desktop turns black

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  1. 7ender
    Posts : 23
    Win10
       New #1

    desktop turns black


    I have this problem lately where my desktop just turns black a while....I also when this happens unable to move my mouse cursor.
    But strange thing is the windows i have open just show....even when video playing in it, the video keeps playing, i cannot do anything though, because i cannot move my mouse.

    It happened last few days like 1 or 2 times a day....but today it shortly did it already like 5 or 6 times.

    I recently did the update that MS asks for. Could it be related with the latest update? Any issues known?

    Thank you,
    7ender
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  3. steve108
    Posts : 21,421
    19044.1586 - 21H2 Pro x64
       New #2

    7ender hello and welcome to tenforums ,
    Please specify the update number and do try to uninstall it if possible.

    Next confirm all your drivers including video driver are up to date from PC manufacturer website.
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  4. steve108
    Posts : 21,421
    19044.1586 - 21H2 Pro x64
       New #3

    How to Repair Corrupted Windows System Files with the SFC and DISM Commands also run sfc and dism
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  6. Paul Black
    Posts : 18,044
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       New #4

    Hello @7ender,

    As steve108 has suggested . . .

     SFC and RestoreHealth

    [1] Press the Win + X keys together > Command Prompt (Admin).
    [2] Highlight ALL the commands below.

    IMPORTANT:

    • It is recommended when running SFC that Fast Startup is turned OFF [ Turn it back ON when finished ] => How to Turn On or Off Fast Startup in Windows 10

    • If SFC finds any ERRORS that it can NOT repair, run SFC again upto 3 more times, Restarting after each to allow any pending actions to be implemented.

    • DISM will initially try and Repair ANY Corrupted or Missing files using the Component Store.
      If this is NOT possible, DISM will use Windows Update. Therefore, Internet access is required.
      If you are NOT connected to the Internet, you will receive a Error: 0x800f081f.

    [3] Press the Ctrl + C keys together.
    [4] Right-click inside the Administrator: Command Prompt Window > Paste.
    [5] Press Enter.

    Code:
    
sfc /scannow
Dism /Online /Cleanup-Image /RestoreHealth
sfc /scannow

    • When the above has finished processing . . .

    [6] Right-click on the title bar of the Administrator: Command Prompt Window > Edit > Select All.
    [7] Right-click on the title bar of the Administrator: Command Prompt Window again > Edit > Copy.

    • Paste the results into your post using the [CODE] tags . . .

    [8] In your post, click the Hashtag icon #.
    [9] Click INSIDE the [CODE]Here[CODE] tags and press the Ctrl + V keys together.

    • In your post it will look like this . . .

    Code:
    
<<< Results here >>>

     SFC Error Report

    However, if there are STILL SFC ERRORS . . .

    [1] Press the Win + X keys together > Command Prompt (Admin).
    [2] Highlight the command below.

    NOTE:

    If you have a Relocated Desktop, then change the %UserProfile% part of the Command below to the actual path of the Relocated Desktop folder.

    [3] Press the Ctrl + C keys together.
    [4] Right-click inside the Administrator: Command Prompt Window > Paste.
    [5] Press Enter.

    Code:
    
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log > "%UserProfile%\Desktop\SFC_Details.txt"

    • This will create a SFC_Details.txt file on the Desktop.

    EITHER:

    Copy & Paste the results into your post using the [CODE] tags . . .

    [1] Open the SFC_Details.txt file in Notepad.
    [2] Press the Ctrl + A keys together.
    [3] Press the Ctrl + C keys together.
    [4] In your post, click the Hashtag icon #.
    [5] Click INSIDE the [CODE]Here[CODE] tags and press the Ctrl + V keys together.

    • In your post it will look like this . . .

    Code:
    
<<< Results Here >>>

    OR:

    UPLOAD the file => How to Upload and Post Screenshots and Files at Ten Forums.

    I hope this helps.
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  7. 7ender
    Posts : 23
    Win10
    Thread Starter
       New #5

    I did the sfc

    Please specify the update number and do try to uninstall it if possible.
    It was not a major update...one of those smaller ones, don't know how to give you information on this.

    Next confirm all your drivers including video driver are up to date from PC manufacturer website.

    Went to Acer's website..///but just found a list of drivers....but not some kind of tool that determines if my drivers are up to date.. shoudn;t there be somethign like that? Or must I reinstall every driver on that list?

    Code:
    Microsoft Windows [Version 10.0.19041.804](c) 2020 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>sfc /scannowBeginning system scan.  This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection found corrupt files and successfully repaired them.For online repairs, details are included in the CBS log file located atwindir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offlinerepairs, details are included in the log file provided by the /OFFLOGFILE flag.C:\WINDOWS\system32>Dism /Online /Cleanup-Image /RestoreHealthDeployment Image Servicing and Management toolVersion: 10.0.19041.746Image Version: 10.0.19041.804[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\WINDOWS\system32>sfc /scannowBeginning system scan.  This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\WINDOWS\system32>
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  8. steve108
    Posts : 21,421
    19044.1586 - 21H2 Pro x64
       New #6

    Did you also run dism?

    Look in Windows Update History for the KB number or run "get-hotfix" from a powershell and post the output.

    For now, just update the graphics/video driver from Acer.
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  9. 7ender
    Posts : 23
    Win10
    Thread Starter
       New #7

    Yes I did dism I think...you can see that in the code I posted in last post, if I am right.

    Code:
    PS C:\Users\fretm> get-hotfixSource        Description      HotFixID      InstalledBy          InstalledOn------        -----------      --------      -----------          -----------DESKTOP-B5... Update           KB4601050     NT AUTHORITY\SYSTEM  10-Feb-21 00:00:00DESKTOP-B5... Security Update  KB4580325     NT AUTHORITY\SYSTEM  08-Dec-20 00:00:00DESKTOP-B5... Security Update  KB4586864     NT AUTHORITY\SYSTEM  08-Dec-20 00:00:00DESKTOP-B5... Security Update  KB4593175     NT AUTHORITY\SYSTEM  09-Dec-20 00:00:00DESKTOP-B5... Security Update  KB4598481     NT AUTHORITY\SYSTEM  15-Jan-21 00:00:00DESKTOP-B5... Security Update  KB4601319     NT AUTHORITY\SYSTEM  11-Feb-21 00:00:00
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  10. steve108
    Posts : 21,421
    19044.1586 - 21H2 Pro x64
       New #8

    7ender said:
    Yes I did dism I think...you can see that in the code I posted in last post, if I am right.

    Code:
    PS C:\Users\fretm> get-hotfixSource        Description      HotFixID      InstalledBy          InstalledOn------        -----------      --------      -----------          -----------DESKTOP-B5... Update           KB4601050     NT AUTHORITY\SYSTEM  10-Feb-21 00:00:00DESKTOP-B5... Security Update  KB4580325     NT AUTHORITY\SYSTEM  08-Dec-20 00:00:00DESKTOP-B5... Security Update  KB4586864     NT AUTHORITY\SYSTEM  08-Dec-20 00:00:00DESKTOP-B5... Security Update  KB4593175     NT AUTHORITY\SYSTEM  09-Dec-20 00:00:00DESKTOP-B5... Security Update  KB4598481     NT AUTHORITY\SYSTEM  15-Jan-21 00:00:00DESKTOP-B5... Security Update  KB4601319     NT AUTHORITY\SYSTEM  11-Feb-21 00:00:00
    I cannot because I'm using my mobile right now.
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  12. steve108
    Posts : 21,421
    19044.1586 - 21H2 Pro x64
       New #9

    7ender said:
    Yes I did dism I think...you can see that in the code I posted in last post, if I am right.

    Code:
    PS C:\Users\fretm> get-hotfixSource        Description      HotFixID      InstalledBy          InstalledOn------        -----------      --------      -----------          -----------DESKTOP-B5... Update           KB4601050     NT AUTHORITY\SYSTEM  10-Feb-21 00:00:00DESKTOP-B5... Security Update  KB4580325     NT AUTHORITY\SYSTEM  08-Dec-20 00:00:00DESKTOP-B5... Security Update  KB4586864     NT AUTHORITY\SYSTEM  08-Dec-20 00:00:00DESKTOP-B5... Security Update  KB4593175     NT AUTHORITY\SYSTEM  09-Dec-20 00:00:00DESKTOP-B5... Security Update  KB4598481     NT AUTHORITY\SYSTEM  15-Jan-21 00:00:00DESKTOP-B5... Security Update  KB4601319     NT AUTHORITY\SYSTEM  11-Feb-21 00:00:00
    Even on a PC, you code text is showing up as one big long line. Any idea why? Any updates?
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  13. 7ender
    Posts : 23
    Win10
    Thread Starter
       New #10

    steve108 said:
    Even on a PC, you code text is showing up as one big long line. Any idea why? Any updates?
    I have no idea
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