Win 10 laptop keeps freezing during videos

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  1. beniwill
    Posts : 4
    Win 10
       New #1

    Win 10 laptop keeps freezing during videos


    Every now and then when I'm watching netflix or youtube my laptop freezes, any idea what it could be guys? OS Build 19041.630
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  3. thomaseg1
    Posts : 13,301
    Windows 10 Pro (x64) 21H2 19044.1526
       New #2

    I abit more info is needed.
    Are these pauses or freezes that that lock up your computer completely?
    What is your internet speed and type.
    System Specs - Fill in at Ten Forums
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  4. beniwill
    Posts : 4
    Win 10
    Thread Starter
       New #3

    The laptop freezes completly and I have to hold down the main power switch to restart it.

    My download speed is 59.31 Mbps and my upload speed is 8.7mbps.
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  6. sdowney717
    Posts : 1,257
    win10 PRO on 5 PC's and Linux mint
       New #4

    You could open device manager and uninstall the video driver, then reboot. Maybe video related.
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  7. thomaseg1
    Posts : 13,301
    Windows 10 Pro (x64) 21H2 19044.1526
       New #5

    sdowney717 said:
    You could open device manager and uninstall the video driver, then reboot. Maybe video related.
    I agree , your internet is more then adequate , so you shouldn't have pauses in the video.
    Besides the video driver, you can check on how much memory is available and in use.
    by running taskman.exe and moving to the performance tab , just click on cpu or memory
    in the first column.
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  8. beniwill
    Posts : 4
    Win 10
    Thread Starter
       New #6

    thomaseg1 said:
    I agree , your internet is more then adequate , so you shouldn't have pauses in the video.
    Besides the video driver, you can check on how much memory is available and in use.
    by running taskman.exe and moving to the performance tab , just click on cpu or memory
    in the first column.
    My CPU is runnung at 16% 1.23Ghz and my Memory is running at 4.0/7.9 GB at 51%.
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  9. thomaseg1
    Posts : 13,301
    Windows 10 Pro (x64) 21H2 19044.1526
       New #7

    beniwill said:
    My CPU is runnung at 16% 1.23Ghz and my Memory is running at 4.0/7.9 GB at 51%.
    open a elevated command prompt

    Open Elevated Command Prompt in Windows 10

    and run sfc /scannow (space after c and before / )
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  10. Fabler2
    Posts : 4,802
    Windows 10 preview 64-bit Home
       New #8

    Could also be an audio driver causing the issue. Do you listen via Bluetooth? Check the manufacturer's site for updated audio and Bluetooth drivers.
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  12. beniwill
    Posts : 4
    Win 10
    Thread Starter
       New #9

    sdowney717 said:
    You could open device manager and uninstall the video driver, then reboot. Maybe video related.
    When I start the laptop back up do i have to download a new video diver? if so where can i find one?
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  13. thomaseg1
    Posts : 13,301
    Windows 10 Pro (x64) 21H2 19044.1526
       New #10

    beniwill said:
    When I start the laptop back up do i have to download a new video diver? if so where can i find one?
    It should download automatically.

    The Hp support site should have the necessary drivers
    https://support.hp.com/us-en/drivers
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