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  1.    26 Jan 2016 #21
    Join Date : Nov 2015
    Posts : 4,814
    windows 10 Home threshold2

    Quote Originally Posted by Nemosisa View Post
    The new account I made also has the same issue.
    I am out of ideas.
    I apologize.
    Someone else will come along to help you.
    Good luck.
      My ComputerSystem Spec
  2.    26 Jan 2016 #22
    Join Date : Jan 2016
    Posts : 12
    Windows 10
    Thread Starter

    Thank you for all your help so far. If I find no other solution I will do a backup and factory reset.
      My ComputerSystem Spec
  3.    26 Jan 2016 #23
    Join Date : Jan 2016
    Posts : 9
    Windows 10

    Quote Originally Posted by Nemosisa View Post
    Windows defender says everything is up to date, real time protection is on, and when I scanned it showed no issues.
    Windows defender can only do so much. This Trojan is insidious. Even after removing it, it still lurks somewhere creating a drive 3 and comes back with windows update. Your best bet is complete clean up. Microsoft store will do it for you free.
      My ComputerSystem Spec
  4.    27 Jan 2016 #24
    Join Date : Jan 2016
    Posts : 12
    Windows 10
    Thread Starter

    Is there any way to do this myself at home? I have pretty good tech knowledge, I've worked in IT jobs previously, this so far is the only software issue I haven't been able to fix myself.
      My ComputerSystem Spec
  5.    01 Feb 2016 #25
    Join Date : Jan 2016
    Posts : 12
    Windows 10
    Thread Starter

    I ended up doing a system restore, keeping my files but not my installed programs- this solved the issue.
      My ComputerSystem Spec
  6.    01 Apr 2016 #26
    Join Date : Apr 2016
    Posts : 3
    Windows 10

    Quote Originally Posted by Nemosisa View Post
    I ended up doing a system restore, keeping my files but not my installed programs- this solved the issue.
    My computer also has that problem. I'm running a system scan, and I tried many things. I'm so tired now, can you please help?
      My ComputerSystem Spec
  7.    02 Apr 2016 #27
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,474
    Win 10 Pro (1703)

    Do you use 2 monitors? See this thread:
    Solved Desktop Icons Have Disappeared - Windows 10 Forums

    Another idea on the 2nd page of that thread.
      My ComputerSystem Spec

 
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