PC reboots while gaming - no BSOD nor logs available


  1. Posts : 3
    Windows 10 Pro
       #1

    PC reboots while gaming - no BSOD nor logs available


    Hello, I've finally decided to ask for help cause for the love of god I can't get out of it, been spending way too much time reading possible solutions but nothing has worked until now.

    It's been happening on and off the past couple of years that my PC decides to randomly crash ONLY while playing. It might stop doing that for a few months, then start doing it again over and over, even minutes apart, like lately. Since I play mostly online multiplayers, this causes lots of issues.

    The issue is that the PC reboots without BSOD - hence why i posted in the main Win10 support section - and the Event Viewer does not show any information on why this happened.

    PC Specs:
    AMD Ryzen 5 1600
    MSI B350 Tomahawk
    MSI GeForce 1060 6gb
    G.Skill Ripjaw 3200 2x8gb
    1 ssd - Win10
    1 ssd - Games
    1 hdd - Data
    Windows 10 Version 1909 (OS Build 18363.778)


    What i've done so far to try and fix the issue:
    • Thought Windows had to do with it -> Windows 10 reset (twice)
    • Stress tested CPU - even though idle/stress temps are fine (30/55) -> ran Prime95 extensively with no process failing.
    • Stress tested GPU - even though idle/stress temps are fine (30/60) -> ran FurMark for intensive stress, all fine. ran Unigine Heaven to stress for long periods, all fine.
    • Faulty RAM - Ran full memtest86 cycle, 0 errors
    • I found out that my headphones USB soundcard might be cause of freezes/crashes (HyperX Cloud 2 headset - discussion here -> Even after uninstalling the USB dongle and running audio directly through the motherboard, crashes continue.
    • Maybe a loose connection - Unbuilt and rebuilt the PC.


    Now, I'm left to consider it might either be:
    PSU
    Keyboard (?) - the mouse has been changed recently
    Motherboard

    Can anyone help me look into this? Thanks in advance
    Last edited by babishh; 29 Apr 2020 at 19:36.
      My Computer


  2. Posts : 1,604
    Win 10 home 20H2 19042.1110
       #2

    See this, as it might be PSU: PC reboots randomly on its own | PC Gamer
      My Computers


  3. Posts : 3
    Windows 10 Pro
    Thread Starter
       #3

    I ordered a new PSU, will arrive tomorrow.

    - - - Updated - - -

    In the meantime, other tests I've made:
    Switched GPU connector from VGA1 to VGA2 (my GPU only requires an 8-pin) to see if might've been the VGA1 to be faulty -> crashes anyway.
    Changed GPU from the 1060 to a radeon 7700 (no power required, runs through the motherboard) and no crashes after 3-4 hours, seems promising. This further proves PSU might be at fault.
    Will post updates once the new PSU is installed.
      My Computer


  4. Posts : 1,604
    Win 10 home 20H2 19042.1110
       #4

    This further proves PSU might be at fault.
    Will post updates once the new PSU is installed.
    I hope this does the "trick" !!
      My Computers


 

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