Black Screen on restart, no display signal!

Hello Ladies and Gentlemen,

I'm having a nightmare trying to reinstall windows 10. I'll give a very brief description running up to this problem.

Firstly I was using Windows7 and upgraded to windows 10 some time ago and everything worked, other than when it comes to restarting my PC. The problem is, it doesn't. What it does do is show me all the LEDs and fans spinning with the power button on the case illuminated. It appears on but no signal. The only way i can get around this problem is powering off ( shut down not restart ). and then power back on.
I've been living with this problem for quite some time now and the old " if it aint broke, don't fix it " was constantly reminding me not go thru the hassle of installing windows again. But it's got to a point where i just want a working PC like before. So i finally took the plunge and decided to reinstall windows 10 and keep my files.

The problem is black screen when it tries to reboot itself. and i have to power off ./ power on and loads up windows with a notification that it couldn't complete the installation.

If you need any more info logs. etc. I'll be more than willing to send.

Thanks for reading and hope some of you guys and girls can help me.

Adam

"So i finally took the plunge and decided to reinstall windows 10 and keep my files."

Please clarify: you used the computers windows advanced troubleshooting menu and chose reset with save files. All applications and programs were removed?

Are you files backed up?

How are you able to obtain logs at this time?

Obtain a flash drive that you can format and create a USB bootable windows 10 iso: https://www.microsoft.com/en-us/software-download/windows10

Each computer manufacturer has a F key where you can boot to a device. For custom computers you will need to change the boot order to boot to the USB drive. Learn the method applicable to your computer so that you can use bootable USB drives to fix your computer environment.

Hi there and thanks for the replies,

@ Ken, I do not see any fast or secure boot option in BIOS. Thanks for the advice using Macrium Reflect. I have a 2nd drive on my PC that has all the files i wish to keep. I'm using SSD as my main drive the OS is on and i assume the data on my 2nd drive will still be obtainable when i do a clean install of the OS.

@ zbook To clarify, Yes i used the windows feature to reset and save files. This is the 1st time i''ve used such feature as every OS install I've done in the past has been format C drive and do a complete install from USB or disc. As for logs i was basically saying if you need any more info from me and you can advise what logs/info location etc is. i'll gladly send. Sorry for the confusion.

It appears you both have suggested doing a clean install of the OS and looks like i have no other option but to do this. It is a shame not to have a solution other than reinstall windows though. Oh well if that what it takes to get fixed, then so be it.

thanks for the advice i appreciate it. I will update this post once i have done a fresh install and hopefully determine that it was either the OS or hardware that is the route cause of the problem.

These are some clean installation links:

Clean Install Windows 10 Windows 10 Installation Upgrade Tutorials
Clean Install Windows 10 - Microsoft Community

Necroing my own old post here. I put up with this problem for some time now and just lived with it. I finally bought a new SSD and installed a clean windows 10 OS on to the new SSD from my USB flash drive. Hoping that would remedy the situation, but again still the same problem. Can't restart, but can cold boot. Things i've tried to fix the problem in bios. i have tried all configurations of UEFI mode etc. I've also done all power options in the OS , switching off fast boot too and sleep , hibernation etc. Still the damn thing wont restart..
Tested RAM and run diagnostic util, RAM is fine, Swapped out every piece of hardware and has been replaced.. The only thing left is the MOBO and the PSU.

Also if i run the hardware troubleshooter i get this message " An error occurred while troubleshooting " error code 0x8000FFFF .

I'm at a total loss how to fix this. I have tried everything i can possibly see on other threads on the net with restart bugs and nothing has worked. The only option left is the replace the MOBO, i have a new PSU i'll fit that too.

I'm hoping in one last ditch effort to solve this problem, that one you guys and girls can figure this anomaly out. I'm out ideas and help is truly appreciated.

Thanks Ken for a detailed reply to help me out. But i have done most, if not all of these things already. I've flashed the bios. same problems, I've bread boarded this rig too and removed all non essential hardware and it's still the same problem. It's a shame I or anybody else can't learn from this anomaly and find a solution though. I will order a new MOBO and plug in the new 600W EVGA PSU. i'll put them both in and hope this finally solves it.