New
#11
1) Please take a look in the Windows update history and see what has been installed since it started acting up again, particularly in the driver section at the bottom of list.
Last "Quality Updates": 2018-05 Update for Windows 10 Version 1709 for x64-based Systems (KB4134661)
Successfully installed on 2018-05-17
2018-05 Cumulative Update for Windows 10 Version 1709 for x64-based Systems (KB4103727)
Successfully installed on 2018-05-08
2018-05 Security Update for Adobe Flash Player for Windows 10 Version 1709 for x64-based Systems (KB4103729)
Successfully installed on 2018-05-08
Last "Driver update": IntelCorporation - SoftwareComponent - 3/12/2018 12:00:00 AM - 1.9.106.43403
Successfully installed on 2018-04-23
Last "Other update": Windows Malicious Software Removal Tool x64 - May 2018 (KB890830)
Successfully installed on 2018-05-08
2) The BIOS could be the issue. I'm not sure either when they say critical, could be all machines are impacted.
If only a percentage then maybe it's not critical. You've done BIOS updates before so you understand risks.
Again I would not install if dated 2018 without a lot of research.
I actually didn't do the BIOS update last time. From what I recall it happened automatically.
3) What version and build on you on again? Windows key + R, type winver, enter.
Microsoft Windows Version 1709 (OS Build 16299.431)
4) Do you have a lot of software or a lot of customizations in packages you are running?
I don't have a lot of software. The demanding applications I run often are Ableton Live 9 and League of Legends. I'm not quite sure what customizations in packages are?
5) Can you make this device freeze on demand?
I cannot make it freeze on demand. There is a general trend with having applications open and/or a lot of Firefox tabs open at once (eg. youtube videos, facebook). The other trend is upon startup. If I power on my machine, login, then leave the room, sometimes it will be frozen. However, I believe if I move the mouse after logging in a little bit, it doesn't freeze?