1. Joined : Aug 2015
    Posts : 4
    Windows 10
       18 Aug 2015 #1

    Red and Blue Lines Appear On Screen


    While playing Star Trek Online the other day, red lines began appearing on the screen. At first the lines only appeared in the game which made me think it might have something to do with my graphics card, but then they started to appear on the screen all the time. I shut my computer down out of fear that it was overheating or something and after being offline all night I turned it back on, only to find the lines are still there. Red lines appear on black surfaces and blue lines appeared on white.


    I hooked the laptop, (Alienware M17-R1), up to my TV with an HDMI cable to see if the red and blue lines showed up on there as well and they didn't show up at all. That's what made me think it was just my monitor going bad, however I have replaced the screen with a new one from an identical laptop and the red lines remain. The blue ones are gone and it actually looks a lot better, but I still have red lines appearing in everything black.


    Additional: The red lines also show up around the Alienware logo at start up. I switched back to the old screen to see if any of the lines were due to a connection issue, but the blue lines returned along with the red lines. I have no idea what could be causing them.


    Any ideas what it could be?


    Machine name: THOMAS-PC
    Operating System: Windows 10 Pro 64-bit (10.0, Build 10240) (10240.th1.150807-2049)
    Language: English (Regional Setting: English)
    System Manufacturer: alienware
    System Model: Alienware M17
    BIOS: Default System BIOS
    Processor: Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz (2 CPUs), ~2.4GHz
    Memory: 4096MB RAM
    Available OS Memory: 4090MB RAM
    Page File: 2292MB used, 5894MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: 10.1
    DX Setup Parameters: Not found
    User DPI Setting: 120 DPI (125 percent)
    System DPI Setting: 120 DPI (125 percent)
    DWM DPI Scaling: Disabled
    Miracast: Not Available
    Microsoft Graphics Hybrid: Not Supported
    DxDiag Version: 10.00.10240.16384 64bit Unicode


    Card name: ATI Mobility Radeon HD 3870 X2
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: ATI display adapter (0x9509)
    DAC type: Internal DAC(400MHz)
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_1002&DEV_9509&SUBSYS_207A161F&REV_00
    Display Memory: 2803 MB
    Dedicated Memory: 1011 MB
    Shared Memory: 1792 MB
    Current Mode: 1920 x 1200 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: SEC3448
    Native Mode: 1920 x 1200(p) (60.002Hz)
    Output Type: Internal
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,ati umd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1129 (English)
    Driver Version: 8.970.100.9001
    DDI Version: 10.1
    Feature Levels: 10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 1.1
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported
    Hybrid Graphics GPU: Not Applicable
    Power P-states: Not Applicable
    Driver Attributes: Final Retail
    Driver Date/Size: 1/13/2015 17:45:56, 1094024 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-D649-11CF-C671-7000BEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x9509
    SubSys ID: 0x207A161F
    Revision ID: 0x0000
    Driver Strong Name: oem4.inf:cb0ae414207bbf8a:ati2mtag_M76:8.970.100.9001ci\ven_1002&dev_9509
    Rank Of Driver: 00D72001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD
    Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    I'm in the ghetto
    Posts : 705
    Windows 10 Pro x64
       18 Aug 2015 #2

    Hi and welcome to the forum

    What happens when you twist the screen back and forth around the edges and around the corners?
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 4
    Windows 10
       18 Aug 2015 #3

    Nothing happens. They don't disappear or get worse.
      My System SpecsSystem Spec


  4. Joined : Jul 2015
    Posts : 359
    Windows 10 Pro 64bit v10586.3
       18 Aug 2015 #4

    Blown graphix card.
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 4
    Windows 10
       19 Aug 2015 #5

    I have two graphics cards and if it is a burned out card, would it be both or one that went bad? Games still run on this computer and I don't really see a loss in performance. All I get is annoying red lines on all things black. Everything looks real good when I hook up an HDMI cable and use my TV as a monitor.
      My System SpecsSystem Spec


  6. Joined : Aug 2015
    I'm in the ghetto
    Posts : 705
    Windows 10 Pro x64
       19 Aug 2015 #6

    Hello again!

    NihilusShadow said: View Post
    Nothing happens. They don't disappear or get worse.
    You said you have installed a 'new' screen that you took off another identical device. What do you mean by 'new'? Was it still in it's original packaging and unsealed? Had you seen the 'new' screen working properly before removing it from the other device?
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Posts : 4
    Windows 10
       19 Aug 2015 #7

    Well, not so much as new but switched to another screen. My brother has an identical M17-R1 but it quit working and I don't know why. The screen is still good though so I took it. Switching to his screen removed the blue lines but I still have red lines everywhere.
      My System SpecsSystem Spec


  8. Joined : Jun 2015
    Posts : 113
    Windows 10
       20 Aug 2015 #8

    Edit: Sorry, I didn't notice that you were on a laptop. The below is from when it happened to us on a desktop computer.

    I can only tell you what happened to us....

    On my partners desktop there appeared one day a thin red line running from top of screen to bottom while playing Minecraft, then that thin red line was there on desktop too, then one day a blue line appeared about 3 inches away also running from top of screen to bottom.

    I had just bought a new Nvidia GTX 960, so I gave him my old GTX 460, he installed it and the lines were still there. He grabbed one of my old monitors out of the laundry room and boom, lines were gone. Apparently it's not only graphics cards going bad that exhibit this but flat panel monitors as well.

    So, if you've got an extra monitor (or somebody else in the house has one) try swapping it out to see if the lines go away before plonking down cold cash on a new graphics card.
      My System SpecsSystem Spec


  9. Joined : Aug 2015
    Posts : 120
    Windows 10 (duh)
       20 Aug 2015 #9

    Exchange the lcd cable too. Or order a new one, it's really cheap on ebay. Problem solved
      My System SpecsSystem Spec


 


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