Windows 10 Dell Laptop Upgrade Issue

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  1. Posts : 8
    iOS
       #1

    Windows 10 Dell Laptop Upgrade Issue


    So I I've upgraded to Win10 on my main desktop, laptop, and my wife's laptop without issue. My wife's aunt was having some problems with her laptop so I took it, cleaned it up a bit and started the upgrade from Windows 7 to Windows 10. I started the upgrade and once it got to to the automated portion I let it go for a while. When I came back, the laptop was on but on a black screen with no cursor. I powered it off and the Dell boot screen came up, followed by the Windows 10 icon and the spinning circle. It then gets past that and returns to the black screen. I don't have any external monitors connected to the laptop. Any ideas?
      My Computer


  2. Posts : 13,955
    Windows 10 Pro X64 21H1 19043.1503
       #2

    Do you have a monitor you can connect? Worth tyrying.

    Also try a blind login by pressing Enter then type the password and press Enter again.
      My Computers


  3. Posts : 8
    iOS
    Thread Starter
       #3

    Yeah from what I've read I am definitely going to try an external monitor. The PC wasn't previously password protected but I'll try just hitting enter. Headed home to try now.
      My Computer


  4. Posts : 8
    iOS
    Thread Starter
       #4

    So that did the trick. I can see the desktop on the external monitor. However, I now can't seem to get it to recognize the laptop display.
      My Computer


  5. Posts : 13,955
    Windows 10 Pro X64 21H1 19043.1503
       #5

    Try Winkey+P
      My Computers


  6. Posts : 8
    iOS
    Thread Starter
       #6

    WinKey + P unfortunately does not work either. Have tried uninstalling the display drivers with no success either.
      My Computer


  7. Posts : 13,955
    Windows 10 Pro X64 21H1 19043.1503
       #7

    Doesn't Winkey+P bring this up?

    Windows 10 Dell Laptop Upgrade Issue-winkey-p.jpg
      My Computers


  8. Posts : 13,955
    Windows 10 Pro X64 21H1 19043.1503
       #8

    Is ther a Fn+f# key combo that swaps onboard and external display? If so, try that. Often it's Fn+F4 (or F5).
      My Computers


  9. Posts : 8
    iOS
    Thread Starter
       #9

    Yeah that's the screen it shows. No change though. F1 is the key that switches displays but it didn't switch to laptop display either..
      My Computer


  10. Posts : 8
    iOS
    Thread Starter
       #10

    Reverted back to Windows 7 and trying a reinstall now.
      My Computer


 

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