New
#1
Unable to recover a windows installation
I have a hp 15-g093sa laptop and it has been dropped from armchair height. When trying to boot up I got various messages saying that there was a problem. I went to the system diagnosis and found that the hard drive had been damaged. I bought a new hard drive and tried to install it as a replacement for the damaged one. Naturally there was no operating system on it and I tried to correct this using a recovery USB. I changed the boot options to boot from USB and now all I get is a white screen from Tabernus giving a report. This means nothing to me and I cannot get past it. BTY. although I had upgraded to Windows 10 from Windows 8.1 I am using the 8.1 recovery USB as I want to return to using 8.1.
I am retired, but I have a background which included building PC's from scratch and installing operating systems but this experience was with desktop computers and IDE drives so I have lagged a little since then.
I hope I have given enough information. Any advice would be welcomed.