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  1.    03 Oct 2015 #1
    Join Date : Oct 2015
    Posts : 10
    Windows 10 Professional (Upgraded from Windows 7 Professional 64bit)

    Computer Freezes when playing games and when not playing games


    I've been having this issue for nearly a year now (probably around 9 months). It started after my little sister made me get a virus by her trying to download something onto my laptop. I've since taken it to a reputable computer shop as well as followed instructions from other computer wizs and I think it's no longer there. Issue is, my computer has kind of developed another problem after that. It freezes on it's own sometimes, when I pick it up or even when it's on a desk and immobile. It would also freeze when I play a game sometimes, loud buzzing sound as the game continues in loops I believe. I had BSOD problems earlier this year that was solved (Apparently. I haven't gotten any in about 4-5 months) when I had Windows 7 but this issue still persists.

    When it would freeze and I manually turn off my computer and turn it back on, the laptop would sometimes say no wifi could be detected. At all. Not mine, not my neighbors, nothing. I've never really taken it out of the house so I don't know if it'd act the same elsewhere. I would then shut it down and take out the battery for 30 seconds before putting it back in. Sometimes the wifi would work then or I'd go connect it to my Internet Modem and the wifi would start working over there too.

    So I'm not sure what's causing this problem. It's not overheating as I had it cleaned less than 4 months ago by a professional. I've had this laptop for two years and I really wanted it to last me at least 4 because I'll be going into an animation program soon and to get a laptop of the same caliber costs $1000+.

    Is there anyway I can solve this freezing issue/loss of wifi on my own? I'm thinking of taking it back to the computer shop (they've had a hard time trying to find out what's wrong with it) but I'm sure they'll charge me again and I'm not willing to end up paying a lot to get this fixed. Might as well buy a new one if it costs more than $500 to fix...

    P.S. I'm also having issues with my sound card where I'd plug in my headphones and it would work but when I take it out, my laptop would say it's still plugged in. Addtionally, my CD Rom Drive makes a loud sound when I try to skip through CDs and DVDs. Sometimes it won't even skip and just continue making the sound. I don't know how my laptop has gotten to this state as I've taken very good care of it (minus allowing a younger sibling to use it but you live and learn). These issues don't bother me much as I can use a DVD player for my DVD's and the sound issue isn't an issue for me. I don't really care for it since I use headphones 90% of the time or have the sound off.
      My ComputerSystem Spec
  2.    04 Oct 2015 #2
    Join Date : Aug 2015
    Posts : 413
    10 pro 64 clean install

    Hi ... Welcome to Ten forums ... If I'm correct you did upgrade your laptop to windows 10 and are activated, if so ? I would recommend you do a clean installation of windows 10
      My ComputerSystem Spec
  3.    04 Oct 2015 #3
    Join Date : Oct 2015
    Posts : 10
    Windows 10 Professional (Upgraded from Windows 7 Professional 64bit)
    Thread Starter

    Thank You for responding.

    I do want to try a clean install of Windows but if it's hardware and not software, I'll lose Microsoft Office without having found a solution which is very important for me. Is there a way for me to find the license key?

    i don't mind losing Microsoft Office if it means my computer will act normal again but if it doesn't even after I do the clean install, it would be upsetting.
      My ComputerSystem Spec
  4.    04 Oct 2015 #4
    Join Date : Aug 2015
    Posts : 413
    10 pro 64 clean install

    Quote Originally Posted by CluelessCompKid View Post
    Thank You for responding.

    I do want to try a clean install of Windows but if it's hardware and not software, I'll lose Microsoft Office without having found a solution which is very important for me. Is there a way for me to find the license key?

    i don't mind losing Microsoft Office if it means my computer will act normal again but if it doesn't even after I do the clean install, it would be upsetting.
    If you upgraded your laptop from windows 7 to windows 10 and know for fact it's activated then there no license keys needed . Microsoft keeps a record of your system once you upgraded to windows 10 . There links/ website from this site as to how to perform a clean installation of windows 10 . I'm sure othet here will probably provide it so, if not ? I will look for you if you like ...

    But be sure your windows 10 upgrade has been activated before doing a clean installation
      My ComputerSystem Spec
  5.    04 Oct 2015 #5
    Join Date : May 2015
    Posts : 1,624
    Win 10 X64 Pro 15063

    I've never done it, but it's probably possible to get your Office key using a keyfinder, and downloading a copy from Microsoft that could be installed with that key.

    Manage, Download, Backup, Restore Microsoft Office Products

    I believe that MagicalJellybean keyfinder works under 10, but there may be better choices.

    To state the obvious, get the key and download before trying the clean install. You may want to test it first.
      My ComputerSystem Spec
  6.    05 Oct 2015 #6
    Join Date : Aug 2015
    Posts : 413
    10 pro 64 clean install

    Sorry, I should of mention there are software that can locate your office keys as to what bobkn already mention .
    You can also try this below to locate your office keys, just click on it to load the website

    Belarc Advisor
      My ComputerSystem Spec
  7.    06 Oct 2015 #7
    Join Date : Oct 2015
    Posts : 10
    Windows 10 Professional (Upgraded from Windows 7 Professional 64bit)
    Thread Starter

    Thank you! I will try this once I get home. How do I test it out before doing the reinstall for Windows 10?

    Edit: And how do I know if my Windows 10 has been activated?
      My ComputerSystem Spec
  8.    06 Oct 2015 #8
    Join Date : Aug 2015
    Posts : 413
    10 pro 64 clean install

    Before you do anything backup all your stuff that you want or need . then download Belarc Advisor and install it . Start up Belarc Advisor program and you should see Software License , click on that and look for your Office application, then copy down the license keys for it . Once you have that and your ready to do a clean installation take a look at the website below and try to follow it . Normally I would tell people to get their drivers for their system beforehand but I notice your model Asus doesn't have it . So Windows 10 probably will install the needed ones . Oh yeah , I forgot to mention if you click the Start menu and then Setting, click on Update and Security, then Activation on the left side . It will tell you whether you are or aren't

    Windows 10 - Clean Install - Windows 10 Forums
    Code:
    https://www.tenforums.com/tutorials/1950-windows-10-clean-install.html?filter[2]=Installation%20and%20Setup
    Last edited by sn00ker; 06 Oct 2015 at 13:43.
      My ComputerSystem Spec
  9.    11 Oct 2015 #9
    Join Date : Oct 2015
    Posts : 10
    Windows 10 Professional (Upgraded from Windows 7 Professional 64bit)
    Thread Starter

    I got my code for Microsoft Office 2013 and I see my computer is activated. I also backed everything up onto my portable hard drive. Unfortunately, I can't find my 32GB usb drive to create the clean install so I'm going to have to buy another. I don't have a CD to do it either. From the instructions, USB drive is good, right? 20GB for 64bit? I just want to make sure I'm doing this right.
      My ComputerSystem Spec
  10.    11 Oct 2015 #10
    Join Date : Aug 2015
    Posts : 413
    10 pro 64 clean install

    Yep, You shouldn't have a problem, though all you need is an 8gb usb stick to download windows 10 64 onto . Just make sure your system in the bios can boot off an usb drive . Just curious what is the original operating system and do you have a copy of it ?
      My ComputerSystem Spec

 
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