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  1.    02 Apr 2016 #1
    Join Date : Jun 2015
    Mumbai, India
    Posts : 17
    Windows 10 Pro 32-bit

    Windows 10 Pro not booting up at all


    So I was downloading a file on my laptop, kept it on with 15% battery left and went out for dinner.

    After coming back, the laptop was off due to zero battery. On turning it back on, I'm unable to boot to Windows.

    I have an Acer laptop. On booting the Acer logo comes up, I can even access the BIOS, but after that when trying to load Windows I'm just greeted with a black screen.

    Can't even see the cursor, even the blue colored Windows logo which comes at the start doesn't show up.

    How do I boot into safe mode or recovery?
    I guess some drivers would have updated when I was out for dinner.

    Please assist.

    Regards,
    Abhishek Sharma
      My ComputerSystem Spec
  2.    02 Apr 2016 #2
    Join Date : Mar 2016
    Posts : 20
    Windows

    F8 button before windows starts booting should give u the selection of booting options.
    Before this, check in bios if your HDD is still alive. Powering off while HDD is busy is not healthy. You can end up with a defective HDD !
      My ComputerSystem Spec
  3.    02 Apr 2016 #3
    Join Date : Jun 2015
    Mumbai, India
    Posts : 17
    Windows 10 Pro 32-bit
    Thread Starter

    Quote Originally Posted by tacoban View Post
    F8 button before windows starts booting should give u the selection of booting options.
    Before this, check in bios if your HDD is still alive. Powering off while HDD is busy is not healthy. You can end up with a defective HDD !
    How do I check whether the HDD is still alive or not?
    I can see the HDD as a booting option in BIOS, does that count?

    And I tried pressing F8, nothing happens. I am stuck real bad!
      My ComputerSystem Spec
  4.    02 Apr 2016 #4
    Join Date : Mar 2016
    Posts : 20
    Windows

    If you can see the HDD in BIOS, it does not mean your drive is healthy but u can see if it is still connected, my fault sorry.
    I suspect that it can be defect, as I wrote above, your HDD can get defective when powering off the computer while HDD is busy.
    Maybe an option to start your computer from an USB and try to copy files or read files from your HDD.
    Another option is to start from windows installation CD/DVD/USB and try to format/install/REPAIR.

    U can also listen if u hear strange noise from HDD...
      My ComputerSystem Spec
  5.    02 Apr 2016 #5
    Join Date : Jun 2015
    Mumbai, India
    Posts : 17
    Windows 10 Pro 32-bit
    Thread Starter

    Quote Originally Posted by tacoban View Post
    If you can see the HDD in BIOS, it does not mean your drive is healthy but u can see if it is still connected, my fault sorry.
    I suspect that it can be defect, as I wrote above, your HDD can get defective when powering off the computer while HDD is busy.
    Maybe an option to start your computer from an USB and try to copy files or read files from your HDD.
    Another option is to start from windows installation CD/DVD/USB and try to format/install/REPAIR.

    U can also listen if u hear strange noise from HDD...
    I do not have a Windows installation media available. Can I download the ISO on my phone directly and then create a bootable USB?

    I am currently downloading Ubuntu just to boot up and see whether my personal files are accessible or not.

    I am unable to pick up any noise from HDD.

    Can you please help me on downloading the Windows Recovery ISO without a Windows PC?
      My ComputerSystem Spec
  6.    02 Apr 2016 #6
    Join Date : Mar 2016
    Posts : 20
    Windows

    U can try acer support if they provide some sort of recovery image.
    Try Microsoft website for downloading Windows (ISO).
    Try Google search...

    BTW, check acer support for how to trigger (built in) the recovery option, mostly with F2/ESC/F10, this can differ by manufacturer.
      My ComputerSystem Spec
  7.    02 Apr 2016 #7
    Join Date : Jun 2015
    Mumbai, India
    Posts : 17
    Windows 10 Pro 32-bit
    Thread Starter

    Quote Originally Posted by tacoban View Post
    U can try acer support if they provide some sort of recovery image.
    Try Microsoft website for downloading Windows (ISO).
    Try Google search...

    BTW, check acer support for how to trigger (built in) the recovery option, mostly with F2/ESC/F10, this can differ by manufacturer.
    Well I just booted up Ubuntu, and I can see my HDD apparitions.
    However, I am unable to access them. When trying to open them, this is what comes up. It says that the the NTFS Partition is in an unsafe state and asks me to shutdown Windows correctly.


    So it looks like I will somehow get into Windows and do a proper shutdown. After reading I came across that this issue comes up due to a feature called Fast reboot or something like that on Windows.

    Click image for larger version. 

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    But the question now is how do I get into Windows?

    I don't think Acer will provide support to me anymore as this is a 5 year old laptop which was originally shipped with Windows Vista.
    However, can I ask Microsoft support as I have the genuine license and Windows purchased order with me?

    Regards,
    Abhishek
      My ComputerSystem Spec
  8.    02 Apr 2016 #8
    Join Date : Jun 2015
    Mumbai, India
    Posts : 17
    Windows 10 Pro 32-bit
    Thread Starter

    Update: I can even mount the partition as read only on my Ubuntu and access the files.
    I entered the command sudo mount -o ro /dev/sda1 /mnt and now I can view the files of my first partition.

    So the good thing is that at least my data is safe. But how do I boot to Windows?
      My ComputerSystem Spec
  9.    02 Apr 2016 #9
    Join Date : Jun 2015
    Mumbai, India
    Posts : 17
    Windows 10 Pro 32-bit
    Thread Starter

    Can someone please help?
      My ComputerSystem Spec
  10.    03 Apr 2016 #10
    Join Date : Mar 2016
    Aberdeen
    Posts : 205
    Windows 10

    It sounds like you need a new hard drive.
      My ComputerSystem Spec

 
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