Windows 10: Wierd Problem Solved

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  1.    25 Nov 2015 #1

    Wierd Problem


    I do not even know where to put this.
    My client has Windows 10 on her laptop.
    She has no idea what she did or touched and I have no idea how to fix this.
    If you look at the picture, the icons are missing on the desktop and the start menu and apps are all the way up to the top and all the way across the screen.
    I went on it remotely with team viewer (that is why the backround is black- it does come back to a backround picture when I leave but that is it.
    I tried dragging the start menu down but it will not go, I tried dragging the bar on the right side of the screen and it will not go back to the left side.
    I logged off thinking maybe because I am on remotely it will not move so I explained to her how to do it on the phone and she cannot do it.
    Ideas on how to fix this?
    Attached Thumbnails Attached Thumbnails windows101.JPG  
      My ComputerSystem Spec


  2. Posts : 5,074
    windows 10 Home threshold2
       25 Nov 2015 #2

    I am a bit confused.
    1. You showed a Start Menu screenshot and you said " icons are missing on the desktop." I don't get it.
    2. Your screenshot shows the taskbar at the bottom of the screen with all the thumbnails that are supposed to be there.
    3. Those at the top are 3rd party programs your client installed. There is a black X at the top. What if you click at it ?

    My suggestion is to do system restore. Pick a date when she did NOT have this problem as the restore point.
      My ComputerSystem Spec

  3.    25 Nov 2015 #3

    Looks like this in Settings > Personalisation > Start

    You could try turning off "Use Start full screen"

    Click image for larger version. 

Name:	Start Settings.PNG 
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ID:	50506
      My ComputerSystem Spec

  4.    25 Nov 2015 #4

    lx07 said: View Post
    Looks like this in Settings > Personalisation > Start

    You could try turning off "Use Start full screen"

    Click image for larger version. 

Name:	Start Settings.PNG 
Views:	5 
Size:	47.7 KB 
ID:	50506
    it is off that is not the problem
    she accidently dragged the whole start screen over it now covers the whole desktop, none of the desktop icons are showing like my computer in my picture below
    it looked similar to this before
    Attached Thumbnails Attached Thumbnails 2015-11-25.png  
      My ComputerSystem Spec

  5.    25 Nov 2015 #5

    You could always reset.
      My ComputerSystem Spec

  6.   My ComputerSystem Spec

  7.    25 Nov 2015 #7

    Could it be tablet mode it turned on? This also makes the start fill the whole screen and not be transparent (even if transparency is turned on).

    EDIT: too slow, @Porthos already suggested that
      My ComputerSystem Spec

  •    25 Nov 2015 #8

    davidhk said: View Post
    I am a bit confused.
    1. You showed a Start Menu screenshot and you said " icons are missing on the desktop." I don't get it.
    2. Your screenshot shows the taskbar at the bottom of the screen with all the thumbnails that are supposed to be there.
    3. Those at the top are 3rd party programs your client installed. There is a black X at the top. What if you click at it ?

    I tried clicking that x- nothing, I put the apps at the bottom of the screen back by right clicking and selecting Show apps thinking it would put the desktop icons back on, all it did was put the icons on the bottom

    My suggestion is to do system restore. Pick a date when she did NOT have this problem as the restore point.
    I cannot go back to system restore because she manually did this
    She somehow dragged the whole startmenu over to the entire screen
    look at my comment below in my other post
      My ComputerSystem Spec


  • Posts : 5,074
    windows 10 Home threshold2
       25 Nov 2015 #9

    Robinb9 said: View Post
    I cannot go back to system restore because she manually did this
    She somehow dragged the whole startmenu over to the entire screen
    look at my comment below in my other post
    It does not matter whether she did it manually or by registry trick, system restore is to roll back to a date when the system was working properly.
      My ComputerSystem Spec

  •    25 Nov 2015 #10

    Yep It was in tablet mode!!!
    that fixed it THANK YOU THANK YOU THANK YOU
    and the reason I could not see it is teamviewer cuts the graphics so I could not see the icon that shows that it is in this mode
    robin
      My ComputerSystem Spec


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