Wifi very slow and keeps dropping with Qualcomm Atheros AR9283

maeve7195 · 06 Jun 2018

I am having wifi connectivity issues since updating to Windows 10. I am on a private network. I have a 7 year old Sony Vaio with the following specs:-
Processor Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz, 2301 Mhz, 2 Core(s), 4 Logical Processor(s)
System Type x64-based PC.

I have an Iphone 5 which works fine on the same network and there is a desktop which has no problems on the network also. I had a telecommunications guy out who identified my laptop as the device that was causing the wifi issues.

I have a Qualcomm Atheros AR9285 wireless network adapter which I am advised is updated to the latest version.

It was in with a computer technician last week who said he fixed the problem and the it was working fine in his shop but when I got it back the ping, upload and download speeds went down again and connectivity kept dropping - I am unable to use wireless printing and have to print with a usb. Should I just get the network card replaced? If anyone has any suggestions here, would be grateful - am willing to try anything at this stage as I cannot afford a new device currently.

Samuria · 06 Jun 2018

Welcome to the forum. download our test http://www.crewetown.co.uk/wireless.exe

Right click on the file and choose run as admin post results

maeve7195 · 06 Jun 2018

Hi Samuria,

Thanks for replying - I have posted the results of the test below:-

Windows IP Configuration Host Name . . . . . . . . . . . . : Maeve-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : NoEthernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller Physical Address. . . . . . . . . : 78-84-3C-E8-05-C9 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : YesWireless LAN adapter Local Area Connection* 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter Physical Address. . . . . . . . . : 2E-AF-78-B3-40-9F DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : YesWireless LAN adapter Local Area Connection* 3: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2 Physical Address. . . . . . . . . : 1E-AF-78-B3-40-9F DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : YesWireless LAN adapter Wi-Fi: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Qualcomm Atheros AR9285 Wireless Network Adapter Physical Address. . . . . . . . . : CC-AF-78-B3-40-9F DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::9cf2:dc8f:2e7e:1e2d%2(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Wednesday, June 6, 2018 9:10:47 PM Lease Expires . . . . . . . . . . : Friday, June 8, 2018 1:43:34 AM Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DHCPv6 IAID . . . . . . . . . . . : 164409208 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-10-AD-9A-CC-AF-78-B3-40-9F DNS Servers . . . . . . . . . . . : 192.168.1.1 0.0.0.0 NetBIOS over Tcpip. . . . . . . . : EnabledEthernet adapter Bluetooth Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Bluetooth PAN HelpText Physical Address. . . . . . . . . : CC-AF-78-B3-40-A0 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Interface name : Wi-Fi There are 1 networks currently visible. SSID 1 : vodafone-1B9C Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : 64:70:02:ae:14:7a Signal : 16% Radio type : 802.11n Channel : 1 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54 BSSID 2 : 1c:67:58:a3:1b:ad Signal : 4% Radio type : 802.11n Channel : 11 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54Profiles on interface Wi-Fi:Group policy profiles (read only)--------------------------------- <None>User profiles------------- All User Profile : vodafone-1B9C All User Profile : NexusRepairCentrePinging 194.119.131.66 with 32 bytes of data:Reply from 194.119.131.66: bytes=32 time=47ms TTL=55Reply from 194.119.131.66: bytes=32 time=47ms TTL=55Reply from 194.119.131.66: bytes=32 time=45ms TTL=55Reply from 194.119.131.66: bytes=32 time=45ms TTL=55Ping statistics for 194.119.131.66: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 45ms, Maximum = 47ms, Average = 46msPinging plus.net [212.159.9.2] with 32 bytes of data:Request timed out.Request timed out.Request timed out.Request timed out.Ping statistics for 212.159.9.2: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),Tracing route to cns1.uk.vianw.net [194.119.131.66]over a maximum of 30 hops: 1 18 ms 5 ms 1 ms 192.168.1.1 2 39 ms 36 ms 36 ms 89.19.65.140 3 37 ms 36 ms 35 ms 89.19.65.194 4 41 ms 49 ms 55 ms ae3-111-ucr1.dub.cw.net [195.2.27.21] 5 47 ms 41 ms 38 ms ae5-xcr1.duc.cw.net [195.2.21.1] 6 45 ms 53 ms 45 ms ae18-xcr1.hex.cw.net [195.2.8.94] 7 45 ms 47 ms 49 ms lag-10.ear1.London1.Level3.net [4.68.72.93] 8 44 ms 44 ms 45 ms ae-1-3112.edge6.London1.Level3.net [4.69.141.246] 9 46 ms 47 ms 48 ms CLARANET.edge6.London1.Level3.net [212.113.9.106] 10 47 ms 49 ms 46 ms tengige0-0-1-0-t6-ar14.router.uk.clara.net [195.157.3.106] 11 47 ms 48 ms 47 ms cns1.uk.vianw.net [194.119.131.66] Trace complete.These Windows services are started: Adobe Acrobat Update Service Apple Mobile Device Service Application Information AVCTP service AVG Antivirus AVG Firewall Service avgbIDSAgent Background Intelligent Transfer Service Background Tasks Infrastructure Service Base Filtering Engine Bluetooth Audio Gateway Service Bluetooth Support Service Bonjour Service Capability Access Manager Service Client License Service (ClipSVC) CNG Key Isolation COM+ Event System Computer Browser Connected Devices Platform Service Connected Devices Platform User Service_2e3aed Connected User Experiences and Telemetry Contact Data_2e3aed CoreMessaging Credential Manager Cryptographic Services Data Usage DCOM Server Process Launcher Device Association Service Device Install Service DHCP Client Diagnostic Policy Service Diagnostic Service Host Distributed Link Tracking Client Distributed Transaction Coordinator DNS Client File History Service Geolocation Service Group Policy Client Human Interface Device Service IconMan_R IKE and AuthIP IPsec Keying Modules Intel(R) Content Protection HECI Service IP Helper IPsec Policy Agent Local Session Manager Microsoft Account Sign-in Assistant Microsoft Passport Container Network Connected Devices Auto-Setup Network Connection Broker Network Connections Network List Service Network Location Awareness Network Store Interface Service Office Software Protection Platform Offline Files Payments and NFC/SE Manager Plug and Play Power Print Spooler Program Compatibility Assistant Service Radio Management Service Remote Access Connection Manager Remote Procedure Call (RPC) RPC Endpoint Mapper Secure Socket Tunneling Protocol Service Security Accounts Manager Security Center Server Shell Hardware Detection Solvusoft Suite Service SSDP Discovery State Repository Service Storage Service Superfetch Sync Host_2e3aed System Event Notification Service System Events Broker System Guard Runtime Monitor Broker Task Scheduler TCP/IP NetBIOS Helper Themes Time Broker Touch Keyboard and Handwriting Panel Service Update Orchestrator Service User Data Access_2e3aed User Data Storage_2e3aed User Manager User Profile Service Web Account Manager Windows Audio Windows Audio Endpoint Builder Windows Connection Manager Windows Defender Firewall Windows Defender Security Center Service Windows Event Log Windows Font Cache Service Windows Image Acquisition (WIA) Windows License Manager Service Windows Management Instrumentation Windows Push Notifications System Service Windows Push Notifications User Service_2e3aed Windows Search WinHTTP Web Proxy Auto-Discovery Service WLAN AutoConfig WorkstationThe command completed successfully.Microsoft Windows [Version 10.0.17134.81]Image Name PID Session Name Session# Mem Usage========================= ======== ================ =========== ============System Idle Process 0 Services 0 8 KSystem 4 Services 0 12,644 KRegistry 96 Services 0 15,448 Ksmss.exe 424 Services 0 1,008 Kcsrss.exe 564 Services 0 4,652 Kcsrss.exe 632 Console 1 4,672 Kwininit.exe 648 Services 0 5,340 Kwinlogon.exe 684 Console 1 10,756 Kservices.exe 768 Services 0 9,020 Klsass.exe 788 Services 0 15,384 Ksvchost.exe 896 Services 0 3,616 Ksvchost.exe 912 Services 0 29,620 Kfontdrvhost.exe 928 Console 1 3,732 Kfontdrvhost.exe 948 Services 0 2,668 Ksvchost.exe 72 Services 0 14,228 Ksvchost.exe 500 Services 0 7,068 Kdwm.exe 832 Console 1 44,960 Ksvchost.exe 400 Services 0 4,404 Ksvchost.exe 1060 Services 0 18,840 Ksvchost.exe 1260 Services 0 8,988 Ksvchost.exe 1268 Services 0 6,512 Ksvchost.exe 1300 Services 0 5,628 Ksvchost.exe 1404 Services 0 11,184 Ksvchost.exe 1512 Services 0 15,184 Ksvchost.exe 1636 Services 0 6,872 Ksvchost.exe 1640 Services 0 6,296 Ksvchost.exe 1672 Services 0 8,816 Ksvchost.exe 1688 Services 0 7,344 Ksvchost.exe 1736 Services 0 68,556 Ksvchost.exe 1732 Services 0 5,380 Ksvchost.exe 1756 Services 0 10,004 Ksvchost.exe 1764 Services 0 7,872 Ksvchost.exe 1772 Services 0 8,260 Ksvchost.exe 1840 Services 0 15,204 KdasHost.exe 1868 Services 0 18,344 Ksvchost.exe 1900 Services 0 8,580 Ksvchost.exe 1920 Services 0 7,124 KMemory Compression 1944 Services 0 162,588 Ksvchost.exe 1980 Services 0 7,536 Ksvchost.exe 2004 Services 0 11,564 Ksvchost.exe 2040 Services 0 7,408 Ksvchost.exe 836 Services 0 8,484 Ksvchost.exe 1684 Services 0 9,980 Ksvchost.exe 2276 Services 0 11,940 Ksvchost.exe 2300 Services 0 9,176 Ksvchost.exe 2400 Services 0 13,832 Ksvchost.exe 2424 Services 0 8,536 Ksvchost.exe 2428 Services 0 6,104 Ksvchost.exe 2480 Services 0 11,744 Ksvchost.exe 2560 Services 0 7,080 Ksvchost.exe 2648 Services 0 8,364 Ksvchost.exe 2732 Services 0 12,724 KAVGSvc.exe 2748 Services 0 140,696 Kspoolsv.exe 2968 Services 0 19,868 KafwServ.exe 3052 Services 0 29,976 Ksvchost.exe 696 Services 0 31,924 Ksvchost.exe 692 Services 0 18,044 Ksvchost.exe 2900 Services 0 9,764 Ksvchost.exe 1200 Services 0 5,032 Ksvchost.exe 2588 Services 0 15,136 Karmsvc.exe 864 Services 0 6,040 KmDNSResponder.exe 3084 Services 0 6,904 KSuiteService.exe 3092 Services 0 11,568 KSecurityHealthService.exe 3100 Services 0 13,772 KAppleMobileDeviceService. 3108 Services 0 11,164 KIntelCpHeciSvc.exe 3128 Services 0 8,824 KRIconMan.exe 3160 Services 0 6,852 Ksvchost.exe 3212 Services 0 5,816 Ksvchost.exe 3384 Services 0 11,356 Ksvchost.exe 4264 Services 0 11,020 Kaswidsagenta.exe 4420 Services 0 36,732 Kmsdtc.exe 4576 Services 0 7,792 KSgrmBroker.exe 868 Services 0 4,764 Ksvchost.exe 1280 Services 0 21,564 KGoogleCrashHandler.exe 3796 Services 0 1,140 KGoogleCrashHandler64.exe 3864 Services 0 972 Ksvchost.exe 5096 Services 0 15,328 Ksvchost.exe 3020 Services 0 6,060 Ksvchost.exe 1288 Services 0 11,268 Ksvchost.exe 5168 Services 0 8,296 KWmiPrvSE.exe 3456 Services 0 15,292 KSearchIndexer.exe 4940 Services 0 49,704 Ksvchost.exe 5844 Services 0 8,000 Ksvchost.exe 5820 Services 0 6,616 Ksvchost.exe 5916 Services 0 14,312 Ksvchost.exe 4848 Services 0 9,364 Ksvchost.exe 2912 Services 0 20,308 Ksvchost.exe 5336 Services 0 6,824 Ksvchost.exe 5792 Services 0 7,068 Ksvchost.exe 5816 Services 0 21,276 Ksvchost.exe 5256 Services 0 22,888 Ksvchost.exe 5852 Services 0 9,580 Ksvchost.exe 4296 Services 0 15,140 Ksihost.exe 6008 Console 1 36,284 Ksvchost.exe 5260 Console 1 23,756 Ksvchost.exe 5512 Console 1 31,024 Ksvchost.exe 5064 Services 0 15,028 Ksvchost.exe 3524 Services 0 7,460 Kctfmon.exe 5876 Console 1 14,728 Kdllhost.exe 5912 Services 0 9,760 Kexplorer.exe 4992 Console 1 128,400 Kdllhost.exe 6276 Console 1 14,064 Kdllhost.exe 6820 Console 1 10,760 Ksvchost.exe 6944 Console 1 15,928 KSearchUI.exe 3560 Console 1 73,712 KRuntimeBroker.exe 2408 Console 1 30,452 KRuntimeBroker.exe 7244 Console 1 23,392 KRuntimeBroker.exe 7344 Console 1 25,832 KApplicationFrameHost.exe 7768 Console 1 24,916 Ktaskhostw.exe 4668 Console 1 10,056 KLockApp.exe 1696 Console 1 12,768 KRuntimeBroker.exe 8764 Console 1 27,940 Ksvchost.exe 8476 Services 0 14,832 KSettingSyncHost.exe 9972 Console 1 5,656 Ksvchost.exe 6128 Services 0 7,216 Kdllhost.exe 5848 Console 1 17,260 KMSASCuiL.exe 8760 Console 1 8,388 KApoint.exe 5492 Console 1 12,768 KcAudioFilterAgent64.exe 2668 Console 1 6,288 KApMsgFwd.exe 9756 Console 1 6,272 Khkcmd.exe 5624 Console 1 8,240 KApntEx.exe 4072 Console 1 6,212 Kconhost.exe 3752 Console 1 5,852 KApvfb.exe 5340 Console 1 7,428 Kigfxpers.exe 9672 Console 1 9,800 KAVGUI.exe 8240 Console 1 48,360 Kgoogledrivesync.exe 5616 Console 1 3,608 KiCloudServices.exe 844 Console 1 47,508 KiCloudDrive.exe 2320 Console 1 29,300 KApplePhotoStreams.exe 6860 Console 1 26,136 Khpwuschd2.exe 9092 Console 1 5,984 Kjusched.exe 9884 Console 1 6,536 KSolvusoftTray.exe 9356 Console 1 11,604 KAPSDaemon.exe 1336 Console 1 14,900 Ksvchost.exe 1620 Services 0 8,088 Kgoogledrivesync.exe 8964 Console 1 56,152 Ksvchost.exe 8696 Services 0 13,092 KSkypeHost.exe 9864 Console 1 7,972 KVideo.UI.exe 8828 Console 1 12,340 Ksecd.exe 10936 Console 1 22,084 KRuntimeBroker.exe 8632 Console 1 8,024 Ktaskhostw.exe 2832 Console 1 13,780 Ksvchost.exe 9156 Services 0 9,120 KRuntimeBroker.exe 1144 Console 1 6,216 KMicrosoftEdge.exe 8664 Console 1 15,312 Kbrowser_broker.exe 5000 Console 1 8,252 KRuntimeBroker.exe 5232 Console 1 6,308 KMicrosoftEdgeCP.exe 8028 Console 1 17,912 KMicrosoftEdgeCP.exe 9776 Console 1 21,180 Ksvchost.exe 2780 Services 0 7,804 KShellExperienceHost.exe 5300 Console 1 55,708 Kchrome.exe 8400 Console 1 215,408 Kchrome.exe 3580 Console 1 7,812 Kchrome.exe 6068 Console 1 7,780 Kchrome.exe 9304 Console 1 19,460 Kchrome.exe 6380 Console 1 165,544 Kchrome.exe 7652 Console 1 265,152 Kchrome.exe 7512 Console 1 29,728 KOSPPSVC.EXE 10040 Services 0 11,896 KRuntimeBroker.exe 11236 Console 1 57,796 KMicrosoft.Photos.exe 7352 Console 1 58,068 Kchrome.exe 5400 Console 1 11,764 Kmmc.exe 10444 Console 1 20,912 Kmsinfo32.exe 5660 Console 1 12,416 Kchrome.exe 10484 Console 1 86,168 Ksvchost.exe 2328 Services 0 7,720 Ksvchost.exe 8976 Services 0 5,648 Ksvchost.exe 12936 Services 0 6,732 Ksvchost.exe 2168 Services 0 6,884 Ksvchost.exe 11580 Services 0 8,836 Kchrome.exe 12020 Console 1 99,504 KSearchProtocolHost.exe 5140 Services 0 11,456 KSearchFilterHost.exe 3828 Services 0 8,712 Ksmartscreen.exe 3492 Console 1 28,552 Kwireless.exe 6324 Console 1 13,544 KGoogleUpdate.exe 12320 Services 0 1,356 KGoogleUpdate.exe 3812 Services 0 8,000 Ksvchost.exe 11272 Services 0 21,100 KRuntimeBroker.exe 5052 Console 1 5,824 Kcmd.exe 4336 Console 1 3,872 Kconhost.exe 12712 Console 1 10,280 Ktasklist.exe 8220 Console 1 8,156 K MTU MediaSenseState Bytes In Bytes Out Interface------ --------------- --------- --------- ------------- 1500 1 47055279 4913588 Wi-Fi 1500 5 0 0 Bluetooth Network Connection 1500 5 0 0 Local Area Connection* 2 1500 5 0 0 Local Area Connection* 34294967295 1 0 851554 Loopback Pseudo-Interface 1 1500 5 0 0 Local Area ConnectionQuerying active state...TCP Global Parameters----------------------------------------------Receive-Side Scaling State : enabled Receive Window Auto-Tuning Level : normal Add-On Congestion Control Provider : default ECN Capability : disabled RFC 1323 Timestamps : disabled Initial RTO : 3000 Receive Segment Coalescing State : enabled Non Sack Rtt Resiliency : disabled Max SYN Retransmissions : 2 Fast Open : enabled Fast Open Fallback : enabled Pacing Profile : off ===========================================================================Interface List 6...78 84 3c e8 05 c9 ......Realtek PCIe GBE Family Controller 11...2e af 78 b3 40 9f ......Microsoft Wi-Fi Direct Virtual Adapter 8...1e af 78 b3 40 9f ......Microsoft Wi-Fi Direct Virtual Adapter #2 2...cc af 78 b3 40 9f ......Qualcomm Atheros AR9285 Wireless Network Adapter 10...cc af 78 b3 40 a0 ......Bluetooth PAN HelpText 1...........................Software Loopback Interface 1===========================================================================IPv4 Route Table===========================================================================Active Routes:Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.4 50 127.0.0.0 255.0.0.0 On-link 127.0.0.1 331 127.0.0.1 255.255.255.255 On-link 127.0.0.1 331 127.255.255.255 255.255.255.255 On-link 127.0.0.1 331 192.168.1.0 255.255.255.0 On-link 192.168.1.4 306 192.168.1.4 255.255.255.255 On-link 192.168.1.4 306 192.168.1.255 255.255.255.255 On-link 192.168.1.4 306 224.0.0.0 240.0.0.0 On-link 127.0.0.1 331 224.0.0.0 240.0.0.0 On-link 192.168.1.4 306 255.255.255.255 255.255.255.255 On-link 127.0.0.1 331 255.255.255.255 255.255.255.255 On-link 192.168.1.4 306===========================================================================Persistent Routes: NoneIPv6 Route Table===========================================================================Active Routes: If Metric Network Destination Gateway 1 331 ::1/128 On-link 2 306 fe80::/64 On-link 2 306 fe80::9cf2:dc8f:2e7e:1e2d/128 On-link 1 331 ff00::/8 On-link 2 306 ff00::/8 On-link===========================================================================Persistent Routes: NoneThe requested operation requires elevation.DNS request timed out. timeout was 2 seconds.Server: UnKnownAddress: 192.168.1.1Name: portal.plus.netAddresses: 212.159.9.2 212.159.8.2Aliases: http://www.plus.netHKEY_LOCAL_MACHIN...entVersion\Run HP Software Update REG_SZ C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe BCSSync REG_SZ "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices DSATray REG_SZ C:\Program Files (x86)\Intel Driver Update Utility\DsaTray.exe SunJavaUpdateSched REG_SZ "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" CommonToolkitTray_Solvusoft REG_SZ C:\Program Files (x86)\Solvusoft\Tray\SolvusoftTray.exeHKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ru n OneDrive REG_SZ "C:\Users\Maeve\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background GoogleDriveSync REG_SZ "C:\Program Files\Google\Drive\googledrivesync.exe" /autostart iCloudServices REG_SZ "C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe" iCloudDrive REG_SZ C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive.exe ApplePhotoStreams REG_SZ C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe

maeve7195 · 26 Jul 2018

I posted this a while back and ran the test as suggested - maybe I didn't post the stuff properly - I don't know but i didn't hear back. For other newbies having problems I finally deinstalled the wireless network adapters and reinstalled it and that solved the problem.