Cortana and Start Menu Not Working


  1. TheBigCheese
    Posts : 10
    TheBigCheese
       New #1

    Cortana and Start Menu Not Working


    After the most recent Windows Update, the Start Menu and Cortana stopped working. You can't type in the search bar and can't click on anything in the Start Menu. This is Windows 10 on a Dell XPS that was originally Windows 7. I tried a bunch of things and when I did a sfc /scannow, I got an error message that it could not fix a problem. Here is the portion of cbs.log:

    Code:
    2017-07-13 17:47:59, Info                  CBS    NonStart: Set pending store consistency check.
2017-07-13 17:47:59, Info                  CSI    00000002@2017/7/13:21:47:59.921 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7ffede934219 @0x7ffef7e04a4b @0x7ffef7e04b8e @0x7ff6add021ed @0x7ff6add03704 @0x7fff035388d3)
2017-07-13 17:48:01, Info                  CSI    00000003 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x5b0abfe070
2017-07-13 17:48:01, Info                  CSI    00000004 Poqexec successfully registered in [l:12 ml:13]'SetupExecute'
2017-07-13 17:48:01, Info                  CSI    00000005 CSI Store 2541603930080 initialized
2017-07-13 17:48:01, Info                  CSI    00000006 [SR] Verifying 1 components
2017-07-13 17:48:01, Info                  CSI    00000007 [SR] Beginning Verify and Repair transaction
2017-07-13 17:51:28, Info                  CSI    00000008 [SR] Cannot repair member file [l:13]'resources.pri' of Microsoft-Windows-Cortana.Desktop.AppxMain.Root, version 10.0.15063.483, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2017-07-13 17:51:39, Info                  CSI    00000009@2017/7/13:21:51:39.318 Primitive installers committed for repair
2017-07-13 17:51:51, Info                  CSI    0000000a [SR] Cannot repair member file [l:13]'resources.pri' of Microsoft-Windows-Cortana.Desktop.AppxMain.Root, version 10.0.15063.483, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2017-07-13 17:51:51, Info                  CSI    0000000b [SR] This component was referenced by [l:81]'Package_1595_for_KB4025342~31bf3856ad364e35~amd64~~10.0.1.13.4025342-4030_neutral'
2017-07-13 17:52:05, Info                  CSI    0000000c [SR] Could not reproject corrupted file \??\C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\resources.pri; source file in store is also corrupted
2017-07-13 17:52:05, Info                  CSI    0000000d CSIPERF - FilePI Queue 13110ms
2017-07-13 17:52:06, Info                  CSI    0000000e@2017/7/13:21:52:06.03 CSIPERF - FileMapsCreated 269ms
2017-07-13 17:52:06, Info                  CSI    0000000f CSIPERF - FilePI Commit 269ms
2017-07-13 17:52:06, Info                  CSI    00000010@2017/7/13:21:52:06.034 Primitive installers committed for repair
2017-07-13 17:52:06, Info                  CSI    00000011 [SR] Verify complete
2017-07-13 17:52:06, Info                  CBS    TiWorker: Client requests SFP repair object.
2017-07-13 17:52:06, Info                  CSI    00000012 [SR] Verifying 1 components
2017-07-13 17:52:06, Info                  CSI    00000013 [SR] Beginning Verify and Repair transaction
2017-07-13 17:52:15, Info                  CSI    00000014 [SR] Cannot repair member file [l:13]'resources.pri' of Microsoft-Windows-Cortana.Desktop.AppxMain.Root, version 10.0.15063.483, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2017-07-13 17:52:15, Info                  CSI    00000015@2017/7/13:21:52:15.208 Primitive installers committed for repair
2017-07-13 17:52:31, Info                  CSI    00000016 [SR] Cannot repair member file [l:13]'resources.pri' of Microsoft-Windows-Cortana.Desktop.AppxMain.Root, version 10.0.15063.483, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2017-07-13 17:52:31, Info                  CSI    00000017 [SR] This component was referenced by [l:81]'Package_1595_for_KB4025342~31bf3856ad364e35~amd64~~10.0.1.13.4025342-4030_neutral'
2017-07-13 17:52:49, Info                  CSI    00000018 [SR] Could not reproject corrupted file \??\C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\resources.pri; source file in store is also corrupted
2017-07-13 17:52:49, Info                  CSI    00000019 CSIPERF - FilePI Queue 17198ms
2017-07-13 17:52:49, Info                  CSI    0000001a@2017/7/13:21:52:49.328 Primitive installers committed for repair
2017-07-13 17:52:49, Info                  CSI    0000001b [SR] Verify complete
2017-07-13 17:52:49, Info                  CSI    0000001c [SR] Repairing 1 components
2017-07-13 17:52:49, Info                  CSI    0000001d [SR] Beginning Verify and Repair transaction
2017-07-13 17:53:05, Info                  CSI    0000001e [SR] Cannot repair member file [l:13]'resources.pri' of Microsoft-Windows-Cortana.Desktop.AppxMain.Root, version 10.0.15063.483, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2017-07-13 17:53:09, Info                  CSI    0000001f@2017/7/13:21:53:09.624 Primitive installers committed for repair
2017-07-13 17:53:26, Info                  CSI    00000020 [SR] Cannot repair member file [l:13]'resources.pri' of Microsoft-Windows-Cortana.Desktop.AppxMain.Root, version 10.0.15063.483, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2017-07-13 17:53:26, Info                  CSI    00000021 [SR] This component was referenced by [l:81]'Package_1595_for_KB4025342~31bf3856ad364e35~amd64~~10.0.1.13.4025342-4030_neutral'
2017-07-13 17:53:42, Info                  CSI    00000022 [SR] Could not reproject corrupted file
    Last edited by Brink; 14 Jul 2017 at 14:44. Reason: code box
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  3. Bree
    Posts : 31,682
    10 Home x64 (22H2) (10 Pro on 2nd pc)
       New #2

    TheBigCheese said:
    .. I tried a bunch of things and when I did a sfc /scannow, I got an error message that it could not fix a problem.
    Try sfc /scannow a few more times. Try DISM as well. See these tutorials....

    Note
    If SFC could not fix something, then run the command again to see if it may be able to the next time. Sometimes it may take running the sfc /scannow command up to 3 times with Fast Startup turned off and restarting the computer after each time to completely fix everything that it's able to.

    If not, then run the Dism /Online /Cleanup-Image /RestoreHealth command to repair any component store corruption, restart the PC afterwards, and try the sfc /scannow command again.
    Run SFC Command in Windows 10
    Use DISM to Repair Windows 10 Image
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  4. TheBigCheese
    Posts : 10
    TheBigCheese
    Thread Starter
       New #3

    sfc gave an error message each time I ran it. SO did DISM. It said the source was not found. I tried downloading the disk image from Microsoft and pointing DISM to the iso file but it said it could not find the source.
      My Computer
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  6. Bree
    Posts : 31,682
    10 Home x64 (22H2) (10 Pro on 2nd pc)
       New #4

    TheBigCheese said:
    sfc gave an error message each time I ran it. SO did DISM. It said the source was not found. I tried downloading the disk image from Microsoft and pointing DISM to the iso file but it said it could not find the source.
    As you already have the ISO, you could try an in-place repair install. This can keep all your files and installed apps, but will reinstall Windows. Start at step 4 in this tutorial.

    Repair Install Windows 10 with an In-place Upgrade
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