1.    16 Dec 2015 #1
    Join Date : Dec 2015
    Posts : 11
    Windows 10

    Black Screen---No Mouse---Please help


    Computer model: Lenovo Y700
    Microsoft 10
    6th gen i7 processor
    It has 2 graphics cards:

    • NVIDIA® GeForce GTX 960M 2GB
    • NVIDIA® GTX 960M 4 GB GDD5

    16 gigs RAM

    Ok my computer is having a problem with a black screen. This computer is brand new, arrived on the 14th. I was running World of Warships, then I closed the laptop, and when trying to re-enter, I get a black screen. Yes, I have tried shutting down. I can hear the hard drive, and can see the power button backlights, as well as keyboard backlighting. I cannot see the mouse. From reading other posts, I think it may have auto-selected the wrong graphics card. I have never used a TV or other screen with this. Please help me with this, I am a new windows user, having recently immigrated from IOS. A detailed explanation would be appreciated, because I have no idea how to do that much.
      My ComputerSystem Spec
  2.    16 Dec 2015 #2
    Join Date : Dec 2015
    Posts : 11
    Windows 10
    Thread Starter

    Please help me, I am getting kind of irritated at windows, as IOS was like computers with training wheels, but now I have a dirt bike. This may be in the wrong section. I cannot (I think) access bios or whatnot, because the screen isn't showing. I have not dropped the computer. I think I had McAffee running. Please, if anyone has anything to offer.
      My ComputerSystem Spec
  3.    16 Dec 2015 #3
    Join Date : Dec 2015
    Posts : 11
    Windows 10
    Thread Starter

    Ok, I found something.... on the bottom were 2 stick on tabs on the side of the computer covering something.... I don't think they are heating grills, they may be aesthetic. Someone, please at least try to help me. Anything that worked for similar problems, tell me it.
      My ComputerSystem Spec
  4.    17 Dec 2015 #4
    Join Date : Dec 2015
    Posts : 11
    Windows 10
    Thread Starter

    Can someone help me, perhaps a moderator? I have not had success seeking help on the forum before, when another computer had a problem, so I sent it back. This is my second computer within a month. It is within warranty. Should I take it to a software store?
      My ComputerSystem Spec
  5.    22 Dec 2015 #5
    Join Date : Dec 2015
    Posts : 11
    Windows 10
    Thread Starter

    Hey guys, I have had 158 views but no help, could someone please give me a suggestion of what to do? Apps I had installed:
    Steam
    TF2
    Opera
    Chrome
    Firefox
    War Thunder
    Heroes and Generals


    I hadn't messed with any settings.
      My ComputerSystem Spec
  6.    24 Dec 2015 #6
    Join Date : Dec 2015
    Posts : 11
    Windows 10
    Thread Starter

    Please? Anyone?
      My ComputerSystem Spec
  7.    01 Jan 2016 #7
    Join Date : Dec 2015
    Posts : 11
    Windows 10
    Thread Starter

    Can someone please help me? THis is my main problem with the microsoft community, lack of help.
      My ComputerSystem Spec
  8.    01 Jan 2016 #8
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,373
    Windows 10 Pro X64 16299.19

    Not sure why you are not getting any responses, but I would start by removing one of the Video cards.
    If that doesn't give you a image, try pressing Windows key + P then press the down arrow once then press Enter.

    Windows key + P normally gives you this:

    Click image for larger version. 

Name:	WinK+P.jpg 
Views:	14 
Size:	11.4 KB 
ID:	56567
      My ComputersSystem Spec
  9.    23 Jan 2016 #9
    Join Date : Dec 2015
    Posts : 11
    Windows 10
    Thread Starter

    Opening it up failed to work.... Yes I took the screws off but the bottom refused to be pried off. I am assuming I dn't have to remove the stand pads?
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
windows 10 black screen with mouse
i've just upgrade to windows 10 nd am facing black screen with cursor help me....
General Support
Black screen (no mouse) after boot workaround
This worked for my post boot black screen (no cursor) issue. It's a workaround rather than a fix but I think we're dependant on Intel releasing an upgraded driver to fix the issue properly. My Asus X53E laptop is using the i7 2670QM CPU with...
Graphic Cards
Black screen on startup with mouse
Hi, Windows 10 updated correctly and without any errors, however when I boot it normally, it just black screens with the mouse cursor. Safe mode works and I used that to update my graphics card, thinking that that was the problem, however it still...
Installation and Upgrade
Accidentally turned of display, black screen/no mouse
While using PowerPlanner7, I believe I may have accidentally turned off display or brightness to 0. I am unsure if I successfully made it back to the desktop after rebooting(my attempt to solve the problem). I have tried searching the Internet for...
General Support
Black screen with mouse pointer
I wanted to give some feedback for the 10061 build and when I did, Windows kindly offered to create a Microsoft Account for me as I didn't have one on my Dell 15R laptop. That worked fine and i was able to submit the feedback, but when I Signed out...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 19:01.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums