1.    06 Oct 2017 #1
    Join Date : Apr 2017
    Posts : 30
    Windows 10

    Computer Only Reboots When I'm Not Around. Logs & Detail In Post


    Hello All,

    When I'm at work during the day and sometimes at night when I'm sleeping, on average once a day, my PC will reboot on its own. This has been going on the past few days. It never seems to do it when I'm using it, which I find odd. I'm sure it's a software problem. Detailed computer specs below, and required files attached. I can't seem to figure it out and don't want to do further damage. I've been down that road unfortunately. Never again.

    If someone can tell me what the guilty party is I'd appreciate it. Thank you.

    Sincerely,

    Frank

    PS - Also, how does one delete previously uploaded files in their account? I can't figure this out for the life of me.


    Name Intel Core i7 3770 Codename Ivy Bridge
    Specification Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz cores 37x

    Memory Size 8192 MBytes

    Samsung SSD 850 EVO mSATA 1TB Capacity 931.5 GB

    NVIDIA GeForce GTX 660

    Microsoft Windows 10 (10.0) Home 64-bit
    Computer Only Reboots When I'm Not Around.  Logs & Detail In Post Attached Files
    Last edited by frankma; 06 Oct 2017 at 21:13.
      My ComputerSystem Spec
  2.    06 Oct 2017 #2
    Join Date : Aug 2016
    S/E England
    Posts : 4,476
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by frankma View Post
    PS - Also, how does one delete previously uploaded files in their account? I can't figure this out for the life of me.
    That I can help you with. Uploaded files that you don't use in a post get deleted automatically after a while. For the others, click the 'Settings' link, at the top near the far right. Scroll down and you'll find 'Attachements' near the bottom of the list on the left. Or this link will take you straight there. https://www.tenforums.com/profile.ph...ditattachments
      My ComputersSystem Spec
  3.    07 Oct 2017 #3
    Join Date : Nov 2015
    Posts : 2,859
    64bit Win 10 Pro ver 1709 Build 16299.64

    Hello frankma,

    Yes, the crash dump files all point to a network driver causing these problems. The sequence of events leading to the crash is shown below (in reverse order):

    Code:
    STACK_TEXT:  
    ffffe381`d90f7868 fffff802`71300f87 : 00000000`000000c2 00000000`00000007 00000000`206c644d 00000000`040d0005 : nt!KeBugCheckEx
    ffffe381`d90f7870 fffff806`405b4d3d : ffffa609`895fdde0 ffffa609`7de00000 00000000`00000001 00000000`00000000 : nt!ExFreePoolWithTag+0xf67
    ffffe381`d90f7970 ffffa609`895fdde0 : ffffa609`7de00000 00000000`00000001 00000000`00000000 00000000`00000004 : rtwlanu+0x44d3d
    ffffe381`d90f7978 ffffa609`7de00000 : 00000000`00000001 00000000`00000000 00000000`00000004 fffff806`40b165e5 : 0xffffa609`895fdde0
    ffffe381`d90f7980 00000000`00000001 : 00000000`00000000 00000000`00000004 fffff806`40b165e5 ffffe381`d90f7ba0 : 0xffffa609`7de00000
    ffffe381`d90f7988 00000000`00000000 : 00000000`00000004 fffff806`40b165e5 ffffe381`d90f7ba0 00000000`00000000 : 0x1
    
    *** WARNING: Unable to verify timestamp for rtwlanu.sys
    *** ERROR: Module load completed but symbols could not be loaded for rtwlanu.sys
    I would advise you to rollback the driver for your Realtek Wireless Network or if you can't do this just install the latest one from the DELL website which is an older driver than the one you have. You may also need to stop Windows from automatically updating your drivers to prevent it becoming updated by Microsoft and starting the BSOD events again.
      My ComputersSystem Spec
  4.    07 Oct 2017 #4
    Join Date : Apr 2017
    Posts : 30
    Windows 10
    Thread Starter

    Hmm, ok thanks, I never thought this to be the issue. It just happened out of the blue. I'll change it out and post whether or not it solves the problem. Obviously I'll need some time to confirm. Thank you for the tip, I really appreciate it.
      My ComputerSystem Spec
  5.    07 Oct 2017 #5
    Join Date : Apr 2017
    Posts : 8,595
    windows 10 professional version 1607 build 14393.969 64 bit

    Open administrative command prompt and type or copy and paste:
    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    4) chkdsk /x /f /r
    This may take many hours so plan to run overnight.

    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials

    5) Run HDTune:
    http://www.hdtune.com/to check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.


    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 General Tips Tutorials


    Run chkdsk and hd tune on each drive and post the images and results into the thread.
      My ComputerSystem Spec
  6.    10 Oct 2017 #6
    Join Date : Apr 2017
    Posts : 30
    Windows 10
    Thread Starter

    Just wanted to say thank you. I wanted to know for sure my problem is solved and it is. Replacing the network driver indeed did the trick. Thank you so much for saving my sanity.
      My ComputerSystem Spec
  7.    10 Oct 2017 #7
    Join Date : Apr 2017
    Posts : 8,595
    windows 10 professional version 1607 build 14393.969 64 bit

    That's great that the network driver solved your problem.

    During the workup of this problem other problems were discovered.

    The event logs displayed problems with the drive:

    The IO operation at logical block address 0x127a8d8f for Disk 9 (PDO name: \Device\000002b3) was retried.
    The device, \Device\Harddisk9\DR9, has a bad block.
    The IO operation at logical block address 0x0 for Disk 8 (PDO name: \Device\0000009c) was retried.
    The IO operation at logical block address 0xb203c for Disk 5 (PDO name: \Device\0000009a) was retried.
    The IO operation at logical block address 0x8e690db for Disk 4 (PDO name: \Device\00000098) was retried.

    See post #5 for troubleshooting the drives.


    Code:
    Event[2313]:  Log Name: System  Source: Disk  Date: 2017-09-27T20:20:43.717  Event ID: 153  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Stud-PC  Description: The IO operation at logical block address 0x1717734 for Disk 9 (PDO name: \Device\0000028d) was retried.Event[2314]:  Log Name: System  Source: Disk  Date: 2017-09-27T20:22:28.966  Event ID: 153  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Stud-PC  Description: The IO operation at logical block address 0x1717734 for Disk 9 (PDO name: \Device\0000028d) was retried.Event[2315]:  Log Name: System  Source: Disk  Date: 2017-09-27T20:24:14.165  Event ID: 153  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Stud-PC  Description: The IO operation at logical block address 0x1717734 for Disk 9 (PDO name: \Device\0000028d) was retried.Event[2316]:  Log Name: System  Source: Disk  Date: 2017-09-27T20:25:59.492  Event ID: 153  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Stud-PC  Description: The IO operation at logical block address 0x171773b for Disk 9 (PDO name: \Device\0000028d) was retried.Event[2317]:  Log Name: System  Source: Disk  Date: 2017-09-27T20:26:24.747  Event ID: 7  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Stud-PC  Description: The device, \Device\Harddisk9\DR9, has a bad block.Event[2318]:  Log Name: System  Source: Disk  Date: 2017-09-27T20:27:31.180  Event ID: 7  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Stud-PC  Description: The device, \Device\Harddisk9\DR9, has a bad block.Event[2319]:  Log Name: System  Source: Disk  Date: 2017-09-27T20:47:42.200  Event ID: 153  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Stud-PC  Description: The IO operation at logical block address 0x1717734 for Disk 9 (PDO name: \Device\0000028d) was retried.Event[2320]:  Log Name: System  Source: Disk  Date: 2017-09-27T20:49:27.205  Event ID: 153  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Stud-PC  Description: The IO operation at logical block address 0x1717734 for Disk 9 (PDO name: \Device\0000028d) was retried.Event[2321]:  Log Name: System  Source: Disk  Date: 2017-09-27T20:51:13.438  Event ID: 153  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Stud-PC  Description: The IO operation at logical block address 0x1717734 for Disk 9 (PDO name: \Device\0000028d) was retried.Event[2322]:  Log Name: System  Source: Disk  Date: 2017-09-27T20:53:00.632  Event ID: 153  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Stud-PC  Description: The IO operation at logical block address 0x1717739 for Disk 9 (PDO name: \Device\0000028d) was retried.Event[2323]:  Log Name: System  Source: Disk  Date: 2017-09-27T20:54:30.408  Event ID: 7  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Stud-PC  Description: The device, \Device\Harddisk9\DR9, has a bad block.Event[2324]:  Log Name: System  Source: Disk  Date: 2017-09-27T20:54:34.385  Event ID: 7  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Stud-PC  Description: The device, \Device\Harddisk9\DR9, has a bad block.Event[2325]:  Log Name: System  Source: Disk  Date: 2017-09-27T21:13:00.717  Event ID: 153  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Stud-PC  Description: The IO operation at logical block address 0x1717734 for Disk 9 (PDO name: \Device\0000028d) was retried.Event[2326]:  Log Name: System  Source: Disk  Date: 2017-09-27T21:14:47.753  Event ID: 153  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Stud-PC  Description: The IO operation at logical block address 0x1717734 for Disk 9 (PDO name: \Device\0000028d) was retried.Event[2327]:  Log Name: System  Source: Disk  Date: 2017-09-27T21:16:34.977  Event ID: 153  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Stud-PC  Description: The IO operation at logical block address 0x1717734 for Disk 9 (PDO name: \Device\0000028d) was retried.Event[2328]:  Log Name: System  Source: Disk  Date: 2017-09-27T21:18:22.407  Event ID: 153  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Stud-PC  Description: The IO operation at logical block address 0x1717739 for Disk 9 (PDO name: \Device\0000028d) was retried.Event[2329]:  Log Name: System  Source: Disk  Date: 2017-09-27T21:19:09.502  Event ID: 7  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Stud-PC  Description: The device, \Device\Harddisk9\DR9, has a bad block.Event[2330]:  Log Name: System  Source: Disk  Date: 2017-09-27T21:19:55.546  Event ID: 7  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Stud-PC  Description: The device, \Device\Harddisk9\DR9, has a bad block.
      My ComputerSystem Spec
  8.    11 Oct 2017 #8
    Join Date : Nov 2015
    Posts : 2,859
    64bit Win 10 Pro ver 1709 Build 16299.64

    Quote Originally Posted by frankma View Post
    Just wanted to say thank you. I wanted to know for sure my problem is solved and it is. Replacing the network driver indeed did the trick. Thank you so much for saving my sanity.
    You are welcome!
      My ComputersSystem Spec

 


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