Windows 10: Unable to Browse Internet

  1.    06 Feb 2016 #1

    Unable to Browse Internet


    My husband & I try to remotely support his father's HP desktop. In the last month or so he can get email, TeamViewer for remote access works fine we can ping websites by name and IP but cannot browse to them by name or IP. We have done all the things recommended on MS site for Fix Network Connection (Fix network connection issues - Windows Help
    ) but nothing has worked so far.

    We have reset router and cable modem, verified network drivers, flushed DNS, verified browser DNS settings. This computer is hardwired, other computer on wifi on same network works fine.

    We are 5 hours away. We made a generic "recovery drive" on a flash drive and sent it to him but usb keyboard and mouse won't work for him to use that option. Tried ps2 mouse, won't work. We don't know where to go next. Keep in mind, my FIL is 88 years old so help from his end is negligible at best.

    Initially ran Network troubleshooter few times with no errors found. Now it gives Missing Protocol, says it fixes it, but doesn't.
    Last edited by slarbaugh; 06 Feb 2016 at 18:11.
      My ComputerSystem Spec


  2. Posts : 2,554
    Windows 10 Home x64: 1607 Redstone (1) Build 14393.1198
       06 Feb 2016 #2

    Read this and see if this is something you are after
    How To Provide Remote Support With Windows Remote Assistance
      My ComputerSystem Spec

  3.    06 Feb 2016 #3

    hTconeM9user - Thanks but we've found that using TeamViewer works better for both ends involved. Windows Remote Access isn't the problem. Getting my FIL back to being able to browse is the problem.

    I'm SO very glad I'm a Mac user these days.
      My ComputerSystem Spec


  4. Posts : 2,554
    Windows 10 Home x64: 1607 Redstone (1) Build 14393.1198
       06 Feb 2016 #4

    slarbaugh said: View Post
    hTconeM9user - Thanks but we've found that using TeamViewer works better for both ends involved. Windows Remote Access isn't the problem. Getting my FIL back to being able to browse is the problem.

    I'm SO very glad I'm a Mac user these days.
    Thank you for letting us know you have fixed it
      My ComputerSystem Spec


  5. Posts : 4,765
    windows 10 Home threshold2
       06 Feb 2016 #5

    Please wait a bit longer.
    Someone else should come along and help solve your " Getting my FIL back to being able to browse is the problem."
      My ComputerSystem Spec


  6. Posts : 5,007
    Windows 10 Pro X64 15063.138
       06 Feb 2016 #6

    Have you tried other browsers as a test? If he uses IE, try Firefox. If Firefox works, reset IE, see if that fixes it.
      My ComputersSystem Spec

  7.    07 Feb 2016 #7

    Ztruker said: View Post
    Have you tried other browsers as a test? If he uses IE, try Firefox. If Firefox works, reset IE, see if that fixes it.
    Yes, we have. Nothing works -- Edge, IE, Firefox, Chrome......
      My ComputerSystem Spec


 

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