I Keep Getting Disconnected Automatically

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  1. Posts : 182
    Windows 10 (v10.0.19043.2251)
       #1

    I Keep Getting Disconnected Automatically


    I have a 2G network. Every other day, my internet connection keeps getting disconnected automatically for no reason. So, I think that it must be the fact that there are too many people, who are using the internet connection.

    - - - Updated - - -

    Any help would be appreciated.

    - - - Updated - - -

    So, how do I prevent it from happening?
      My Computer


  2. Posts : 30,247
    Windows 11 Pro x64 Version 23H2
       #2

    Have you contacted supplier to understand teir policies?

    If they are bumping people off to keep the service robust, and available to all, there won't be much you can do.

    I would start with them as this is cell traffic.
      My Computer


  3. Posts : 182
    Windows 10 (v10.0.19043.2251)
    Thread Starter
       #3

    I do not think that it really was the supplier. It is just that there are too many people, who are using the internet connection.
      My Computer


  4. Posts : 182
    Windows 10 (v10.0.19043.2251)
    Thread Starter
       #4

    Result.

    Result.zip
      My Computer


  5. Posts : 30,247
    Windows 11 Pro x64 Version 23H2
       #5

    What is in Result.zip
      My Computer


  6. Posts : 1,807
    Windows 10 Pro 21H1 19043.1348
       #6

    DeriLoko3 said:
    I have a 2G network. Every other day, my internet connection keeps getting disconnected automatically for no reason. So, I think that it must be the fact that there are too many people, who are using the internet connection.
    So, how do I prevent it from happening?
    A wireless connection can be a huge PITA for maintaining reasonable connectivity during any typical rush hour (Fri-Sun + weekdays 5-7pm) during normal times. With the pandemic, network capacity loading has exploded everywhere.

    One issue that caused me endless grief with a former ISP is that every rush hour the performance became hideously slow and suffered intermittent drop-outs. This was a result of the ISP's site being under-provisioned for the required capacity.

    In simple terms, when the network traffic increased to a certain point, the equipment at the transmit site would reduce propagation and any modem that was being received below a certain RF threshold would be dropped. In other words, the modems closer to the transmit site had a much better chance of staying connected. This could be the root of your problem.


    Chances are, your grief is the same as mine and most everyone else's on a wireless network. Even those with a fibre or cable fed ISP's aren't seeing the performance they had before COVID-19.


    Your best bet is to contact your ISP and they'll;
    1) be honest with you and say their network is functioning beyond capacity (doubtful) , or
    2) escalate your complaint and have a network specialist examine online tools that look at packet loss and the performance of your modem, or
    3) say nothing is wrong on their side, must be your equipment (unfortunately, most common response).

    You may have a modem fault. What download/upload speeds did you have before March 2020?


    Can you login directly to a GUI on the modem? The only thing mine has is the signal receive level which can be useful to locate the optimal positioning.


    I Keep Getting Disconnected Automatically-0425-zte-modem-rx-sig-strength.jpg


    I could expand on why a typical wireless system is such a PITA but I don't know if that interests you, it certainly won't fix the situation. Have you shopped around to see if there are better alternatives? 2G is a pretty old technology and I would suggest a minimum of 4G, or a more recent 4G/LTe that is close enough to provide good received signal level. Even with LTe, it depends on the downstream frequency used. A lower frequency LTe signal is arguably better for rural customers.


    I had an Android App on another phone that measured wireless signals received, reports receive level, frequency, and 2G/3G/4G/LTe status and could be useful to see what might be available in your area. I'll see if I can locate it again.
      My Computer


  7. Posts : 182
    Windows 10 (v10.0.19043.2251)
    Thread Starter
       #7

    Caledon Ken said:
    What is in Result.zip
    A text document.
      My Computer


  8. Posts : 14,048
    Win10 Pro and Home, Win11 Pro and Home, Win7, Linux Mint
       #8

    I have a few Notebooks that use the Wi-Fi on a Gigabit Router with 802.11n Wireless and no problem with 802.11n adapters but have one that has an 802.11ac adapter that will now and then lose the connection or the connection freezes, disconnecting using the icon on the notification/action center then reconnecting always brings it back. May have to get a new Router but not quite cost-justifiable for only one machine that I only use when watching the boob tube.
      My Computers


  9. Posts : 182
    Windows 10 (v10.0.19043.2251)
    Thread Starter
       #9

    Look in here.

      My Computer


  10. Posts : 1,807
    Windows 10 Pro 21H1 19043.1348
       #10

    That looks interesting. Do you have an Android phone? Look for an app called Wifi Analyzer. It shows many details of the available wifi signals such as wifi channel, frequency, bandwidth and received signal level. I'll try to get to my PC and post a pic and link. If your neighbors happen to be using the same wifi channel, this could be a problem depending on received signal level.
      My Computer


 

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