New
#1
Hello @Winneh da Pu,
[1] What does it say if you right-click on your Desktop and chooseDisplay Settings
?
[2] Did you change ANYTHING before this happened?
[3] Have you got aSystem Restore Point
PRIOR to this happening?
[4] Have you runSFC
?
IMPORTANT:
- It is recommended when running
SFC
thatFast Startup
is turnedOFF
[ Turn it backON
when finished ] => How to Turn On or Off Fast Startup in Windows 10
- If
SFC
finds anyERRORS
that it canNOT
repair, runSFC
again upto3
more times,Restarting
after each to allow any pending actions to be implemented.
DISM
will initially try andRepair
ANYCorrupted
orMissing
files using theComponent Store
.
If this isNOT
possible,DISM
will useWindows Update
. Therefore,Internet
access is required.
If you areNOT
connected to theInternet
, you will receive aError: 0x800f081f
.
[1] Press theWin + X
keys together >Command Prompt (Admin)
.
[2] Type the command below . . .
Code:sfc /scannow
[3] PressEnter
.
[1] Press theWin + X
keys together >Command Prompt (Admin)
.
[2]Highlight
the command below.
NOTE:
If you have aRelocated
Desktop, then change the%UserProfile%
part of theCommand
below to the actual path of theRelocated
Desktop folder.
[3] Press theCtrl + C
keys together.
[4] Right-click inside theAdministrator: Command Prompt
Window >Paste
.
[5] PressEnter
.
Code:findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log > "%UserProfile%\Desktop\SFC_Details.log"
- This will create a
SFC_Details.log
file on theDesktop
.
EITHER:
Copy & Paste
the results into your post using the[CODE]
tags . . .
[1] Open theSFC_Details.log
file inNotepad
.
[2] Press theCtrl + A
keys together.
[3] Press theCtrl + C
keys together.
[4] In your post, click theHashtag
icon#
.
[5] ClickINSIDE
the[CODE]Here[CODE]
tags and press theCtrl + V
keys together.
- In your post it will look like this . . .
Code:<<< Results Here >>>
OR:
UPLOAD
the file => How to Upload and Post Screenshots and Files at Ten Forums.
I hope this helps.
Hello Paul
[1] What does it say if you right-click on your Desktop and choose Display Settings.
It says Custom scale factor is set
[2] Did you change ANYTHING before this happened?
Not that I know of
[3] Have you got a System Restore Point PRIOR to this happening?
No
[4] Have you run SFC?
Am running SFC now. Will report back and also disable custom scale factor after scan is completed.
Ok, SFC fixed some corrupt files, and i turned off the custom scaling but the problem remains with some of the thumbnail's remaining stretched.
Hello @Winneh da Pu,
OK. Now you have turned off theCustom Scaling
, runSFC
a couple more times.
Hello @Winneh da Pu,
Have a look at this => How to Clear and Reset the Thumbnail Cache in Windows 10
I hope this helps.
So no change from running the bat file. And SFC came up with nothing, running it a few more times.
Hello @Winneh da Pu,
OK. I have stayed up as long as I can to help you. I am just off to bed as it is almost 01:00 a.m. I will check how you got on tomorrow.
Thanks for trying Paul, sleep well.