Undeletable Folder Icon in File Explorer

I’m using Windows 10 Home V.1607 OS Build 14393.1593. I recently installed Boxcryptor but later decided against it and uninstalled it, but I notice that a Boxcryptor icon is still shown in File Explorer (the 1^st item after Desktop) in the Navigation Pane. It also appears in the file details pane. It doesn’t show on the computer desktop. While it’s not causing any problems I’m aware of it it’s irritating to continually see it there when I know I’ve uninstalled the program.

When I right-click the icon there’s no option to delete it. Left-clicking tells me “X: is unavailable. Etc etc. If the location still can’t be found, it might have been moved or deleted.” The Properties box gives the location as X. It shows 0 bytes. What makes it a bit annoying is that I have a USB thumb drive which is designated “X” so when that’s plugged in the files on it also appear in the Boxcryptor entry.

I’ve run CClean and Glary Utilities Registry Repair without success. The program doesn’t appear in Windows Control Panel’s Programs & Features, or when I run Revo Uninstaller.

A search of the Registry reveals only one entry at:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\Current Version\AppModel\Package Repository\Packages\SecombaGmbH.Boxcryptor_1.2.0.16_neutral_e2fa1ta5wba3m
In the right hand pane it shows:
Name Type Data
(Default) REG_SZ (value not set)
Path REG_SZ C:\ProgramFiles\WindowsApps\SecombaGmbH.BoxCryptor_1.2.0.16_neutral_e3fa1ta5wba3m

My question is; how do I get rid of the item in File Explorer? An internet search doesn’t address this as far as I can see. In the Registry I don’t want to just delete the items in the right hand pane in case I wreck my registry.

Any help you can give me in dealing with this would be much appreciated. I’m a bit wary of touching the Registry so detailed instructions would be great. Thanks in advance.

Many thanks. Reinstalling certainly makes sense. I tried, as you suggested, and then uninstalled Boxcryptor again, but unfortunately without success as the icon is still there. I checked with Revo to make sure that it had uninstalled it, and it's not listed. Any other suggestions?

Thanks

Often these issues need you to be sat in front of the PC to try stuff......

This might sound totally nutz but if you can see the problem item in file explorer then see if you can still see the problem item via this forums attach images button which will open file explorer.

If so, will it delete from there.

Totally totally nutz I know but I once had a folder that sort of fits your description of no delete option and by chance I found this worked and the option appeared by doing this.

For ten seconds work its worth a look.

Thanks for your suggestion Mooly, but I don't understand what I need to do. I've had a good look at the various options on the forum but can't find anything matching your suggestion. Will you give me a bit more info? Thanks.

Thanks Dalchina. I'll have a look at the Registry editor O&O RegEditor tomorrow (it's getting late downunder). I'll certainly backup the Registry before I start, in fact I think I'll do a full backup image as well (belt and braces!)

If you click this (attach images) then you can browse your PC and locate stuff. You should have all the normal options to delete and work with files and folders, just as if you were using explorer. I know it sounds crazy but it really did work for me some years ago when I had a folder that wouldn't delete.

I tried Mooly's suggestion without success. I still get the same error message.

I then downloaded the O&O RegEditor suggested by Dalchina. After a full image backup with Macrium and a Registry backup I ran O&O RegEditor. A search for Boxcryptor produced 128 entries! (I've used Boxcryptor in the past so perhaps some of these entries may be left over from then, although I use CClean regularly to clean out the Registry).

On O&O RegEditor both of the 'Edit Value' and 'Delete' buttons were greyed out, no matter if any, or all, of the 'Search results' entries are selected or not, so I'm wondering what my next step should be. I'm in your hands Dalchina. Thanks