1.    06 Feb 2016 #1
    Join Date : Feb 2016
    Posts : 3
    Windows 10

    Unable to Browse Internet


    My husband & I try to remotely support his father's HP desktop. In the last month or so he can get email, TeamViewer for remote access works fine we can ping websites by name and IP but cannot browse to them by name or IP. We have done all the things recommended on MS site for Fix Network Connection (Fix network connection issues - Windows Help
    ) but nothing has worked so far.

    We have reset router and cable modem, verified network drivers, flushed DNS, verified browser DNS settings. This computer is hardwired, other computer on wifi on same network works fine.

    We are 5 hours away. We made a generic "recovery drive" on a flash drive and sent it to him but usb keyboard and mouse won't work for him to use that option. Tried ps2 mouse, won't work. We don't know where to go next. Keep in mind, my FIL is 88 years old so help from his end is negligible at best.

    Initially ran Network troubleshooter few times with no errors found. Now it gives Missing Protocol, says it fixes it, but doesn't.
    Last edited by slarbaugh; 06 Feb 2016 at 18:11.
      My ComputerSystem Spec
  2.    06 Feb 2016 #2
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,555
    Windows 10 x64 Home Build (Redstone(1)) 15063.608

    Read this and see if this is something you are after
    How To Provide Remote Support With Windows Remote Assistance
      My ComputerSystem Spec
  3.    06 Feb 2016 #3
    Join Date : Feb 2016
    Posts : 3
    Windows 10
    Thread Starter

    hTconeM9user - Thanks but we've found that using TeamViewer works better for both ends involved. Windows Remote Access isn't the problem. Getting my FIL back to being able to browse is the problem.

    I'm SO very glad I'm a Mac user these days.
      My ComputerSystem Spec
  4.    06 Feb 2016 #4
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,555
    Windows 10 x64 Home Build (Redstone(1)) 15063.608

    Quote Originally Posted by slarbaugh View Post
    hTconeM9user - Thanks but we've found that using TeamViewer works better for both ends involved. Windows Remote Access isn't the problem. Getting my FIL back to being able to browse is the problem.

    I'm SO very glad I'm a Mac user these days.
    Thank you for letting us know you have fixed it
      My ComputerSystem Spec
  5.    06 Feb 2016 #5
    Join Date : Nov 2015
    Posts : 4,787
    windows 10 Home threshold2

    Please wait a bit longer.
    Someone else should come along and help solve your " Getting my FIL back to being able to browse is the problem."
      My ComputerSystem Spec
  6.    06 Feb 2016 #6
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,245
    Windows 10 Pro X64 15063.483

    Have you tried other browsers as a test? If he uses IE, try Firefox. If Firefox works, reset IE, see if that fixes it.
      My ComputersSystem Spec
  7.    07 Feb 2016 #7
    Join Date : Feb 2016
    Posts : 3
    Windows 10
    Thread Starter

    Quote Originally Posted by Ztruker View Post
    Have you tried other browsers as a test? If he uses IE, try Firefox. If Firefox works, reset IE, see if that fixes it.
    Yes, we have. Nothing works -- Edge, IE, Firefox, Chrome......
      My ComputerSystem Spec

 


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