MS Outlook 2016 Pro Plus not set as default email app

pbrooke56 · 27 Nov 2022

I would be grateful for anyone who can help me with a niggling problem with Outlook 2016 running on Windows 11 V.21H (upto date) - both softwares are properly licensed etc.
Problem: Until recently I could click File Explorer and be able to MailTo (send) a document to a recipient and Outlook could do this automatically no problem. Now I get a message that states 'there is either there is no default email program or the program cannot deal with this request'. I have ensured that Outlook is the default app for email processes but this does not cure the problem. I have carried out a local repair but again no difference.
In desperation I downloaded eM Client and this deals with the MailTo request without a problem.
I am not a techie by any means so I would be grateful for any tips/guidance.
Peter Brooke

Try3 · 27 Nov 2022

pbrooke56 said:

I have carried out a local repair

Peter,

Do you mean you did a Windows repair or an Office repair?
Repair Install - TenForumsTutorials
Repair an Office application - MSSupport
I'd expect the Office repair to be the appropriate one judging by your success with eMClient.

Denis

pbrooke56 · 27 Nov 2022

It was a local repair of Office 2016...
Peter

Hearsepilot · 27 Nov 2022

Have you visited Settings > Apps >Default apps

pbrooke56 · 28 Nov 2022

Hi thanks for reply- yes I have set Outlook as default on all of its file types: eml etc. Makes no difference unfortunately...
Peter

Try3 · 28 Nov 2022

Peter,

I wonder if the problem would go away if you uninstalled eMClient so forcing Windows to adjust itself again and hopefully overwrite whatever the cause of the problem was.

It would do no harm to run SFC but, given that eMClient worked alright, there's no particular reason to expect it to help.
SFC-DISM - TenForumsTutorials

Best of luck,
Denis

NMI · 28 Nov 2022

pbrooke56 said:

Hi thanks for reply- yes I have set Outlook as default on all of its file types: eml etc. Makes no difference unfortunately...
Peter

Near the bottom of Settings, Apps, Default apps click on Choose defaults by link type and modify the setting for MAILTO.

pbrooke56 · 28 Nov 2022

Many thanks Try3 and NMI - I uninstalled eM Client and lo and behold! - Outlook 2016 now dealing with MAILTO requests as it should!
Many thanks again,
Peter

Try3 · 28 Nov 2022

That's good to hear.

I'm sorry if this post interrupted your system image making.
my ditty - File backup vs imaging, imaging utilities, backing up drivers [post #3] - TenForums

All the best,
And thanks for the rep,
Denis

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MS Outlook 2016 Pro Plus not set as default email app