Why is the mail icon different from the layout & mail in outlook.com?

  1. Posts : 1
    Windows 10

    Why is the mail icon different from the layout & mail in outlook.com?

    frustrating. I use a pop server. When I click on the 'red' envelope for mail in the window icon, it comes up with my email name, inbox, sent, draft, just the basics. I cannot add folders. BUT when I go on-line and log into the actual Microsoft outlook.com itself, the layout is different, There I have many more mails; and a folder I had set up in windows 8.1, and all of the other supporting 'things'. Does Windows 10 differ in that it does not support the full functionality if one has an Pop account??? The email groups and layout I want are the ones in outlook.com, not the red icon I log in to.

    And, WHY is there no mail icon in the control panel? I've looked under User Accounts, I've searched Mail in the control panel block, and it comes up with no entry. My control panel has no icon on the tool bar.

    I hate this outlook; is it me most likely and if so, how can I redo the entire email install (it was pre-installed) as I've only had this computer about a month, and downloaded 10 about a week ago.
      My Computer

  2. Posts : 3,257
    Windows 10 Pro

    Yes, the mail account does not fully support all features available in the online version. This will like change as the mail app improves, but for now some important features like folder creation doesn't work. However, if you create a folder online, it should show up in the mail account.

    By default, the mail app only syncs mail from the last month. You can change this in the mail account sync settings.
      My Computer


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