Computer shuts down every morning between 6am and 7am

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  1. Posts : 47
    Windows 10 Professional 64-Bit
       #1

    Computer shuts down every morning between 6am and 7am


    Hello,

    Problem - I am running Windows 10 v2004 OS Build 20231.1000 (Insider Preview Build). I updated to this build on October 8, 2020. I leave this computer on 24/7. Since that day, I have found the machine shut down every morning. I would think the problem is tied to this version of Windows except the first occurrence happened before the OS update.

    So Far - I have used Event Viewer to look at Administrative Events but don't see Error or Critical Error events prior to the shutdowns. I have noted when the last entry was, so I know that the shutdowns occur between 6:00am and 7:00am. I don't see any log files in C:\Windows that have entries around the shutdown time. Reliability Monitor shows "Windows was not shut down properly" but the entry is time stamped after I restart the computer. There are no concerning entries prior to the shutdowns.

    BIOS - The BIOS is at defaults (no overclocking). Specs below. I know it is weird to have 2 different RAM kits installed. The 2x16GB kit is for my next build but I went ahead and installed the DIMMs into this machine to test them. Even though they are all 3200MHz CL14 rated DIMMs, they are all running at JDEC standard and have been running this way for months.

    Corsair AIO Water Cooler - I have had issues in the past with the Corsair AIO water cooler whacking out and letting the CPU overheat, but that was resolved by using RPM control instead of PWM control for the pump speed due to Corsair firmware bugs. I don't think this is the cause because I run a program called SIV that monitors the pump speed and logs anytime the it goes under 1800RPM (normal is ~2800RPM) and that log has no recent entries.

    Help - I am looking for guidance on where else to look in Event Viewer, or wherever else, for clues to what is causing these daily shut downs. If I navigate to Applications Services and Logs - Microsoft - Windows, there are dozens of folders but I don't know which ones to look in.

    Specs:

    Windows 10 v2004 OS Build 20231.1000 (Insider Preview Build)
    CPU - Intel i7-8700K
    MOBO - Asus Maximus Hero WIFI
    RAM - G.Skill F4-3200C14-16GTZR - 2x16G DDR4 RAM
    RAM - G.Skill F4-3200C14-8GTZR - 2x8GB DDR4 RAM
    GPU - Nvidia Titan GPU
    PSU - EVGA 1000G3 PSU
    AIO - Corsair H110i AIO Water Cooler
    OS Drive - NVME - Samsung 960Pro 512GB
    Data Drive - NVME - Samsung 970Pro 512GB
    Data Drives (PCIE SSD) 2 x Intel SSDSC2BW240A4 205GB
    Data Drive (PCIE SSD) Samsung 850Pro 512GB
    Data Drive - Platter - Western Digital Black (WDC2003FZEX) 2TB
    Data Drive - USB - SeaGate Backup Plus 2TB - Windows File History Backup Drive
    Data Drive - USB - SeaGate Backup Plus 2TB - Macrium Reflect Backup Drive

    Thanks!
      My Computer


  2. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #2

    Run the V2 log collector from the BSOD forum and post the resulting zip file here. Sounds like it may be BSODing and auto-restarting.
    Should be able to tell from the files in the zip if that's true or not.

    Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions
      My Computers


  3. Posts : 47
    Windows 10 Professional 64-Bit
    Thread Starter
       #3

    Thank you. I will try this and report back. Please note that it is not auto-restarting after shutting down. Every morning I find the machine powered down - not all the way down like PSU power switch off, but down like I clicked Start - Power Icon - Shutdown. I have not found it displaying a BSOD or GSOD screen - it's just powered down.


    Update - Here is a Drop Box link to the V2 Log Collector output.

    Dropbox - Log Collector V2 Output - Simplify your life

    Thanks again.
    Last edited by Speedy IV; 12 Oct 2020 at 12:03. Reason: Added V3 Log Collector File Link
      My Computer


  4. Posts : 16,956
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #4

    Speedy IV said:
    So Far - I have used Event Viewer to look at Administrative Events but don't see Error or Critical Error events prior to the shutdowns. I have noted when the last entry was, so I know that the shutdowns occur between 6:00am and 7:00am. I don't see any log files in C:\Windows that have entries around the shutdown time. Reliability Monitor shows "Windows was not shut down properly" but the entry is time stamped after I restart the computer. There are no concerning entries prior to the shutdowns.
    ...
    Help - I am looking for guidance on where else to look in Event Viewer
    1 Event viewer, Custom views - Power - Restarts, shutdowns
    Log - System
    Source - User32
    EventID - 1074, 6008
    This is attached as a Custom view definition - Power - Restarts, shutdowns.zip, unzip it then click on Event viewer, Import custom view.
    - This view provides a reason for the shutdown which can sometimes be useful.
    - The reason is often missing or useless.

    2 Event viewer, Custom views - Power - Restarts
    Log - System
    Source - Kernel-General
    EventID - 12
    This is attached as a Custom view definition Power - Restarts.zip - unzip it then click on Event viewer, Import custom view.
    - I keep this Custom view only to confirm timings.

    3 Event viewer, Custom views - Crashes - OS unexpected shutdowns
    Log - System
    Source - eventlog, Eventlog
    EventID - 6008
    This is attached as a Custom view definition Crashes - OS unexpected shutdowns.zip - unzip it then click on Event viewer, Import custom view.
    - I have not had a crash in so long that I cannot remember what use this Custom view was.

    4 I have auto-on times in my Bios. Have you checked that you don't have any auto-off settings in there?

    Best of luck,
    Denis
    Last edited by Try3; 12 Oct 2020 at 12:58.
      My Computer


  5. Posts : 47
    Windows 10 Professional 64-Bit
    Thread Starter
       #5

    Thank you. I have extracted and imported these Custom View Definitions. The Power - Restarts, Shutdowns and Crashes - OS Unexpected Shutdown do show the last 4 days of shutdowns. Times are 6:05:28am, 7:12:13am, 7:08:419am, and 8:03:20am. This at least gives me the exact times that it happened, and extends the window to about 2 hours. Event ID is 6008 for all of them which is Unexpected Shutdown. There is nothing else in these event views of interest.

    I am sure there are no shutdown settings in the BIOS as I have not been in the BIOS in weeks but I will check just to make sure.

    I do run Macrium Reflect which does a Full back up every Sunday at 2:00am, and a Differential backup every day (but Sunday) at 6:00am. I thought it might be related to this but the shutdown on Sunday was at 7:08am which is long after the Full back up was completed. The differential backups were also completed OK.

    I also have Core Temp running with logging enabled. Core Temp logs all CPU core temps every minute, min and max temps, core load, and core speed. The logs do not show any high temps so its not the Corsair pump whacking out (which it has done in the past when under PWM speed control). If Core Temp is shut down (or the computer shuts down), the log file is closed and a new one is generated when Core Temp restarts.

    Strangely, Core Temp logs continued for several minutes past the time stamps on the Shut Down events. For example, on Oct 9, the Event Log says the system shut down at 6:05:28am but the Core Temp log runs until 6:11:00am. On Oct 10, the Core Temp log stops 28 min after the Shut Down event time stamp. On Oct 11, the Core Temp log ran for 33 minutes past the shut down event time stamp. I don't understand how this is happening unless the Event Log time stamps are not in sync with the Core Temp log time stamps. Anyway, it does not appear to be temperature related.

    Thanks again for the custom Event Viewer Definitions. I will keep an eye on them.
      My Computer


  6. Posts : 16,956
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #6

    Speedy IV said:
    Event ID is 6008 for all of them which is Unexpected Shutdown
    In this case, I think @Ztruker is going to be much more help than me.

    Best of luck,
    Denis
      My Computer


  7. Posts : 47
    Windows 10 Professional 64-Bit
    Thread Starter
       #7

    OK well thank you anyway. Adding those custom views to the Event Viewer was very helpful. I am eliminating the obvious suspects (Corsair AIO cooler, Macrium backups). The V2 Log Collector looks like a quite powerful diagnostic tool that collects a lot of info. I am digging through it now but suspect and hope that @Ztruker will take a look with much more experienced eyes.
      My Computer


  8. Posts : 16,956
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #8

    Speedy,

    I have just noticed one thing. There has been no mention of Task scheduler.

    In Task scheduler's opening screen, there is a Task status pane. That would be well worth looking through in an effort to find something that matches the crash pattern.
    Computer shuts down every morning between 6am and 7am-ts-task-status-pane.png
    - You can set it to Last 24 hours [its default] for your first look
    - You can drag the column dividers about to see what's what - but you cannot make the pane itself any bigger.

    If you spot something worth looking into, I suggest that you then switch across to Event viewer rather than the Task history for the task you want to look at.
    Here's yet another Event viewer, Custom view - TS tasks
    TS tasks.zip

    If you decide to find out more about a TS task itself then I suggest you use NirSoft's Task Scheduler Viewer.
    - I find it easier to find an MS task using that than plumbing down into the depths within TS itself.
    - At the very least, you can double-click on an entry in NirSoft's Task Scheduler Viewer and the details it shows you include the full location within TS so you can go back to look at it there if you want.

    Denis
      My Computer


  9. Posts : 47
    Windows 10 Professional 64-Bit
    Thread Starter
       #9

    Hmmm. You are right - I have not looked at Task Scheduler. I opened it up but for some reason, my Task Status panel is blank, even if I set it to Last 30 Days. In View, Show Hidden Tasks is checked. . I don't know why Task Status is blank, because obviously tasks are running and have been running. Active Tasks is populated as expected. I just added TS Tasks to Event Viewer and it is also blank. I have used NirSoft utilities before and will check out TaskSchedulerView.

    Computer shuts down every morning between 6am and 7am-2020-1012-task-status-blank-2.png

    Many thanks.
      My Computer


  10. Posts : 16,956
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #10

    You have clicked on Enable all tasks history [on the right-hand side of the TS window] at some stage in the past?

    I did not think this was relevant to the Task status pane or Event viewer records though.

    Is your display set at 100% scaling? This affected some components a while back but I thought that was fixed.

    Denis
    Last edited by Try3; 12 Oct 2020 at 20:37.
      My Computer


 

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