Upgrade Destroyed my Laptop

elbmek · 14 Aug 2017

About a fortnight ago, there were upgrades waiting to be installed. I was about to close my laptop and it said that it would do the upgrades then shut down, so I left it and went to bed. The laptop was off next morning but I didn't use it. My son (IT Programmer) came home from overseas with his kids and I lent him my laptop as his had damaged power socket. 30 odd hours later he managed to get it going again, but had to install 10 from scratch as drivers were corrupt, keyboard would not function nor the 'pad'. Not even the mouse. He eventually got into it!!!

It was impossible to get into the laptop to use settings or anything else. The laptop had not been used, and he thinks the laptop shut down in the midst of an upgrade (it was on power) and corrupted the whole thing. All my stuff on laptop had been lost, including a special programme (to me) that refused to run on my pc but ran well on my laptop (same windows ver).

Not happy

NavyLCDR · 14 Aug 2017

Unfortunately the need to keep backups of important data is a hard lesson to learn. We highly recommend Macrium Reflect Free here. You are convinced you are justified to blame Microsoft for this one, but hardware does eventually wear out and fail too, and when that happens you have nobody to blame but yourself for not having a backup.

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elbmek · 15 Aug 2017

i agree navy, but it was windows that shut down the laptop not hardware. On reinstall, everything was spot on, no discrepancies. So going by that, it was software, not hardware.