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  1.    11 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 8
    iOS

    Windows 10 Dell Laptop Upgrade Issue


    So I I've upgraded to Win10 on my main desktop, laptop, and my wife's laptop without issue. My wife's aunt was having some problems with her laptop so I took it, cleaned it up a bit and started the upgrade from Windows 7 to Windows 10. I started the upgrade and once it got to to the automated portion I let it go for a while. When I came back, the laptop was on but on a black screen with no cursor. I powered it off and the Dell boot screen came up, followed by the Windows 10 icon and the spinning circle. It then gets past that and returns to the black screen. I don't have any external monitors connected to the laptop. Any ideas?
      My ComputerSystem Spec
  2.    11 Aug 2015 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,368
    Windows 10 Pro X64 16299.19

    Do you have a monitor you can connect? Worth tyrying.

    Also try a blind login by pressing Enter then type the password and press Enter again.
      My ComputersSystem Spec
  3.    11 Aug 2015 #3
    Join Date : Aug 2015
    Posts : 8
    iOS
    Thread Starter

    Yeah from what I've read I am definitely going to try an external monitor. The PC wasn't previously password protected but I'll try just hitting enter. Headed home to try now.
      My ComputerSystem Spec
  4.    11 Aug 2015 #4
    Join Date : Aug 2015
    Posts : 8
    iOS
    Thread Starter

    So that did the trick. I can see the desktop on the external monitor. However, I now can't seem to get it to recognize the laptop display.
      My ComputerSystem Spec
  5.    12 Aug 2015 #5
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,368
    Windows 10 Pro X64 16299.19

    Try Winkey+P
      My ComputersSystem Spec
  6.    12 Aug 2015 #6
    Join Date : Aug 2015
    Posts : 8
    iOS
    Thread Starter

    WinKey + P unfortunately does not work either. Have tried uninstalling the display drivers with no success either.
      My ComputerSystem Spec
  7.    12 Aug 2015 #7
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,368
    Windows 10 Pro X64 16299.19

    Doesn't Winkey+P bring this up?

    Click image for larger version. 

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      My ComputersSystem Spec
  8.    12 Aug 2015 #8
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,368
    Windows 10 Pro X64 16299.19

    Is ther a Fn+f# key combo that swaps onboard and external display? If so, try that. Often it's Fn+F4 (or F5).
      My ComputersSystem Spec
  9.    15 Aug 2015 #9
    Join Date : Aug 2015
    Posts : 8
    iOS
    Thread Starter

    Yeah that's the screen it shows. No change though. F1 is the key that switches displays but it didn't switch to laptop display either..
      My ComputerSystem Spec
  10.    15 Aug 2015 #10
    Join Date : Aug 2015
    Posts : 8
    iOS
    Thread Starter

    Reverted back to Windows 7 and trying a reinstall now.
      My ComputerSystem Spec

 
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