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Laptop w/ 1909 installed, no upgrade is offered
Dear forum readers,
It's the first time I encounter this. Yesterday I checked my sister's laptop, and discovered it was far behind, with Windows 10 v1909 still installed. Despite being surprised (the machine was supposed to update automatically), I decided to bring it up to date. However, with no explanation, the Windows Update settings page says the system is not up to date, "Your device is missing important security and quality fixes", but when I click "Check updates" it doesn't propose anything. I don't get any error, only no updates are available. Well, in fact there are updates, but only the occasional Windows Defender updates, and anti-malware updates, that's all.
There's a message below, about v2004 (aka 20H1) being available "soon". Well, it's about time !
I tried a few things :
- Remove the softwaredistribution and catroot2 folders
- Run the troubleshooter to solve update-related problems
- Restart Windows with all non-MS services disabled (w/ msconfig), and all startup programs disabled from the task manager
But even after that, no updates are proposed despite Windows Update saying the system is missing fixes, and 20H1 still available "soon".
I considered the possibility of the laptop not qualifying for 20H1, but I doubt it's that old (bought first-hand in 2017 iirc).
Any advices ?
EDIT : The laptop is running the Home Edition of Windows 10.
Last edited by NovHak; 19 Sep 2021 at 09:02.