Runtime Errors

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  1. OldMike65's Avatar
    Posts : 106,463
    Windows10 Pro (x64) 20H2 19042.870
       #1

    Runtime Errors


    Well this started 3 days ago, and I can't figure out why or what is causing this strange error msg. I will post a couple screen shot that Windows reports to me.
    I can recreate this error just by viewing the reliability history, under Maintenance. Everytime I go to just view the reliability history, it makes another runtime error
    I have tried doing a Windows Repair keeping my personal files and apps. Does not fix this strange issue. I even tried going back to an older installed image backup, using Macrium Reflect to a date when I did not have this issue, and it still happens now. I have no idea how to fix this darn issue. I have cortana turned off in the registry and in gpedit. I do not want to do a clean install....
    Error msgs below....

    Description
    Faulting Application Path: C:\Windows\System32\RuntimeBroker.exe

    Problem signature
    Problem Event Name: MoAppCrash
    Package Full Name: Microsoft.Windows.Cortana_1.13.0.18362_neutral_neutral_cw5n1h2txyewy
    Application Name: praid:runtimebroker07f4358a809ac99a64a67c1
    Application Version: 10.0.18362.1
    Application Timestamp: 4539d5a0
    Fault Module Name: SettingsEnvironment.Desktop.dll
    Fault Module Version: 10.0.18362.387
    Fault Module Timestamp: 10b406e4
    Exception Code: c0000005
    Exception Offset: 000000000002b605
    OS Version: 10.0.18363.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: 789a
    Additional Information 2: 789aeef51da05995f207dcf202006add
    Additional Information 3: 1670
    Additional Information 4: 167082f380790f5c4c1b1d4edeaade6e

    Extra information about the problem
    Bucket ID: 2231854cbf4d6555e46715be303ff626 (1470167709957223974)


    Description
    Faulting application name: RuntimeBroker.exe, version: 10.0.18362.1, time stamp: 0x4539d5a0
    Faulting module name: SettingsEnvironment.Desktop.dll, version: 10.0.18362.387, time stamp: 0x10b406e4
    Exception code: 0xc0000005
    Fault offset: 0x000000000002b605
    Faulting process id: 0x251c
    Faulting application start time: 0x01d5ae6f9ccaf2b8
    Faulting application path: C:\Windows\System32\RuntimeBroker.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\SettingsEnvironment.Desktop.dll
    Report Id: cb42483b-e46e-4a4e-918d-7a9812a26d8a
    Faulting package full name: Microsoft.Windows.Cortana_1.13.0.18362_neutral_neutral_cw5n1h2txyewy
    Faulting package-relative application ID: runtimebroker07f4358a809ac99a64a67c1
      My Computers

  2. FreeBooter's Avatar
    Posts : 3,980
    Windows 10 Pro 64-bit
       #2

    This issue is caused by a faulty Visual C++ Runtime Library or certain applications which use the Runtime. To fix this issue, we’ll reinstall Visual C++ Runtime, run Windows updates.

    Execute following command to see it will resolve the error.

    Code:
    Dism /online /cleanup-image /restorehealth
    
    Sfc  /scannow


    You can reinstall Microsoft Visual C++ programs.

    1. Press the Windows Key + R, appwiz.cpl and then press Enter.
    2. Locate the Microsoft Visual C++ programs in the list.
    3. Select each entry and then click Uninstall.
    4. Download a fresh copy of Microsoft Visual C++ Runtime from here and then install it.



    You can also repair Microsoft Visual C++ programs.


    1. Locate Microsoft Visual C++ Runtime 2012 in the list of installed applications.
    2. Select this entry and then click Uninstall/Repair and it will show options to Repair, Uninstall or Cancel.
    3. Click on Repair and allow the process to complete. You’ll be asked to restart your PC. After you restart your PC your problem will be solved.



    Reinstalling the app package for Cortana and re-registering Cortana may help fix it.

    This tutorial will show you how to reinstalling and re-registering Cortana for only your account (current user) in Windows 10.

    Reinstall and Re-register Cortana using the following procedure:

    1. If the Cortana search not working open the Windows PowerShell by pressing Ctrl + Shift + Esc keys, this will open a Task Manager.

    2. From Task Manager click on File from menu bar, and click on Run new task.



    3. Type powershell into "Create new task" input box.



    4. Make sure to have a check mark for "Create this task with Administrative privileges" check box and click on OK button.

    5. Execute following powershell commands one at time.

    Code:
    Get-Process  SearchUI | Stop-Process  –Force 
    
    Get-AppXPackage -Name Microsoft.Windows.Cortana | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}




    6. Restart your computer.
      My Computer

  3. OldMike65's Avatar
    Posts : 106,463
    Windows10 Pro (x64) 20H2 19042.870
    Thread Starter
       #3

    Ok FreeBooter I will try some of your suggestions. I've already done the Dism and sfc commands 2 or 3 times in the last 3 days, they both completed with no issues. So that did nothing.

    Next I'll try your repair Microsoft Visual C++ programs method ....

    These are the ones installed now.
    Keep in mind thou, when I did a restore of a complete image backup from 14 days ago, when this issue was not present, that should have fixed the runtime error problem....but it did not. so I don't think it is software related. I've had cortana off for YEARS now, and my search bar has always worked fine....still does.

    Runtime Errors-c-.png
    Last edited by OldMike65; 09 Dec 2019 at 06:05.
      My Computers

  4. OldMike65's Avatar
    Posts : 106,463
    Windows10 Pro (x64) 20H2 19042.870
    Thread Starter
       #4

    Ok @FreeBooter. none of your suggestions worked. Still have the runtime error When ever I view the reliability history, under Maintenance.

    Doing your last suggestion did nothing....did them separate and then rebooted.

    "Reinstalling the app package for Cortana and re-registering Cortana may help fix it.
    This tutorial will show you how to reinstalling and re-registering Cortana for only your account (current user) in Windows 10.

    Reinstall and Re-register Cortana using the following procedure:
    1. If the Cortana search not working open the Windows PowerShell by pressing Ctrl + Shift + Esc keys, this will open a Task Manager. "


    Runtime Errors-cortana2.png
      My Computers

  5. FreeBooter's Avatar
    Posts : 3,980
    Windows 10 Pro 64-bit
       #5

    Do you see error message dialog box like the one shown below.

      My Computer

  6. OldMike65's Avatar
    Posts : 106,463
    Windows10 Pro (x64) 20H2 19042.870
    Thread Starter
       #6

    FreeBooter said:
    Do you see error message dialog box like the one shown below.

    No, I've never seen any error msgs at all ....everything runs fine on this computer. Pic of errors in reliability history

    Runtime Errors-broker1.png
      My Computers

  7. OldMike65's Avatar
    Posts : 106,463
    Windows10 Pro (x64) 20H2 19042.870
    Thread Starter
       #7

    This is driving me crazy...LoL
      My Computers

  8. FreeBooter's Avatar
    Posts : 3,980
    Windows 10 Pro 64-bit
       #8

    Runtime Broker is a Windows process in Task Manager that helps manage permissions on your PC for apps from Microsoft Store.

    Have you registered Cortana it is causing the problem.

    Also buggy Store app can cause the Runtime Broker error.


    Open the PowerShell (just type “powershell” into the Start menu Search, then right-click it and “Run as administrator”) and enter the following command:

    Code:
    Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
    That will re-register and reinstall all Windows apps, hopefully getting the Settings app (and others) back to full working order.
      My Computer

  9. OldMike65's Avatar
    Posts : 106,463
    Windows10 Pro (x64) 20H2 19042.870
    Thread Starter
       #9

    OK, as far as powershell is concerned ....I have easy access to it, using one of Shawns reg tools.
    Runtime Errors-powershell.png
      My Computers

  10. OldMike65's Avatar
    Posts : 106,463
    Windows10 Pro (x64) 20H2 19042.870
    Thread Starter
       #10

    FreeBooter said:
    Runtime Broker is a Windows process in Task Manager that helps manage permissions on your PC for apps from Microsoft Store.

    Have you registered Cortana it is causing the problem.

    Also buggy Store app can cause the Runtime Broker error.


    Open the PowerShell (just type “powershell” into the Start menu Search, then right-click it and “Run as administrator”) and enter the following command:

    Code:
    Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
    That will re-register and reinstall all Windows apps, hopefully getting the Settings app (and others) back to full working order.
    I don't seem to be able to register Cortana.....already tried using your suggestion.

    I'll try this last powershell command now...
      My Computers


 
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