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laptop overheats with battery, but is fine when battery not installed
I am trying to help a friend who has an HP Pavilion 17" notebook pc (model 17-e019dx)
She has been having a lot of issues and complaints - first of which is that it runs really slowly. Well, I now have the machine and the first thing I realized is that her laptop only has 4GB RAM and is running windows 10 so her machine is much slower than mine that is running with 8GB of RAM.
When I plugged it in within about 10 minutes or so it would just suddenly shut down on me. I did try again, but it kept doing this every time I did it. I then removed the battery to check the connections and noticed that the laptop was pretty warm on the bottom. Instead of putting the battery back into the laptop, I just plugged the laptop into the electrical outlet and made sure that there was lots of air circulating under the laptop (I also cleared out the vents just in case as well) The laptop will run without shutting down all day without any issues (other than running really slowly). I was able to allow the computer to do all the windows updates without any issues. (she stopped using this unit about a year ago and needed lots of updates)
This morning I opened up the back to check on the connections and do as much as possible of a thorough cleaning of the vents without taking the whole thing apart to access the fans in there. I did notice a lot of discoloration of the metal so I am not sure if that is due to the fact that the unit was overheating for awhile and just recently started shutting off due to overheating or if the the issue with the pc shutting down is due to the battery since it happens whenever I connect the battery again - even with the unit being elevated so that there is a lot of air circulation.
She was wondering about adding more RAM to the unit since it can be upgraded to 8GB of RAM (although some information states 16G RAM - the HP site states a maximum of 8GB or RAM so that is what I would install if that were to be the route she wants to go).
I am not sure if the problem; aside from the amount of RAM that came installed with the laptop that came installed with windows 8 Home and was upgraded to windows 10 Home has to do with the battery; if the unit is overheating; a combination of the battery and an overheating issue or something else completely different.
I did do a little research on overheating and found some information that may indicate something regarding the heatsink and or fan. I can hear the fan running and if the fan was not running at all, I can't imagine that the laptop would run all day (8 + hours) without getting overheated but I am not sure about any of this.
The computer is running Windows 10 Home - Version 22H2 OS build 19045.4412
Any input would be so very much appreciated.