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Cannot install full Office 2019 Pro from cdrom, hangs at 2%
<p>I got my new laptop, a Lenovo X1 two weeks ago. It runs Windows 10 Pro, just updated to 1903. <br><br>I uninstalled the bundled Office 365 using Revo Uninstaller Pro. I then tried to install a full copy of Office 2019 Pro Plus from a cdrom. While installation seemed to start from Setup.exe, it hung at 2%. I heard no cdrom activity. See attached screen shot.<br></p><p> <br></p><p>If I rebooted and tried again, I got a message that the installer was already running but nothing was actually happening. I stopped all the Office processes I saw in Task Manager, one being Office Click-to-Run SxS. <br></p><p>
I tried again from the cdrom, this time using Setup (64 bit). This time it said I already had a 32 bit version of Office and did I want to install Office 2019 as 32 bit. I said ok. This time the install went to 5% and hung. I simply could not get any farther. I also have absolutely no clue how there could ever have been a 32-bit Office install on this brand new, 64-bit machine.<br></p><p> <br></p><p>After doing the above, I ran Revo Uninstaller again. It didn't show any Office install. I have since used the Microsoft Support and Recovery Assistant. It says I have no Office installed. I have tried Disk Cleanup and CCleaner registry cleaner. I let them do whatever they wanted to cleanup. Then I ran setup.exe from the Office 2019 cdrom again and right now, I am hung again at 2%. I have attached a screen print showing several notifications and windows. One is Task Manager. It shows two Office 32 bit processes running. Again, no idea why. All I can <strong>guess</strong> is that the latest run of Setup.exe started a 32 bit install. The attached screen shot also shows Task Man.<br></p><p> <br></p><p>Any suggestions?<br></p>