Wifi not working on Lenova H535s

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  1. rnightingall
    Posts : 5
    Windows 10
       New #1

    Wifi not working on Lenova H535s


    The Wifi on my Lenova desktop H535s has stopped working. Ethernet works OK but no WiFi.
    Latest Windows 10 update installed is:
    Feature update to Windows 10, version 20H2.
    [B]Hardware & Connection properties:
    Name: Ethernet
    Description: Realtek PCIe GBE Family Controller
    Physical address (MAC): c0:3f:d5:97:1f:20
    Status: Operational
    Maximum transmission unit: 1500
    Link speed (Receive/Transmit): 100/100 (Mbps)
    DHCP enabled: Yes
    DHCP servers: 192.168.1.254
    DHCP lease obtained: ‎27 ‎December ‎2020 14:15:57
    DHCP lease expires: ‎28 ‎December ‎2020 14:15:57
    IPv4 address: 192.168.1.100/24
    IPv6 address: fe80::106e:43ea:bce5:62ee%7/64
    Default gateway: 192.168.1.254
    DNS servers: fe80::f286:20ff:fe90:3b68%7, 192.168.1.254
    DNS domain name: home
    DNS connection suffix: home
    DNS search suffix list: home
    Network name: Network
    Network category: Private
    Connectivity (IPv4/IPv6): Connected to Internet / Connected to unknown network

    Name: Local Area Connection* 10
    Description: Microsoft Wi-Fi Direct Virtual Adapter
    Physical address (MAC): 18:cf:5e:55:a1:95
    Status: Not Present
    Maximum transmission unit: 0
    Connectivity (IPv4/IPv6): Disconnected

    Name: Local Area Connection* 3
    Description: Microsoft Wi-Fi Direct Virtual Adapter #4
    Physical address (MAC): 1a:cf:5e:55:a1:95
    Status: Not Present
    Maximum transmission unit: 0
    Connectivity (IPv4/IPv6): Disconnected

    Have tried reloading all network adapters and resetting network commands (eg netsh winsock reset).
    All the drivers are up to date, and have run a Lenova hardware check and all OK.



    Any ideas? Thanks. Robert
      My Computer
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  3. Macboatmaster
    Posts : 1,615
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       New #2

    I appreciate you say that you have reloaded all networks adapters
    However have you downloaded and installed the drive for the wireless presuming yours is the Realtek from here
    desktops and all in ones :: lenovo h series desktops :: lenovo h535 desktop - Lenovo Support GB

    Realtek Wireless LAN Driver 2023.10.0415.2015 15 Jan 2020
    What is shown in device manager for network adapters both under the heading network adapters
    and check to see if any unknown devices are listed.
      My Computer
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  4. Paul Black
    Posts : 18,034
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       New #3

    Hello @rnightingall,

    Can you please perform the following . . .

     Check for ANY Problem Device Errors

    [1] Click on this TenForums link => Batch Scripts / Programs.
    [2] Goto the heading Find ANY Problem Devices . . .
    [3] Download and Run the .bat file named Find_ANY_Problem_Devices.bat.

    If there are NO ERRORS:

    You will receive the message NO PROBLEM DEVICES WERE FOUND!, and NO text file is created on the Desktop.

    If there are ERRORS:

    There will be a Prob_Devices.txt file created on the Desktop.

    EITHER . . .

    Copy & Paste the results into your post using the CODE tags [ click the # and Paste the results inside ].

    In your post it will look like this . . .

    Code:
    <<< Results >>>

    OR . . .

    Upload the Prob_Devices.txt file => How to Upload and Post Screenshots and Files at Ten Forums.

    I hope this helps.
      My Computer
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  6. rnightingall
    Posts : 5
    Windows 10
    Thread Starter
       New #4

    Hi Paul
    Very many thanks! Ran your Find_ANY_Problem_Devices.bat and replied No problem devices found.
    Around two years ago on the Lenova forum there were similar probs (no WiFi) reported, and I think it might have been due to a Windows 10 release. I also have a Lenova laptop running under WIN10 with latest WIN release version 20H2, and that laptop works fine.
    Any further ideas? Thks. Robert

    PS Also Downloaded Realtek - LAN - Realtek PCIe GBE Family Controller on 23 Dec20 (latest version)

    Ran Lenova diagnostic scan for Wireless and:
    Diagnostics
    Hardware DiagnosticsOperating System Diagnostics
    Back to Diagnostics Scan page

    Final result status Cancel


    ModuleNotSupport

    To update your Drivers, click here. To check for updates to your Operating System, click here.
    If you have already updated your Drivers and Operating System, but you are still experiencing issues, you can ask our peer Community for assistance.


    What does that mean? Could Wireless card in hardware have become loose?


    Ran Network trouble shooter and responded:
    Your computer appears to be correctly configured but the device Detected or resource (DNS server) is not responding.
    Do you know what that means?
    Thks Robert

    Checked WLAN AutoConfig and running and auto, so rthat is OK. Thks. R
    Last edited by rnightingall; 27 Dec 2020 at 13:35.
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  7. FreeBooter
    Posts : 5,330
    Windows 11 Pro 64-bit
       New #5

    Open Services console by typing services.msc into Start Menu search box.
    Make sure WLAN AutoConfig is configure to start automatically and started.
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  8. Macboatmaster
    Posts : 1,615
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       New #6

    Re this
    PS Also Downloaded Realtek - LAN - Realtek PCIe GBE Family Controller on 23 Dec20 (latest version)
    that is the ethernet NOT the wireless

    You have not commented on my post - the first reply
    What is shown in device manager under network adapters and HAVE YOU downloaded and installed the driver I sent you.
    from the Lenovo link
      My Computer
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  9. rnightingall
    Posts : 5
    Windows 10
    Thread Starter
       New #7

    Thanks and I did indeed download latest Wireless driver but made no difference.
    I will try to uninstall Feature update to Windows 10, version 20H2 and see if that is the cause.
    Many thanks again. Robert
      My Computer
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  10. Macboatmaster
    Posts : 1,615
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       New #8

    Robert
    If you answered the question
    What is shown in device manager under network adapters
    and check to see if any unknown devices are listed.
    it would help considerably
      My Computer
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  12. rnightingall
    Posts : 5
    Windows 10
    Thread Starter
       New #9

    Hi
    Unable to take a screen shot of device Manager but what it shows is:
    Realtek PCIe family controller
    Wan miniport (IKEv2)
    ditto (IP)
    ditto(IPv6)
    Ditto (L2TP)
    Ditto(Network Monitor)
    Ditto (PPPOE)
    Ditto (PPTP)
    Ditto(SSTP)
    They are all working correctly.
    Thanks your further help. Robert
      My Computer
    Quote Quote

  13. Paul Black
    Posts : 18,034
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       New #10

    Hello @rnightingall,

    rnightingall said:
    Unable to take a screen shot of device Manager . . .

    This Tutorial may help . . .

    > How to Upload and Post Screenshots and Files at Ten Forums.

    I hope this helps.
      My Computer
    Quote Quote

 

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