Windows 10: Installation Hangs at Blue Windows Logo, Error Code C1900101-20017 Solved

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  1. Posts : 21
    Microsoft Windows 10 Pro (v1703: Redstone 2)
       04 Aug 2015 #1

    Installation Hangs at Blue Windows Logo, Error Code C1900101-20017


    So here's the lowdown:

    My PC used to run Windows 7 Ultimate (but it wasn't Genuine). To prevent any potential future problems with Windows 10 from Windows 7 Ultimate not being Genuine, I reverted back to Windows 7 Home Premium which I had my product key laying around for.

    I did a clean install to make things feel fresh. I backed up all my personal files and stuff to a second partition I made on my 1 TB HDD.

    After the clean install I downloaded every update available from Windows Update (including the Microsoft updates). I didn't install any programs or drivers yet, except for my Ethernet driver (as well as any found by Windows Update) so I could download the Windows Updates and Activate Windows 7 Home Premium so it's Genuine. I figured having a more bare-bones OS would cause less compatibility issues with the Windows 10 upgrade. Then I reserved the Windows 10 upgrade in the Get Windows 10 app.

    After that, I tried nearly every trick in the book to upgrade to Windows 10 because I didn't want to wait really. The first thing I did was download the Media Creation Tool and used the "upgrade this PC now" option. Everything went without a hitch but then after the first reboot the installation hung at a black screen with a light blue Windows logo.

    I figured I just had to wait (even though I saw no light for my hard disk activity), so I dozed off. When I woke up, about 6 hours later... nothing happened.

    I tried testing my luck with another upgrade option instead. I used the Media Creation Tool to download the installation files to my 8 GB USB stick, which I formatted to FAT32 and made sure was empty. Running it from within Windows 7, everything went without a hitch again until the first boot... where I was stuck at the same screen again. In addition, I tried to see if I could boot from the USB stick and I could... but once again I was stuck at the blue windows logo.

    I then tried the convoluted "force Windows 10 upgrade via Windows Update" route. I went into the registry and navigated to the OSUpgrade key and made a DWORD (32-bit) value named AllowOSUpgrade set to the value of 1. The upgrade appeared in Windows Update and once again everything went without a hitch until the first reboot where I was stuck at the same blue windows logo screen yet again.

    All 3 times I had to force my PC to turn off. The 2 times using the Media Creation Tool I was presented with a window that said "Installation failed during SAFE_OS phase with an error during BOOT operation" upon logging back into Windows 7. The time I tried the Windows Update method I opened up Windows Update in the control panel after logging in and was presented with "Failed to install Windows 10" and the error code in the title, which matches the error code I got with the Media Creation Tool attempts.

    I would try the method of burning the ISO (downloaded via the Media Creation Tool) to a bootable disc, but the problem is I don't have a big enough disc to burn the installation files to.

    This is the exact screen I am stuck with that does literally nothing, every single time:

    Click image for larger version. 

Name:	Win8RTM_10_Windows%208%20Logo%20Screen.jpg 
Views:	3701 
Size:	7.0 KB 
ID:	28509

    I don't know what the problem is, because I know for a fact my PC meets the requirements of Windows 10. The clock speed requirement is 1.0 GHz, while mine is 2.7 GHz. The RAM requirement is 2 GB for 64-bit OS (which I'm running), while the RAM amount I have is 6 GB. The hard disk space requirement is 20 GB for 64-bit OS, while the amount I have is currently 262 GB. I am also very certain that my graphics card qualifies, as Windows Experience Index rated it a 5.6. As for resolution, the requirement is 800x600, whereas I'm using 1400x900.

    So PC specs should have nothing to do with it.

    Additionally, each time I used one of the methods for the Windows 10 upgrade I deleted both the $Windows.~BT and $Windows.~WS folders, along with every single thing in C:\Windows\SoftwareDistribution\Download\ as many sources claim should be done before performing the upgrade.

    So those files shouldn't be an issue either.

    I really don't know what to do at this point. I'm thinking I may *have* to wait for my reserved upgrade or buy a CD that can hold 3.11 GB. I don't want to have to buy anything I don't have to though or waste time waiting, so I'm looking for a solution that would allow me to use one of these methods to upgrade to Windows 10 (and so I don't have to pay $119.00 if I don't have to ._.). I am sick of Windows 7 at this point, even though I've had some of my favorite memories with it. I really want to move onto the latest Windows OS if I'm able to.

    Can anyone help? It would be very appreciated; my thanks in advance to anyone who can. =)
    Last edited by KingDecimator; 04 Aug 2015 at 21:48.
      My ComputerSystem Spec


  2. Posts : 21
    Microsoft Windows 10 Pro (v1703: Redstone 2)
    Thread Starter
       10 Aug 2015 #2

    Bump, still need help.

    (this is not a useless thread bump. My issue hasn't seen a single reply in 5 days. To prevent it from getting buried, this was necessary)
      My ComputerSystem Spec

  3.    17 Aug 2015 #3

    Sorry I cannot help


    I have seen the same issue on my laptop. Numerous attempts have failed me. Hopefully someone will come along and help us out of this...
    KingDecimator said: View Post
    This is the exact screen I am stuck with that does literally nothing, every single time:

    Click image for larger version. 

Name:	Win8RTM_10_Windows%208%20Logo%20Screen.jpg 
Views:	3701 
Size:	7.0 KB 
ID:	28509
      My ComputerSystem Spec

  4.    17 Aug 2015 #4

    tireduser said: View Post
    I have seen the same issue on my laptop. Numerous attempts have failed me. Hopefully someone will come along and help us out of this...
    Can you try and boot into safe mode.
      My ComputerSystem Spec

  5.    21 Aug 2015 #5

    Same problem on Asrock a75 pro-4m (fm1)


    upgrade w7 via setup on a DVD and on USB, stopped on first boot (black screen, blue logo, nothing else)
    Clean install, same problem
    Used different bios-settings, no results.
    On another pc Asrock fm2 A75 pro4-m windows10 upgrade gives no problem.
    I hope some has a solution, the ones that ik found om the internet doesn't work
      My ComputerSystem Spec


  6. Posts : 21
    Microsoft Windows 10 Pro (v1703: Redstone 2)
    Thread Starter
       28 Aug 2015 #6

    Bazz said: View Post
    Can you try and boot into safe mode.
    I know I'm not tireduser, but I have tried that method during my struggles. The upgrade will not work in Safe Mode.
      My ComputerSystem Spec

  7.    05 Sep 2015 #7

    I had the same issues with the asrock a75 pro4m motherboard. A bios flash worked for me.

    On Windows 7:
    download 1.90 bios on the asrock webpage
    update the bios
    install Windows 10

    Hope this helps for you aswell
      My ComputerSystem Spec

  8.    06 Sep 2015 #8

    Jelger said: View Post
    I had the same issues with the asrock a75 pro4m motherboard. A bios flash worked for me.

    On Windows 7:
    download 1.90 bios on the asrock webpage
    update the bios
    install Windows 10

    Hope this helps for you aswell
    Thanks, i will try later this week (not my computer) en report.
      My ComputerSystem Spec

  9.    07 Sep 2015 #9

    Bios updated. Results the same(
      My ComputerSystem Spec


  10. Posts : 21
    Microsoft Windows 10 Pro (v1703: Redstone 2)
    Thread Starter
       08 Oct 2015 #10

    Jelger said: View Post
    I had the same issues with the asrock a75 pro4m motherboard. A bios flash worked for me.

    On Windows 7:
    download 1.90 bios on the asrock webpage
    update the bios
    install Windows 10

    Hope this helps for you aswell
    I've had problems with BIOS updates in the past, but back then I wasn't as experienced with computers.

    If I follow all the instructions on the ASRock webpage I'll be safe right?

    EDIT: Unplugged all peripherals and used the Instant Flash method via FAT32 USB flash drive. The BIOS update worked (my very first successful attempt actually). I'm now on BIOS version 1.90 so I'm going to try the Windows 10 install again.
    Last edited by KingDecimator; 09 Oct 2015 at 03:04.
      My ComputerSystem Spec


 
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