VIDEO DXGKRNL FATAL ERROR - ATI Radeon HD 2600 Pro


  1. Boulder
    Posts : 68
    Windows 10
       New #1

    VIDEO DXGKRNL FATAL ERROR - ATI Radeon HD 2600 Pro


    Hi. New here and new to Windows 10. Trying to install 10 on an old machine. Working great except for the video drivers. Been looking around and found this forum but nothing specific to my error, hence the thread.

    Windows is installing 8.970.100.9001 (13/01/2015) of the ATI Radeon HD 2600 Pro driver but when it boots (before logon) it crashes with "we have run into a problem" VIDEO DXGKRNL FATAL ERROR . I can go into safe mode, delete the driver and boot back up, in which case it will reinstall the driver and works fine UNTIL I play a video or something video intensive which gives the same error. I can install the basic video driver which works but it does not have the correct resolution (1366x768 or something like that) and the refresh rate make it unpleasant.

    I appreciate it is an old machine so I don't really want to get a new graphics card but would be great to get it working until I get a new computer. I'm just wondering if this is a known error or if anyone knows a quick fix etc etc. It is an MSI 7250 motherboard (if I got the number right) but is otherwise a home grown desktop, so no other model number.
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  3. zbook
    Posts : 41,481
    windows 10 professional version 1607 build 14393.969 64 bit
       New #2

    1) Please update the system specs in the "My Computer" section:

    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

    2) Open the website for the computer's drivers > post the URL's or hyperlink's into the thread


    3) Run this log collector and post a zip into the thread for troubleshooting:
    log collector v2-beta06.zip
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