Windows 10: Black Screen on restart, no display signal!

  1.    09 Jun 2017 #1

    Black Screen on restart, no display signal!

    Hello Ladies and Gentlemen,

    I'm having a nightmare trying to reinstall windows 10. I'll give a very brief description running up to this problem.

    Firstly I was using Windows7 and upgraded to windows 10 some time ago and everything worked, other than when it comes to restarting my PC. The problem is, it doesn't. What it does do is show me all the LEDs and fans spinning with the power button on the case illuminated. It appears on but no signal. The only way i can get around this problem is powering off ( shut down not restart ). and then power back on.
    I've been living with this problem for quite some time now and the old " if it aint broke, don't fix it " was constantly reminding me not go thru the hassle of installing windows again. But it's got to a point where i just want a working PC like before. So i finally took the plunge and decided to reinstall windows 10 and keep my files.

    The problem is black screen when it tries to reboot itself. and i have to power off ./ power on and loads up windows with a notification that it couldn't complete the installation.

    If you need any more info logs. etc. I'll be more than willing to send.

    Thanks for reading and hope some of you guys and girls can help me.

      My ComputerSystem Spec

  2. Posts : 6,897
    Windows 10 Pro x64 Build 1709
       09 Jun 2017 #2

    Hi Adam. Welcome to the TenForums @Adam42

    Can I ask how you re-installed windows 10?

    When you re-install did you set secure boot and fast boot off in BIOS? I didn't look at your manual, maybe you don't have these features.

    Myself I would recommend a clean install. Recognize more work but I think a better product. I would create an Image of existing system so you can at least get back to where you started. Macrium Reflect is free and recommended by members.

    Anyway, lets see what members say when you describe how you did the install and if you have the BIOS settings.

      My ComputerSystem Spec

  3. Posts : 16,332
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Jun 2017 #3

    "So i finally took the plunge and decided to reinstall windows 10 and keep my files."

    Please clarify: you used the computers windows advanced troubleshooting menu and chose reset with save files. All applications and programs were removed?

    Are you files backed up?

    How are you able to obtain logs at this time?

    Obtain a flash drive that you can format and create a USB bootable windows 10 iso:

    Each computer manufacturer has a F key where you can boot to a device. For custom computers you will need to change the boot order to boot to the USB drive. Learn the method applicable to your computer so that you can use bootable USB drives to fix your computer environment.

      My ComputerSystem Spec

  4.    10 Jun 2017 #4

    Hi there and thanks for the replies,

    @ Ken, I do not see any fast or secure boot option in BIOS. Thanks for the advice using Macrium Reflect. I have a 2nd drive on my PC that has all the files i wish to keep. I'm using SSD as my main drive the OS is on and i assume the data on my 2nd drive will still be obtainable when i do a clean install of the OS.

    @ zbook To clarify, Yes i used the windows feature to reset and save files. This is the 1st time i''ve used such feature as every OS install I've done in the past has been format C drive and do a complete install from USB or disc. As for logs i was basically saying if you need any more info from me and you can advise what logs/info location etc is. i'll gladly send. Sorry for the confusion.

    It appears you both have suggested doing a clean install of the OS and looks like i have no other option but to do this. It is a shame not to have a solution other than reinstall windows though. Oh well if that what it takes to get fixed, then so be it.

    thanks for the advice i appreciate it. I will update this post once i have done a fresh install and hopefully determine that it was either the OS or hardware that is the route cause of the problem.
      My ComputerSystem Spec

  5. Posts : 16,332
    windows 10 professional version 1607 build 14393.969 64 bit
       10 Jun 2017 #5
      My ComputerSystem Spec

  6. Posts : 6,897
    Windows 10 Pro x64 Build 1709
       10 Jun 2017 #6

    Hi Adam.

    If all your data is on a separate drive I would disconnect it during the install.

    I had a peek at a manual that I think belongs to your Motherboard. Seems there are three in the series, I downloaded H81M-p33.

    Page 29 - Memory Fast Boot - please disable

    I think I would also delete all partitions on what we will call the OS drive, of course after identifying each and confirming you don't need. Then let Windows create what it needs.

    If you don't want to go through clean install you could try an in place repair / upgrade. This very well could work but I still recommend Clean. If you do this tutorial it will upgrade you to the creators update. Not sure if you are currently using, if not please be aware.

    Repair Install Windows 10 with an In-place Upgrade

      My ComputerSystem Spec


Related Threads
Black screen after RESTART. in Drivers and Hardware
Hello, I have made a complete, fresh install of Windows 10 Pro on HP 6300 Microtower. During the installation process, Windows 10 restarted and... I saw black screen for quite a long time. So I held POWER button for 5 seconds, PC turned...
I removed my AMD Radeon HD 6570 and installed a Geforce GTX 1060 in slot #2 on my mobo. I set slot #2 to be the primary slot on the mobo, ran DDU, but still no signal. I'm currently using the onborad graphics. I don't know what to do next.
So im seeing all these people with these restart problems but Mine is different mine never ends up showing a windows logo it shows dell sign then black screen with an underscore that flashes twice and resets and it happens over and over again And i...
I7 3770K GTX 950 Windows 10 64 So everything was fine before Windows 10 AU updates. The problem is that if I restart the computer it will I get a blank screen and my monitor(s) goes to sleep and loses signal and doesn't detect the video card...
Never in 5 years has this PC crashed until yesterday. I was editing in Photoshop Adobe Camera RAW some 25 .CR2 files when without warning the PC went to a black screen as if the power shut down. But, the PC has a battery backup which I was checking...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 18:13.
Find Us