Connecting to house WiFi

dch1950 said:

Hi,
I wish to make an internet connection using our house wifi (virgin router - version not known) I have the wifi password, but when it comes to connect (password text box) I'm asked for the network security - why is this?
It also is a problem as my landlady thinks it's the one on the bottom of the hub (it isn't) and as she is happy that all is well with her world , I'm stuck.
Any suggestions?
Dave Hickman
Win 10 Pro version 22H2, Build 19045.3996

There are two passwords on the bottom of a typical router, one will be the WiFi key, the other is the Admin password for logging into the router and configuring it. The 'network security' you are being asked for when trying to connect is the WiFi key.



There may be another option if you can get access to the router. First, try to connect your PC. When asked for the key, press the WPS button on the router.

The WPS Button on Your Virgin Media Hub: What Does It Do? - Practically Networked

I suspect your question will only be answered & your problem resolved by studying the manual for that router and, possibly, talking to Virgin tech support.
Unless she had somebody else set up the router for her in which case they might help you out.
- There will probably have been some setting up done because, for a few years now, routers have rightfully demanded that their admin passwords get changed on first boot.
- There might well have been automatic router firmware updates since you set up your printer.


Best of luck,
Denis

dch1950 said:

Yes I know, but why is Windows asking for the wrong one?.
I know the WiFi one is correct, (Connected my printer with it) So why is it rejected when I use it to make an internet wifi connect.
It doesn't make sense does it?
Ask for the wifi password in a wifi context, not a network password key. It's plain wrong.
Dave.

You may have an existing WiFi profile for that router with incorrect settings. Go to Settings > Network & Internet > WiFi. Click on Manage known networks. If the router is already listed there, click on its name then click the Forget button. Then try connecting again.

Delete Wireless Network Profile in Windows 10