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Uverse!
Hello All,
I am now on month three of my issues with Uverse. Uverse provides Internet, Phone and Cable TV for us.
As a quick history, we started having issues about 3 months ago. The service would cut out for 10 to 30 minutes and then come back up. The first issues we were having were due to an incorrect profile. A tech came out and said we were too far from the remote terminal and the copper lines could not support 32Mb so he changed the profile to 25Mb (25Mb Down and 5Mb Up). That worked for about a week and then we had the same result.
A second tech came out and said there were issues with our copper and he issued a ticket which was picked up and supposedly worked. That worked for about a week and then we had short outages and shoddy service again. A 3rd tech came out and he replaced the copper pair coming into our house. That worked for about a week but instead of short outages, now the Uverse TV freezes at about 5 or 10 minutes. If I leave the TV on the channel, the channel will unfreeze or I can change the TV to another channel and back to the original channel. The freeze will continue to happen very 5 to 10 minutes.
I have contacted ATT\Uverse 20 to 30 times over the past 90 days and possibly more. After my latest contact, the tech ran some tests on our Residential Gateway and he noted that the ethernet ports on our Gateway are defective. They are now sending us a new Residential Gateway. I did not mention it in the paragraphs above but our Gateway was replaced recently. I am guessing it was May.
The tech may be correct about the Residential Gateway. One of my TVs is connected via an ethernet cable via a Netgear Extender and a switch and the other connects via Wifi to an ATT transponder that connects to the Residential Gateway via an ethernet cable. I tuned both TVs to the same channel and they both froze at the same time.
Sorry for the long diatribe but I thought background would be helpful. I have logged into the Residential Gateway and I did run test that supposedly tested the "Ethernet" which I assume means the Ethernet ports. The tests ran successfully and no issues were found.
Is there any way to confirm the Tech's findings about the Ethernet ports on the Residential Gateway?