New
#1
Cannot do a REFRESH of Windows 10
Edited since original posting: I have since found that build 10586 was the W10 Insider Preview version, which continues to be updated in parallel with...
build 10240, which is the RTM, or final retail version. Not sure how I ended up with the different versions as I backed off from the Insider Program, back to W7, long ago...
Scenario: I have 2 computers, both say that they have all updates applied.
Computer A gives the following information when I access System > About:Edition: Windows 10 Pro
Version: 1511
Build: 10586.63
Product ID: finishes with AA569
Computer B, for System > About:Edition: Windows 10 Pro
No version or build info
Product ID : finishes with AA812
Using System Information tool yields slightly different results:
Computer A:OS Name: Microsoft Windows 10 ProComputer B:
Version: 10.0.10586 Build 10586OS Name: Microsoft Windows 10 Pro
Version: 10.0.10240 Build 10240
It is not my primary problem (see below), but I cannot understand why the System > About, build number on Computer A is different to the version and build given by System Information.
My actual problem is as follows. I have had recurring losses of internet connectivity since upgrading each of these two computers to W10. I found a link somewhere which helped to sort out Computer A. I had to download an iso file of W10Pro and then do a REFRESH, which kept all the apps and data intact. Nice.. it resolved my problem and sorted one or two I didn't realise that I had. So I thought to do the same to Computer B. However, Computer B refused to do a REFRESH, keeping apps and data intact, but would only offer a RESET, which would mean reinstalling all my apps. The reason given was as follows: You can't keep windows settings, personal files, and apps because you've chosen to install Windows 10 using a different language than you're currently using.
Both machines were the free upgrades from Windows 7 Pro and both are configured as English(United Kingdom) with a United Kingdom keyboard. I have a legal .iso dvd of Windows 10 Pro which I am trying to do the REFRESH with. It works with one, but not with the other.
Well, there you have it. Is there anyone available with that level of savvy who can actually suggest my way forward.
Last edited by SeptimusFry; 19 Jan 2016 at 08:24.