New
#1
Black Screen---No Mouse---Please help
Computer model: Lenovo Y700
Microsoft 10
6th gen i7 processor
It has 2 graphics cards:
- NVIDIA® GeForce GTX 960M 2GB
- NVIDIA® GTX 960M 4 GB GDD5
16 gigs RAM
Ok my computer is having a problem with a black screen. This computer is brand new, arrived on the 14th. I was running World of Warships, then I closed the laptop, and when trying to re-enter, I get a black screen. Yes, I have tried shutting down. I can hear the hard drive, and can see the power button backlights, as well as keyboard backlighting. I cannot see the mouse. From reading other posts, I think it may have auto-selected the wrong graphics card. I have never used a TV or other screen with this. Please help me with this, I am a new windows user, having recently immigrated from IOS. A detailed explanation would be appreciated, because I have no idea how to do that much.