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Modem Not Working... Orange Lights?
Hey all got a question. The internet does not work at my parent's place. They said the netgear modem they have dropped but it was a very short drop. Basically imagine you have a very short table that you put that modem on... but when it falls, its basically very short as the distance is short. The lights do show but many of them are range. They currently use optimum online.
Model is netgear n600.I was told that when they try to connect to wifi from their phone, they get a message like this
The coaxial cable is not properly connected.
Check and tighten the coaxial cable from the wall to the back of the cable modem.
If the cable is properly connected and you still do not have internet connection
Click continue
When they clicked on continueIt says
Verify that the coaxial cable is not damaged
They are not tech savy at all. And they don't speak english that well. I told them to basically unplug all the wires and plug it back in to see if there are any issues. They said same issue. However, i asked what about the coaxial cable and they said it seemed very tight to the modem etc. So they could not take it out.Can someone tell me how they could fix this issue or what could possibly be the issue for this? It started recently and they said it did dropbut it was a short drop. Can someone tell me what is the possible issue with this?