Windows 10: Black Screen---No Mouse---Please help

  1.    16 Dec 2015 #1

    Black Screen---No Mouse---Please help

    Computer model: Lenovo Y700
    Microsoft 10
    6th gen i7 processor
    It has 2 graphics cards:

    • NVIDIA® GeForce GTX 960M 2GB
    • NVIDIA® GTX 960M 4 GB GDD5

    16 gigs RAM

    Ok my computer is having a problem with a black screen. This computer is brand new, arrived on the 14th. I was running World of Warships, then I closed the laptop, and when trying to re-enter, I get a black screen. Yes, I have tried shutting down. I can hear the hard drive, and can see the power button backlights, as well as keyboard backlighting. I cannot see the mouse. From reading other posts, I think it may have auto-selected the wrong graphics card. I have never used a TV or other screen with this. Please help me with this, I am a new windows user, having recently immigrated from IOS. A detailed explanation would be appreciated, because I have no idea how to do that much.
      My ComputerSystem Spec

  2.    16 Dec 2015 #2

    Please help me, I am getting kind of irritated at windows, as IOS was like computers with training wheels, but now I have a dirt bike. This may be in the wrong section. I cannot (I think) access bios or whatnot, because the screen isn't showing. I have not dropped the computer. I think I had McAffee running. Please, if anyone has anything to offer.
      My ComputerSystem Spec

  3.    16 Dec 2015 #3

    Ok, I found something.... on the bottom were 2 stick on tabs on the side of the computer covering something.... I don't think they are heating grills, they may be aesthetic. Someone, please at least try to help me. Anything that worked for similar problems, tell me it.
      My ComputerSystem Spec

  4.    17 Dec 2015 #4

    Can someone help me, perhaps a moderator? I have not had success seeking help on the forum before, when another computer had a problem, so I sent it back. This is my second computer within a month. It is within warranty. Should I take it to a software store?
      My ComputerSystem Spec

  5.    22 Dec 2015 #5

    Hey guys, I have had 158 views but no help, could someone please give me a suggestion of what to do? Apps I had installed:
    War Thunder
    Heroes and Generals

    I hadn't messed with any settings.
      My ComputerSystem Spec

  6.    24 Dec 2015 #6

    Please? Anyone?
      My ComputerSystem Spec

  7.    01 Jan 2016 #7

    Can someone please help me? THis is my main problem with the microsoft community, lack of help.
      My ComputerSystem Spec

  8. Ztruker's Avatar
    Posts : 6,414
    Windows 10 Pro X64 17134.191
       01 Jan 2016 #8

    Not sure why you are not getting any responses, but I would start by removing one of the Video cards.
    If that doesn't give you a image, try pressing Windows key + P then press the down arrow once then press Enter.

    Windows key + P normally gives you this:

    Click image for larger version. 

Name:	WinK+P.jpg 
Views:	14 
Size:	11.4 KB 
ID:	56567
      My ComputersSystem Spec

  9.    23 Jan 2016 #9

    Opening it up failed to work.... Yes I took the screws off but the bottom refused to be pried off. I am assuming I dn't have to remove the stand pads?
      My ComputerSystem Spec


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