PC stuck at windows logo and ram question

comcom · 19 Sep 2023

pepanee said:

I haven't read the replies above, but this is what I would do:

Turn off the computer.
Open the computer, and remove all RAM sticks.
Insert one RAM stick into the first slot.
[Important: MAKE SURE it clicks in, and the tabs on both sides can be pushed towards the RAM stick, to lock it in place]
Turn on the computer. If the computer starts loading, then this RAM stick is good.
Once the computer loads, shut down the computer.
Remove that RAM stick, and do the same steps for the rest of the three sticks.
[If any stick doesn't make the computer load, then turn off the computer, and try removing the RAM stick, and placing that same RAM stick back in the same first slot. It may have not went in well the first time].

Keep note that RAM sticks have to be placed perfectly into the motherboard's slots for them to work.

If only one ram stick is used, does it always need to be inserted to the first slot?

How to know which slot is the first slot?

source ASUS P7P55D-E Pro (P55 Express) Motherboard

pepanee · 19 Sep 2023

comcom said:

If only one ram stick is used, does it always need to be inserted to the first slot?
How to know which slot is the first slot?

This is a picture of your motherboard?
https://i.ebayimg.com/images/g/FtcAA...KIp/s-l500.jpg

You see on the board where it is printed DIMM_A1?
(also like in the picture you posted)

It is the blue one closest to the CPU:

EDIT: Or like it says in the picture you posted, you can put it in the OTHER blue one too.

Paul Black · 19 Sep 2023

Hello @comcom,

I haven't read the entire post, but a few months ago a client had the same problem. In this particular case it was quite easy to find the defective stick.

Basically, I . . .

I shutdown the computer.
Removed ALL the sticks and laid them out in the sequence they were inserted.
Replaced the FIRST stick into slot 1.
Turned on the computer [ it might take a little longer to load as there is ONLY one stick present ].
If it loaded OK I then shutdown the computer.
I removed that stick and placed the SECOND stick into slot 1.
I repeated the above until ALL sticks had been tested.

Hopefully you should be able to find the bad stick from the above method.

Also see @pepanee's post above.

I hope this helps.