linked to this driver, which did nothing. No new devices show up in Device Manager, STILL.
    Last edited by GuyInDogSuit; 04 Sep 2016 at 01:58.
      My ComputerSystem Spec
  6.    04 Sep 2016 #26
    Join Date : Jun 2016
    Posts : 1,462
    Win10 1607

    Quote Originally Posted by GuyInDogSuit View Post
    The laptop fell into my ownership yesterday, as he owed me money. A mutual friend of ours had installed Ubuntu on it, and go figure, the WiFi worked. I reinstalled Windows 10 on it, and once again, the wireless chip is nonexistent. However, this time, I can't get any hidden "disconnected" devices to show up.

    Here's the stats of the laptop:
    HP ENVY DV6-7220us
    Model #: C2L31UA
    Ralink Radio Model RT5390

    Several HP forum threads linked to this driver, which did nothing. No new devices show up in Device Manager, STILL.
    If you open the Driver .INF file linked you can see your model is supported by that driver supposedly under Ralink and HP etc though you would need the True Hardware ID from Device to identify 100% ... which is the issue as there appears to be at least two sub-models of the 5390.....

    is this info in Linux?

    PCI\VEN_1814&DEV_5390&SUBSYS_F0511814
    PCI\VEN_1814&DEV_5390&SUBSYS_F0521814



    [Ralink.NTAMD64.6.2]
    ; DisplayName Section DeviceID
    ; ----------- ------- --------
    %Generic.DeviceDesc% = NDIS61_RT2800P.ndi, PCI\VEN_1814&DEV_0601
    %Generic.DeviceDesc% = NDIS61_RT2800E.ndi, PCI\VEN_1814&DEV_0681
    %Generic.DeviceDesc% = NDIS61_RT2700P.ndi, PCI\VEN_1814&DEV_0701
    %Generic.DeviceDesc% = NDIS61_RT2700E.ndi, PCI\VEN_1814&DEV_0781
    %Generic.DeviceDesc% = NDIS61_RT3900E2.ndi, PCI\VEN_1814&DEV_3090
    %Generic.DeviceDesc% = NDIS61_RT3900E3.ndi, PCI\VEN_1814&DEV_5390
    %Generic.DeviceDesc% = NDIS61_RT3900E3.ndi, PCI\VEN_1814&DEV_5392
    %Generic.DeviceDesc% = NDIS61_RT85592.ndi, PCI\VEN_1814&DEV_8592
    %GenericVHT.DeviceDesc% = NDIS61_RT7650.ndi, PCI\VEN_1814&DEV_6590
    %GenericVHT.DeviceDesc% = NDIS61_RT7650.ndi, PCI\VEN_1814&DEV_7650
    etc...etc

    More PID's / HW ID's here

    Ralink RT5390 802.11b/g/n WiFi Adapter Driver Download for VISTA,WIN7,WIN8,WIN10/64bits - Hewlett-Packard HP G62 Notebook PC
      My ComputerSystem Spec
  7.    05 Sep 2016 #27
    Join Date : Jun 2015
    Antelope, CA
    Posts : 152
    Windows 10 Pro x64
    Thread Starter

    I don't know, as I don't have Linux installed.
      My ComputerSystem Spec
  8.    05 Sep 2016 #28
    Join Date : Jun 2016
    Posts : 1,462
    Win10 1607

    ok , I though I read earlier in the thread a mutual friend had put Linux on it and you were Dual booting....

    The link above at Driver Identifier is a slightly newer Driver maybe try it ?
      My ComputerSystem Spec
  9.    05 Sep 2016 #29
    Join Date : Jun 2015
    Antelope, CA
    Posts : 152
    Windows 10 Pro x64
    Thread Starter

    That links to some software that I don't want to install lest I risk getting a virus.
      My ComputerSystem Spec
  10.    05 Sep 2016 #30
    Join Date : Jun 2016
    Posts : 1,462
    Win10 1607

    Quote Originally Posted by GuyInDogSuit View Post
    That links to some software that I don't want to install lest I risk getting a virus.
    always good to be careful ......

    But I see you tried the driver at MediaTek which is actually one newer ie 5.0.57.0 vs 5.0.56.0

    Did you by chance look to make sure the card isn't physically disconnected ie the laptop was dropped and the connector dislodged?

    not your model but this is the idea....

    Removing and Replacing the Wireless Module for HP Pavilion x360 Notebook PCs | HP® Customer Support
      My ComputerSystem Spec

 
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