Troubleshooting a Windows 10 Enterprise (LTSC) VM

I'm currently running a Windows 10 Enterprise (LTSC - 2021) VM with the following:

• 24 vCPUs (Intel Xeon E7-8870)
• 32GB PC3-10600R DDR3-1333 ECC
• nVIDIA GeForce GTX Titan Xp
• Creative Sound Blaster Audigy Rx
• Inateck KU8212 (USB 3.2)

It's been running for a few years now, and the only times I've experienced BSODs (until now) were when benchmarking with the GPU overclocked (oc applied in MSI Afterburner). As a result, I ultimately stopped overclocking the GPU. I've been able to run Halo Infinite and other games on this VM in the past, with very few issues. When I mention issues, I mean minor things -- like controller compatibility (I'm using a Steam controller). Things that can be fixed by switching to an Xbox controller, or changing controller/keymap settings in-game.

Recently, I've been encountering an error when trying to open newer games. I recently tried out PalWorld and Valheim, and both of them cause the VM to bugcheck. The BSOD that shows up every time looks practically identical:

Stop Code: TDR_VIDEO_FAILURE
What failed: nvlddmkm.sys

I've tried running

Code:

sfc /scannow

and

Code:

dism /online /cleanup-image /restorehealth

, to check and repair system files/image. However, both commands don't appear to give any warnings or errors. They reach 100 percent and exit without a hitch. I've also tried reinstalling (even with DDU) and updating graphics drivers, to no avail.

I can't really tell what may be going wrong at this point, and would like to know what other troubleshooting steps you think I should try (to make sure I'm not skipping anything). At this point, I'm wondering if I'm just running into this because of the age of my system (hoping it isn't hardware failure). I'm willing to post logs and memory dumps for analysis, if required. I'm trying to avoid registry edits if possible, but am open to trying it if such is truly warranted.

Please run the V2 log collector > post a share link

BSOD - Posting Instructions


Open the HP website > enters the computers serial number > > select the operating system > select each BIOS and drivers > post links

zbook said:

Please run the V2 log collector > post a share link

BSOD - Posting Instructions


Open the HP website > enters the computers serial number > > select the operating system > select each BIOS and drivers > post links

Thank you for letting me know. I'll run the script(s) in a few, and upload directly to this site (if possible).

zbook said:

Please run the V2 log collector > post a share link

BSOD - Posting Instructions


Open the HP website > enters the computers serial number > > select the operating system > select each BIOS and drivers > post links

I ran the V2 Log collector tool, and linked the file for review. The forum wouldn't let me upload it here directly.

• https://drive.google.com/file/d/1inN...usp=drive_link

As for the *computer* details, I had to goto HPE's website. This is Windows 10 running in a VM. I didn't mention the VM host in the OP, so that may have caused some confusion...

• https://support.hpe.com/hpesc/public...r_na-c02279623

Please let me know if more information is required.

Sign in
to continue to Google Drive

Please make sure that links are posted without sign in.

How to use Google Drive - Computer - Google Drive Help

zbook said:

Sign in
to continue to Google Drive

Please make sure that links are posted without sign in.

How to use Google Drive - Computer - Google Drive Help

Sorry about that. I've changed the permissions on the link. Please try again.

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachment...p_plus_log.bat

Batch files for use in BSOD debugging

Batch files for use in BSOD debugging


2) The BIOS Version/Date VMware, Inc. VMW71.00V.0.B64.1903020819, 03/02/2019

Check for a more up to date version


3) Uninstall the Nvidia GPU drivers using DDU > reinstall from the HP website

Display Driver Uninstaller: How to use | Tutorials

Display Driver Uninstaller (DDU) download latest version 18.0.7.6 | Wagnardsoft

Code:

Name	NVIDIA TITAN Xp
PNP Device ID	PCI\VEN_10DE&DEV_1B02&SUBSYS_11DF10DE&REV_A1\4&1EE266C4&0&00B0
Adapter Type	NVIDIA TITAN Xp, NVIDIA compatible
Adapter Description	NVIDIA TITAN Xp
Adapter RAM	(1,048,576) bytes
Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_de8e1115ac61e38a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_de8e1115ac61e38a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_de8e1115ac61e38a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_de8e1115ac61e38a\nvldumdx.dll
Driver Version	31.0.15.5244
INF File	oem22.inf (Section024 section)
Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPIG.INF_AMD64_DE8E1115AC61E38A\NVLDDMKM.SYS (31.0.15.5244, 57.30 MB (60,080,176 bytes), 05/11/2024 16:37)

Code:

nvlddmkm.sys Tue May  7 05:21:59 2024 (663A00C7)