Explorer Crashing


  1. Posts : 1
    Win10 64bit
       #1

    Explorer Crashing


    Hi,

    I have an Acer Aspire S3 391 which was upgraded to Win 10 home 64 bit from 8.1 several months ago.

    Windows explorer will frequently crash (start button will not open to its menu). Always resolved in task manager > restart explorer..until it crashes again.

    I've tried just about every solution I've googled. Resetting the OS, fresh install. I've ugraded every driver using Driver Easy, ran sfc scannow etc. As a last resort, I tried to reinstall 8.1 from the Windows software page, but it wouldn't get past the registration verification at the start. I've got a digital license.

    I suspect it's a problem with the license or the admin user account. But would be very grateful for your input.

    This is a frequent warning in Event Viewer....

    Log Name: System
    Source: Microsoft-Windows-DistributedCOM
    Date: 13/01/2021 23:48:00
    Event ID: 10016
    Task Category: None
    Level: Warning
    Keywords: Classic
    User: NATURAL-LIGHT\Gary
    Computer: Natural-Light
    Description:
    The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
    {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
    and APPID
    {15C20B67-12E7-4BB6-92BB-7AFF07997402}
    to the user NATURAL-LIGHT\Gary SID (S-1-5-21-896183752-4109632563-2997808459-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
    <EventID Qualifiers="0">10016</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2021-01-13T23:48:00.4745281Z" />
    <EventRecordID>4185</EventRecordID>
    <Correlation ActivityID="{e83ca5ce-2fe1-47e2-8dbe-f25add0f7380}" />
    <Execution ProcessID="392" ThreadID="1224" />
    <Channel>System</Channel>
    <Computer>Natural-Light</Computer>
    <Security UserID="S-1-5-21-896183752-4109632563-2997808459-1001" />
    </System>
    <EventData>
    <Data Name="param1">application-specific</Data>
    <Data Name="param2">Local</Data>
    <Data Name="param3">Activation</Data>
    <Data Name="param4">{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}</Data>
    <Data Name="param5">{15C20B67-12E7-4BB6-92BB-7AFF07997402}</Data>
    <Data Name="param6">NATURAL-LIGHT</Data>
    <Data Name="param7">Gary</Data>
    <Data Name="param8">S-1-5-21-896183752-4109632563-2997808459-1001</Data>
    <Data Name="param9">LocalHost (Using LRPC)</Data>
    <Data Name="param10">Unavailable</Data>
    <Data Name="param11">Unavailable</Data>
    </EventData>
    </Event>
      My Computer


  2. Posts : 43,010
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #2

    Seems to be from around 2017, but only seems to have support for Win 8
    Explorer Crashing-1.png
    Product Support | Acer United States

    I've ugraded every driver using Driver Easy
    As a number of others have said in threads on driver updaters, I can't agree with the idea of routinely using these.

    I can understand you having a random stab at doing that, although there's no immediate evidence as this being driver-related.

    Windows explorer will frequently crash (start button will not open to its menu). Always resolved in task manager > restart explorer..until it crashes again.
    Did this happen as soon as you upgraded to Win 10? Or did this happen after updating or upgrading Win 10 at some point?

    Is there any evidence of this device running Win 10 elsewhere?

    Where PCs are not rated for Win 10, you can expect issues at any point- that is a risk you take.

    If you boot to Safe Mode, do you see the same crash?
    If not, how about after a clean boot (Google or see tutorial if unsure how)?

    Have you checked your disk and RAM?
    e.g. Crystal Diskinfo (free), and
    chkdsk c: /scan
    from an admin command prompt.

    See discussions here on a similar error:
    Local Activation Permission
    Local Launch permission for the COM Server application with CLSID
      My Computers


  3. Posts : 6,347
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #3

    I never liked the idea of upgrading an existing OS. It brings useless OEM bloat ware and lot of trash.
    I would save all data to an external drive, and do a clean install. Then recover the data and install the drivers using WU.

    There is nothing like a Clean Install
      My Computers


 

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