Windows 10: Undeletable Folder Icon in File Explorer

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  1. Posts : 10
    Windows 10 Home
       18 Sep 2017 #1

    Undeletable Folder Icon in File Explorer

    Iím using Windows 10 Home V.1607 OS Build 14393.1593. I recently installed Boxcryptor but later decided against it and uninstalled it, but I notice that a Boxcryptor icon is still shown in File Explorer (the 1st item after Desktop) in the Navigation Pane. It also appears in the file details pane. It doesnít show on the computer desktop. While itís not causing any problems Iím aware of it itís irritating to continually see it there when I know Iíve uninstalled the program.

    When I right-click the icon thereís no option to delete it. Left-clicking tells me ďX: is unavailable. Etc etc. If the location still canít be found, it might have been moved or deleted.Ē The Properties box gives the location as X. It shows 0 bytes. What makes it a bit annoying is that I have a USB thumb drive which is designated ďXĒ so when thatís plugged in the files on it also appear in the Boxcryptor entry.

    Iíve run CClean and Glary Utilities Registry Repair without success. The program doesnít appear in Windows Control Panelís Programs & Features, or when I run Revo Uninstaller.

    A search of the Registry reveals only one entry at:
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\Current Version\AppModel\Package Repository\Packages\SecombaGmbH.Boxcryptor_1.2.0.16_neutral_e2fa1ta5wba3m
    In the right hand pane it shows:
    Name Type Data
    (Default) REG_SZ (value not set)
    Path REG_SZ C:\ProgramFiles\WindowsApps\SecombaGmbH.BoxCryptor_1.2.0.16_neutral_e3fa1ta5wba3m

    My question is; how do I get rid of the item in File Explorer? An internet search doesnít address this as far as I can see. In the Registry I donít want to just delete the items in the right hand pane in case I wreck my registry.

    Any help you can give me in dealing with this would be much appreciated. Iím a bit wary of touching the Registry so detailed instructions would be great. Thanks in advance.
      My ComputerSystem Spec

  2.    18 Sep 2017 #2

    Hi, suggest you try this - in this order. Running Revo after uninstalling a program is only useful if its Forced Uninstall option can browse to a remaining exe file belonging to that program.
    a. Reinstall the program (yes, seems counter-intuitive)
    b. Run Revo uninstaller - I guess that's what you have.
    (As the free version does not monitor program installation that option isn't available to you)
    c. Select your program in Revo
    d. Click the Uninstall button in Revo

    Follow and accept all prompts.
    The normal uninstaller will run, then scans for leftovers.

    Report the result. Good luck.
    Last edited by dalchina; 18 Sep 2017 at 04:06.
      My ComputerSystem Spec

  3. Posts : 10
    Windows 10 Home
    Thread Starter
       18 Sep 2017 #3

    Undeletable Folder Icon in File Explorer

    Many thanks. Reinstalling certainly makes sense. I tried, as you suggested, and then uninstalled Boxcryptor again, but unfortunately without success as the icon is still there. I checked with Revo to make sure that it had uninstalled it, and it's not listed. Any other suggestions?

      My ComputerSystem Spec

  4. Posts : 1,309
    W10 pro x64 and W8.1 x86
       18 Sep 2017 #4

    Often these issues need you to be sat in front of the PC to try stuff......

    This might sound totally nutz but if you can see the problem item in file explorer then see if you can still see the problem item via this forums attach images button which will open file explorer.

    If so, will it delete from there.

    Totally totally nutz I know but I once had a folder that sort of fits your description of no delete option and by chance I found this worked and the option appeared by doing this.

    For ten seconds work its worth a look.
      My ComputerSystem Spec

  5.    18 Sep 2017 #5

    You could try the fully functional Revo Pro trial uninstaller, monitor the installation of Boxcrypt, then uninstall it using the monitored data. That should be more complete.

    Otherwise as you suggested (but back up the registry first) search and delete any occurrence of Boxcrypt remaining.

    Searching the registry is most conveniently done with a 3rd party tool that searches the whole registry and lists finds, unlike regedit which stops after each find.
    E.g. OO regedit (free) - which includes an address bar (path)
    Click image for larger version. 

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    You can also use a freeware program such as
    Everything (void tools)

    - these quickly index every file and folder so you can do an instant search of your file system for Boxcrypt.
    I'd not know how to cope without these. (I prefer Locate32). Note- they don't index content.
      My ComputerSystem Spec

  6. Posts : 10
    Windows 10 Home
    Thread Starter
       18 Sep 2017 #6

    Thanks for your suggestion Mooly, but I don't understand what I need to do. I've had a good look at the various options on the forum but can't find anything matching your suggestion. Will you give me a bit more info? Thanks.
      My ComputerSystem Spec

  7. Posts : 10
    Windows 10 Home
    Thread Starter
       18 Sep 2017 #7

    Thanks Dalchina. I'll have a look at the Registry editor O&O RegEditor tomorrow (it's getting late downunder). I'll certainly backup the Registry before I start, in fact I think I'll do a full backup image as well (belt and braces!)
      My ComputerSystem Spec

  8. Posts : 1,309
    W10 pro x64 and W8.1 x86
       18 Sep 2017 #8

    If you click this (attach images) then you can browse your PC and locate stuff. You should have all the normal options to delete and work with files and folders, just as if you were using explorer. I know it sounds crazy but it really did work for me some years ago when I had a folder that wouldn't delete.

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      My ComputerSystem Spec

  9. Posts : 10
    Windows 10 Home
    Thread Starter
       18 Sep 2017 #9

    I tried Mooly's suggestion without success. I still get the same error message.

    I then downloaded the O&O RegEditor suggested by Dalchina. After a full image backup with Macrium and a Registry backup I ran O&O RegEditor. A search for Boxcryptor produced 128 entries! (I've used Boxcryptor in the past so perhaps some of these entries may be left over from then, although I use CClean regularly to clean out the Registry).

    On O&O RegEditor both of the 'Edit Value' and 'Delete' buttons were greyed out, no matter if any, or all, of the 'Search results' entries are selected or not, so I'm wondering what my next step should be. I'm in your hands Dalchina. Thanks
      My ComputerSystem Spec

  10.    19 Sep 2017 #10

    Are you running as a standard or admin user?
    I run as admin (tho' that's not recommended for security reasons but many do of course).
    If as standard, try running as admin.

    Or you might try running O&O regedit as admin.

    Otherwise, suggests a permissions problem.

    To have that many registry entries left after running Revo begins to suggest maybe Revo hasn't got permission access to delete them.

    Also try my suggestion with Revo Pro (trial).

    Having made backups, you could try's repair tool, observing its cautious steps and selecting ONLY the appropriate permissions repair.

    I would suggest you first make a screenshot of a registry key you can't modify/edit/delete, then run the tool, then try the same operation and see if there's any change.
      My ComputerSystem Spec

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