Upgrade Destroyed my Laptop

  1. elbmek's Avatar
    Posts : 1,892
    Win 10 x 64 Home. Pro x 64 on Surface.

    Upgrade Destroyed my Laptop

    About a fortnight ago, there were upgrades waiting to be installed. I was about to close my laptop and it said that it would do the upgrades then shut down, so I left it and went to bed. The laptop was off next morning but I didn't use it. My son (IT Programmer) came home from overseas with his kids and I lent him my laptop as his had damaged power socket. 30 odd hours later he managed to get it going again, but had to install 10 from scratch as drivers were corrupt, keyboard would not function nor the 'pad'. Not even the mouse. He eventually got into it!!!

    It was impossible to get into the laptop to use settings or anything else. The laptop had not been used, and he thinks the laptop shut down in the midst of an upgrade (it was on power) and corrupted the whole thing. All my stuff on laptop had been lost, including a special programme (to me) that refused to run on my pc but ran well on my laptop (same windows ver).

    Not happy
      My Computer

  2. NavyLCDR's Avatar
    Posts : 15,508
    Windows 10 Pro

    Unfortunately the need to keep backups of important data is a hard lesson to learn. We highly recommend Macrium Reflect Free here. You are convinced you are justified to blame Microsoft for this one, but hardware does eventually wear out and fail too, and when that happens you have nobody to blame but yourself for not having a backup.

    Macrium Software | Your Image is Everything
      My Computer

  3. elbmek's Avatar
    Posts : 1,892
    Win 10 x 64 Home. Pro x 64 on Surface.
    Thread Starter

    i agree navy, but it was windows that shut down the laptop not hardware. On reinstall, everything was spot on, no discrepancies. So going by that, it was software, not hardware.
      My Computer


  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 09:27.
Find Us

Windows 10 Forums