My new Dell Windows 10 Laptop decided to 'freak' out.

jagman · 03 Feb 2021

1. My mouse all of a sudden for the last several days has gotten 'nervous'. It jitters, jumps, and will not stay still.
2. Now my monitor gets BRIGHT, GOES DIM, THEN BRIGHT......
3. My Windows 10 OS is TWO levels OUT OF DATE and I can find NO to make it GET UPDATES and INSTALL THEM. When I ask for it to LOOK for UPDATES, all it downloads is updates for MICROSOFT WORD, EXCEL, BUT NO "OS"

My laptop is a 'new Dell" and under warranty and ~ 6mo old.

AND my screen IS FLASHING REALLY BAD NOW.

I had one of the first PC's, Laptop's EVER MADE from the 80's but never anything like this.

My new Dell Windows 10 Laptop decided to 'freak' out.-image.png

ANYONE?

Steve C · 03 Feb 2021

Warranty claim?

spunk · 03 Feb 2021

Your computer is under warranty. There is no need to try and fix this yourself when you can send it back to Dell and they will fix it for free. https://www.dell.com/support/kbdoc/e...r-dell-product

Paul Black · 03 Feb 2021

Hello @jagman,

If you want to attempt to repair it [ although I would get them to change it ], as a start, can you please perform the following . . .

Check for ANY Problem Device Errors

[1] Click on this TenForums link => Batch Scripts / Programs.
[2] Click the direct download link Find_ANY_Problem_Devices.bat in the MENU.
[3] Run the .bat file.

If you want detailed information about the .bat file then scroll down the thread until you get to the relevant section.

If there are NO ERRORS:

You will receive the message NO PROBLEM DEVICES WERE FOUND!, and NO text file is created on the Desktop.

If there are ERRORS:

There will be a Prob_Devices.txt file created on the Desktop.

EITHER:

Copy & Paste the results into your post using the [CODE] tags . . .

[1] Open the Prob_Devices.txt file in Notepad.
[2] Press the Ctrl + A keys together.
[3] Press the Ctrl + C keys together.
[4] In your post, click the Hashtag icon #.
[5] Click INSIDE the [CODE]Here[CODE] tags and press the Ctrl + V keys together.

In your post it will look like this . . .

Code:


<<< Results Here >>>

OR:

UPLOAD the file => How to Upload and Post Screenshots and Files at Ten Forums.

I hope this helps.