Windows 10: Black Screen on restart, no display signal!

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  1.    09 Jun 2017 #1

    Black Screen on restart, no display signal!


    Hello Ladies and Gentlemen,

    I'm having a nightmare trying to reinstall windows 10. I'll give a very brief description running up to this problem.

    Firstly I was using Windows7 and upgraded to windows 10 some time ago and everything worked, other than when it comes to restarting my PC. The problem is, it doesn't. What it does do is show me all the LEDs and fans spinning with the power button on the case illuminated. It appears on but no signal. The only way i can get around this problem is powering off ( shut down not restart ). and then power back on.
    I've been living with this problem for quite some time now and the old " if it aint broke, don't fix it " was constantly reminding me not go thru the hassle of installing windows again. But it's got to a point where i just want a working PC like before. So i finally took the plunge and decided to reinstall windows 10 and keep my files.

    The problem is black screen when it tries to reboot itself. and i have to power off ./ power on and loads up windows with a notification that it couldn't complete the installation.

    If you need any more info logs. etc. I'll be more than willing to send.

    Thanks for reading and hope some of you guys and girls can help me.

    Adam
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 9,794
    Windows 10 Pro x64 Build 1803
       09 Jun 2017 #2

    Hi Adam. Welcome to the TenForums @Adam42

    Can I ask how you re-installed windows 10?

    When you re-install did you set secure boot and fast boot off in BIOS? I didn't look at your manual, maybe you don't have these features.

    Myself I would recommend a clean install. Recognize more work but I think a better product. I would create an Image of existing system so you can at least get back to where you started. Macrium Reflect is free and recommended by members.

    Anyway, lets see what members say when you describe how you did the install and if you have the BIOS settings.


    Ken
      My ComputerSystem Spec


  3. Posts : 20,009
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Jun 2017 #3

    "So i finally took the plunge and decided to reinstall windows 10 and keep my files."

    Please clarify: you used the computers windows advanced troubleshooting menu and chose reset with save files. All applications and programs were removed?

    Are you files backed up?

    How are you able to obtain logs at this time?

    Obtain a flash drive that you can format and create a USB bootable windows 10 iso:
    https://www.microsoft.com/en-us/software-download/windows10

    Each computer manufacturer has a F key where you can boot to a device. For custom computers you will need to change the boot order to boot to the USB drive. Learn the method applicable to your computer so that you can use bootable USB drives to fix your computer environment.


      My ComputerSystem Spec

  4.    10 Jun 2017 #4

    Hi there and thanks for the replies,

    @ Ken, I do not see any fast or secure boot option in BIOS. Thanks for the advice using Macrium Reflect. I have a 2nd drive on my PC that has all the files i wish to keep. I'm using SSD as my main drive the OS is on and i assume the data on my 2nd drive will still be obtainable when i do a clean install of the OS.

    @ zbook To clarify, Yes i used the windows feature to reset and save files. This is the 1st time i''ve used such feature as every OS install I've done in the past has been format C drive and do a complete install from USB or disc. As for logs i was basically saying if you need any more info from me and you can advise what logs/info location etc is. i'll gladly send. Sorry for the confusion.

    It appears you both have suggested doing a clean install of the OS and looks like i have no other option but to do this. It is a shame not to have a solution other than reinstall windows though. Oh well if that what it takes to get fixed, then so be it.

    thanks for the advice i appreciate it. I will update this post once i have done a fresh install and hopefully determine that it was either the OS or hardware that is the route cause of the problem.
      My ComputerSystem Spec


  5. Posts : 20,009
    windows 10 professional version 1607 build 14393.969 64 bit
       10 Jun 2017 #5
      My ComputerSystem Spec

  6. Caledon Ken's Avatar
    Posts : 9,794
    Windows 10 Pro x64 Build 1803
       10 Jun 2017 #6

    Hi Adam.

    If all your data is on a separate drive I would disconnect it during the install.

    I had a peek at a manual that I think belongs to your Motherboard. Seems there are three in the series, I downloaded H81M-p33.

    Page 29 - Memory Fast Boot - please disable

    I think I would also delete all partitions on what we will call the OS drive, of course after identifying each and confirming you don't need. Then let Windows create what it needs.

    If you don't want to go through clean install you could try an in place repair / upgrade. This very well could work but I still recommend Clean. If you do this tutorial it will upgrade you to the creators update. Not sure if you are currently using, if not please be aware.

    Repair Install Windows 10 with an In-place Upgrade


    Ken
      My ComputerSystem Spec

  7.    4 Weeks Ago #7

    Necroing my own old post here. I put up with this problem for some time now and just lived with it. I finally bought a new SSD and installed a clean windows 10 OS on to the new SSD from my USB flash drive. Hoping that would remedy the situation, but again still the same problem. Can't restart, but can cold boot. Things i've tried to fix the problem in bios. i have tried all configurations of UEFI mode etc. I've also done all power options in the OS , switching off fast boot too and sleep , hibernation etc. Still the damn thing wont restart..
    Tested RAM and run diagnostic util, RAM is fine, Swapped out every piece of hardware and has been replaced.. The only thing left is the MOBO and the PSU.

    Also if i run the hardware troubleshooter i get this message " An error occurred while troubleshooting " error code 0x8000FFFF .

    I'm at a total loss how to fix this. I have tried everything i can possibly see on other threads on the net with restart bugs and nothing has worked. The only option left is the replace the MOBO, i have a new PSU i'll fit that too.

    I'm hoping in one last ditch effort to solve this problem, that one you guys and girls can figure this anomaly out. I'm out ideas and help is truly appreciated.
      My ComputerSystem Spec

  8. Caledon Ken's Avatar
    Posts : 9,794
    Windows 10 Pro x64 Build 1803
       4 Weeks Ago #8

    Yikes !!!

    Yes replace PSU even if just temporary and test. Check all jumpers and switches on MB against settings in manual. Something gets knock or loose. Ensure memory is in preferred slots if only using two of fours slots. Remove all unnecessary devices, drives, expansion cards (example TV tuner), extra USB, Comm devices. With just boot drive test. If still unsuccessful ....

    This is how I would proceed. You may have done this, excuse me if I repeat.

    Head to MSI and get latest BIOS for motherboard. You likely understand the risk of updating BIOS, please read and follow directions. Don't perform with electrical storms in area. Updating a BIOS is a decision you make.

    Load BIOS defaults and save.

    Block Windows updating drivers, option 4 this tutorial

    Enable or Disable Driver Updates in Windows Update in Windows 10

    Then download and apply all drivers from MSI site. Confirm they are loaded in device manager, that is correct version number is display.
      My ComputerSystem Spec

  9.    4 Weeks Ago #9

    Thanks Ken for a detailed reply to help me out. But i have done most, if not all of these things already. I've flashed the bios. same problems, I've bread boarded this rig too and removed all non essential hardware and it's still the same problem. It's a shame I or anybody else can't learn from this anomaly and find a solution though. I will order a new MOBO and plug in the new 600W EVGA PSU. i'll put them both in and hope this finally solves it.
      My ComputerSystem Spec

  10. Caledon Ken's Avatar
    Posts : 9,794
    Windows 10 Pro x64 Build 1803
       4 Weeks Ago #10

    Try the drivers from your vendor.

    Good luck.
      My ComputerSystem Spec


 
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