New
#1
Red and Blue Lines Appear On Screen
While playing Star Trek Online the other day, red lines began appearing on the screen. At first the lines only appeared in the game which made me think it might have something to do with my graphics card, but then they started to appear on the screen all the time. I shut my computer down out of fear that it was overheating or something and after being offline all night I turned it back on, only to find the lines are still there. Red lines appear on black surfaces and blue lines appeared on white.
I hooked the laptop, (Alienware M17-R1), up to my TV with an HDMI cable to see if the red and blue lines showed up on there as well and they didn't show up at all. That's what made me think it was just my monitor going bad, however I have replaced the screen with a new one from an identical laptop and the red lines remain. The blue ones are gone and it actually looks a lot better, but I still have red lines appearing in everything black.
Additional: The red lines also show up around the Alienware logo at start up. I switched back to the old screen to see if any of the lines were due to a connection issue, but the blue lines returned along with the red lines. I have no idea what could be causing them.
Any ideas what it could be?
Machine name: THOMAS-PC
Operating System: Windows 10 Pro 64-bit (10.0, Build 10240) (10240.th1.150807-2049)
Language: English (Regional Setting: English)
System Manufacturer: alienware
System Model: Alienware M17
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz (2 CPUs), ~2.4GHz
Memory: 4096MB RAM
Available OS Memory: 4090MB RAM
Page File: 2292MB used, 5894MB available
Windows Dir: C:\WINDOWS
DirectX Version: 10.1
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10240.16384 64bit Unicode
Card name: ATI Mobility Radeon HD 3870 X2
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x9509)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_9509&SUBSYS_207A161F&REV_00
Display Memory: 2803 MB
Dedicated Memory: 1011 MB
Shared Memory: 1792 MB
Current Mode: 1920 x 1200 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC3448
Native Mode: 1920 x 1200(p) (60.002Hz)
Output Type: Internal
Driver Name: aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,ati umd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1129 (English)
Driver Version: 8.970.100.9001
DDI Version: 10.1
Feature Levels: 10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.1
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Applicable
Power P-states: Not Applicable
Driver Attributes: Final Retail
Driver Date/Size: 1/13/2015 17:45:56, 1094024 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-D649-11CF-C671-7000BEC2C535}
Vendor ID: 0x1002
Device ID: 0x9509
SubSys ID: 0x207A161F
Revision ID: 0x0000
Driver Strong Name: oem4.inf:cb0ae414207bbf8a:ati2mtag_M76:8.970.100.9001ci\ven_1002&dev_9509
Rank Of Driver: 00D72001
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD
Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY