Windows 10 occasinal freeze, not reproduceable.

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  1. Posts : 65
    Win10
       #1

    Windows 10 occasinal freeze, not reproduceable.


    My windows randomly freezes, this happens at any time at any point. I can see no link between 2 incidents. First the apps hangs and stop responding, for a short while i can press win button or navigate windows before it stops responding. At this point nothing responds to input, besides ctrl+alt+del.
    If i open task manager all information will be frosen, if i look in performance, none of the information is updating, so the cpu windows are blank, memory window is blank, same with the rest.
    If i click processes i can see the list, but none of the information updates, it's all frosen. Yes it's weird.

    If i use ctrl+alt+del and log out, i can log back in and everything is fine, i don't need to reboot. This scenary isn't always the case, sometimes even taskmanager will stop responding and "reset" button is the only way. But computer never BSOD's, so even if everything is frosen, and everything times out, i still have picture as if nothing is going on. I can leave for 5 min and one of two things happens, either it recovers which is rare, or nothing happens and it's still frosen 5 min later.

    Initially i thought it might've been the ssd. But i think this is a windows thing. Problem is, i have no idea where to start.

    I don't have any particular weird apps installed. The only two i can think of are "nzxt cam" & "networx" which both starts with windows together with discord, gdrive, team viewer, radeon & windows security. Drivers are up to date AFAIK.
    Windows is fully up to date 21H1, yesterday i even joined insider. In case there was an update that just so happened to fix it, there wasn't.
    This happens around once or twice per week.

    No OC.
    CPU temps never above 70°
    GPU jT never above 90°
    M.2 & nvme temps are always below 67° (throttle temp for nvme)
    Last edited by fusk; 30 May 2021 at 17:21.
      My Computer


  2. Posts : 6,343
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #2

    Lets do the basic.

    Open a CMD window as administrator and type:
    chkdsk c: /f
    It will say your disk is in use and if you want to schedule to next start = yes
    Restart
    Pay attention on the results, specially bad blocks, bad clusters, bad sectors etc

    Back to Windows, open a CMD window as administrator and type:
    sfc /scannow

    If it finds any corrupted file (fixing or not) restart and run again.

    Open a CMD window as administrator and type:
    Dism /Online /Cleanup-Image /ScanHealth
    and
    Dism /Online /Cleanup-Image /RestoreHealth
      My Computers


  3. Posts : 65
    Win10
    Thread Starter
       #3

    Oh yeah, knew i forgot something.
    I have already tried sfc /scannow, Dism /Online /Cleanup-Image /ScanHealth & Dism /Online /Cleanup-Image /RestoreHealth. Not the check disk tho.

    But i'll run them anyways, so i can say i literally just did it.
      My Computer


  4. Posts : 6,343
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #4

    The desktop may be freezing due to CPU over heat due to a clogged heat sink.
    Download Open Hardware Monitor, extract to C:\Program Files (x86)\HardwareMonitor and run OpenHardwareMonitor.
    You can configure what to show on the tray and on the gadget. You can set to run on Windows start. Very good.Windows 10 occasinal freeze, not reproduceable.-hard_mon.jpgWindows 10 occasinal freeze, not reproduceable.-hdmonitor2.jpg
    Last edited by Megahertz; 30 May 2021 at 17:56.
      My Computers


  5. Posts : 65
    Win10
    Thread Starter
       #5

    No, that's not it either, i updated description in OP.
    Temps are never that high.
      My Computer


  6. Posts : 1,594
    win10 home
       #6

    Does Reliability History have entries relevant to the freezes,jt so,"view tech details",lines 1& 2 should give useable information.
    Also,give ---dxdiag--- a try and see if there is any information.Note the driver version in the Display page and download it,or a later version if available,from the maker's site only.Uninstall the existing driver then install the new one.
      My Computer


  7. Posts : 65
    Win10
    Thread Starter
       #7

    I didn't know about "Reliability History" so i'll definitely have a look at that.
    dxdiag doesn't find any issues.
      My Computer


  8. Posts : 1,594
    win10 home
       #8

    The use of ---sfc--- and ---dism---theoretically removes the operating system from contention.
    So the problem is more likely hardware and/or third party programmes.
    If you are able to,then go into the registry and check the Timeout Detection and Recovery [TDR] setting,default is 2 [two] seconds.
    HKLM\system\current control set\control\graphics drivers
    When a signal is sent and not acted upon within the set time,[normally the default],you then get the freeze.This can be reset by shutting down and restarting.Quite often,the graphics driver is the cause and is fixed by an uninstall and new driver install.
    With AMD cards,it is advisable to check and see if TDR is applicable to their cards and the default time,if any.
      My Computer


  9. Posts : 65
    Win10
    Thread Starter
       #9

    Ok so Reliability History doesn't really say anything, there's one explorer.exe hang on the 14'th may but that's about it. I think that might've been a scenario where it actually recovered. All it says is that it stopped communicating with windows.

    TdrDelay is 3
    TdrDdiDelay is 6

    I'll just have to wait and see if & when it happens again.
      My Computer


  10. Posts : 1,807
    Windows 10 Pro 21H1 19043.1348
       #10

    Hi fusk,

    Given that this fault only occurs once or twice per week, I would recommend a Clean Boot test to rule out third party apps.
    Please keep in mind, in order for the test to be valid, all non-Microsoft apps must be disabled at startup, no exceptions.

    All of the disabled apps will still be available to launch manually and can be restored to Windows startup after the test is complete.

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts
      My Computer


 

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