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Unexplained Restored Windows 7 Home Premium
I have a laptop, ACER Aspire 5253 that belongs to my Grandpa. He was running the free upgrade to Windows 10 just fine. He called me to come help him because something had gone "crazy" on his computer and he didn't understand. When I got there, I see that the computer had "restored to windows 7 home premium". He says all that he did was turn it on in the morning and it asked him questions about Windows 7 and he just pushed a few keys and then he thought "oh no, I better call for help".
So I have looked through the entire computer and I see no restore points. I see his user profiles but his user files and documents are not the current versions.
Any thoughts on what is causing Windows 10 to restore back to the original operating system? I also see that there is no operating system licenses now. This is a good Laptop and was brand new for him when it was purchased a few years ago. I have him looking for any cd's etc. that may have come with this unit. Of course, he had not backed up his files in a very long time. I am just heart broken for he had just written his 3rd book and quite possibly lost his writings.
Any thoughts would be appreciated.
Thanks
Jamocha64